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Abby’s human receptionists answer your calls so you never miss an opportunity. We handle the first impression, so you can focus on running your business.

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Warm, friendly human-like call answering tailored to your business. It’s fast, reliable, and always on—stay connected without lifting a finger.

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Live web chat engages visitors, answering their questions in real time. We turn interest into action and curious prospects into clients.

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Abby is more than receptionists answering the phone. Discover our top features and see how we support your business, every step of the way.

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With Abby Connect’s app and portal, detailed caller data is at your fingertips. Access your customer communications anytime, anywhere. Experience the cutting-edge technology that elevates Abby’s receptionist services.

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Abby Connect and Typeform Integration

The Abby Connect AI receptionist integration with Typeform through Zapier automatically creates a new Typeform entry containing caller ID, notes and call start date/time from each received call. These logged entries help teams organize inquiries for reporting, follow-up lists and auditing.

Use Cases

Lead Capture from Incoming Calls: When Abby Connect logs a New Call Record, Zapier creates a new Typeform submission with the caller ID, call start date/time and notes. Sales teams can review these entries to qualify leads and plan timely follow-ups.
Message Tracking for Support Teams: When Abby Connect logs a New Message, Zapier adds a Typeform response entry containing the caller name and additional caller info, if available. Your support staff can use these responses to identify recurring issues and improve service quality.
Audit Trail from Call Records: Each New Call Record becomes a Typeform entry created through Zapier, capturing notes, caller ID and receptionist name. Office managers can review these structured records to maintain consistent documentation and verify that every inquiry is accounted for.
Inquiry Trend Analysis from Messages: Using Zapier, your marketing team gets new Typeform responses whenever Abby Connect logs a New Message, capturing caller name and phone number, if available. They can analyze these entries to spot inquiry trends and refine outreach strategies.

Features

Automatic Call Logging: Each New Call Record adds a Typeform entry with caller ID, notes and call start date/time so teams can review call details later.
Message Inquiry Capture: When a New Message is logged, the integration creates a Typeform response containing caller name and phone number, if available, for organized inquiry tracking.
Routing Analysis Records: New Call Record data is logged as a Typeform submission with receptionist name and transfer number, if available, helping teams analyze how calls are routed and build follow-up lists.

Resources

FAQs

What does the Abby Connect and Typeform integration do?

The integration adds a new Typeform entry each time Abby Connect logs a call or message. For calls, it records caller ID, notes and call start date/time so teams can review call activity and build follow-up or audit reports.

Is the Abby Connect to Typeform connection one-way?

Yes. This is a one-way integration through Zapier. Abby Connect sends data to Typeform when a trigger occurs, but no information is sent back to Abby Connect.

Which Abby Connect triggers are available in Zapier?

Two triggers are available: New Call Record and New Message. Each trigger can create a new Typeform entry that captures relevant fields such as caller ID, notes and receptionist name for tracking or reporting.

How do I set up the Abby Connect and Typeform integration?

To set it up, sign in to Zapier, choose Abby Connect as the trigger app and select either New Call Record or New Message. Then connect your Abby Connect account using the API key from my.abby.com under Settings, Integrations, Zapier.

Can my team use the logged data for reporting or follow-up lists?

Yes. Once Typeform receives the call or message data, your team can organize it into reports or contact lists. The integration automatically creates structured entries from each call or message, reducing the need for manual data entry.

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