How does the Abby Connect and Zapier integration work?
The integration sends call or message data from Abby Connect to other apps through Zapier. It uses triggers for “New Call Record” or “New Message” to create activities or records in connected systems automatically.
What types of data can Abby send to my Zapier-connected apps?
Abby can send details like call notes, caller ID, receptionist name, called and transfer numbers, and call time. For messages, it can include case type, location, or additional caller details you define.
Can I use Zapier to update or change data inside Abby Connect?
No, this integration is one-way. Data only flows from Abby to other systems. You cannot use Zapier to modify receptionist settings, update call logs, or import data into Abby Connect.
What is required to set up the Abby Connect Zapier integration?
You need an active Zapier account and an API key from your Abby Connect portal. Find your key under Settings, Integrations, Zapier. Once connected, you can create Zaps using Abby triggers.
What triggers are available for Abby Connect in Zapier?
Two triggers are available: “New Call Record” and “New Message.” Each event automatically sends details to Zapier so your systems can log interactions, update CRMs, or send internal notifications.
