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Abby’s human receptionists answer your calls so you never miss an opportunity. We handle the first impression, so you can focus on running your business.

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Warm, friendly human-like call answering tailored to your business. It’s fast, reliable, and always on—stay connected without lifting a finger.

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Live web chat engages visitors, answering their questions in real time. We turn interest into action and curious prospects into clients.

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Abby is more than receptionists answering the phone. Discover our top features and see how we support your business, every step of the way.

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With Abby Connect’s app and portal, detailed caller data is at your fingertips. Access your customer communications anytime, anywhere. Experience the cutting-edge technology that elevates Abby’s receptionist services.

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Abby Connect and Zendesk Integration Setup

Connect Abby Connect’s AI receptionist with Zendesk to automate phone call data and create new records instantly. This one-way integration sends caller details and notes from Abby to Zendesk, helping your team save time, reduce manual work, and keep every interaction logged for better customer support visibility.

Use Cases

Automated Ticket Creation: When the Abby Connect AI receptionist handles a call, Zendesk automatically creates a support ticket with caller details and notes. This integration helps small teams save time and reduce manual work by capturing key interactions instantly.
Lead Capture from Calls: Incoming calls managed by the virtual receptionist trigger new lead entries in Zendesk with caller ID, notes, and timestamps. The synced data helps sales staff prioritize follow-ups and avoid losing potential clients.
Service Request Tracking: Each message logged by the Abby Connect AI receptionist is sent to Zendesk as a new case. This streamlined process helps small service businesses track customer requests in one place and reduce manual data entry.
Follow-Up Workflow Automation: When the AI receptionist records a new call, Zendesk can automatically tag and route it to the correct department. This automation keeps responses timely while minimizing repetitive administrative tasks.

Features

Automate Call Logging: Instantly send new Abby Connect call details to Zendesk via Zapier for seamless record creation.
Sync Message Data: Capture new Abby Connect messages and automatically generate corresponding Zendesk tickets.
Centralize Customer Interactions: Consolidate call and message activity in Zendesk to maintain up-to-date client histories.

Resources

FAQs

How does the Abby Connect and Zendesk integration work?

The integration connects Abby Connect AI Receptionist to Zendesk through Zapier. It sends new call records and messages from Abby to Zendesk, allowing automatic ticket creation or updates. Data flows one-way from Abby to Zendesk.

What data is sent from Abby Connect to Zendesk?

Abby sends call details like notes, transfer number, called number, receptionist name, caller ID, and call time. Message data can include fields such as case type, caller location, or additional caller information as configured.

Can I use this integration to update data in Abby Connect?

No, Abby Connect’s integration is one-way only. It sends call and message data to Zendesk but cannot import, modify, or update information back into Abby. Settings and configurations must be managed within Abby directly.

What do I need to set up Abby Connect with Zendesk?

You need an active Zapier account and your Abby Connect API key found under Settings, Integrations, Zapier in your Abby portal. Once added to Zapier, select triggers like New Call Record or New Message to create automated actions in Zendesk.

What triggers are available in the Abby Connect Zapier integration?

The integration supports New Call Record and New Message as triggers. Each trigger initiates workflows in Zendesk, such as creating a new ticket or adding customer details, based on the call or message received from Abby Connect.

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