How does the Abby Connect and WooCommerce integration work?
The integration uses Zapier to send call or message data from Abby Connect into WooCommerce. It can create customer records, log calls, or trigger workflows based on caller details, but data only flows one way out of Abby.
Can Abby Connect update my WooCommerce store or orders?
Abby Connect cannot update or manage WooCommerce orders directly. The integration only sends call records or messages to WooCommerce through Zapier, where you can set actions like creating new customers or support tickets.
What call and message details can be sent to WooCommerce?
Abby can send call details such as notes, transfer and called numbers, receptionist name, caller ID, and call date or time. Message fields are customizable, and can include caller location, case type, or any additional caller information.
How do I set up Abby Connect with WooCommerce?
You will need a Zapier account and an API key from your Abby Connect portal. Go to my.abby.com, open Settings, then Integrations, then Zapier to generate a key. Use it in Zapier to create a workflow that connects Abby to WooCommerce.
Does the integration import or sync existing WooCommerce data into Abby?
No, data cannot be imported into Abby. The connection is trigger-only, which means Abby sends new call or message data to WooCommerce or related apps, but no WooCommerce data is synced back into Abby Connect.
