What does the Abby Connect and Zoom integration do?
This integration uses Zapier to send Abby Connect call and message details – such as caller ID, notes and call start date/time – to Zoom. Depending on your setup, Zapier can post a message to Zoom Chat or create a Zoom meeting, helping your team prepare for conversations with the right context.
Is the Abby Connect and Zoom connection one-way?
Yes. This is a one-way integration through Zapier. Abby Connect sends data to Zoom, but no information is sent back to Abby Connect.
How do I set up the Abby Connect and Zoom integration?
Sign in to your Zapier account, choose Abby Connect as the trigger app and connect it using your API key from my.abby.com under Settings, Integrations, Zapier. Then select Zoom as the action app and complete the connection steps.
Which Abby Connect triggers are available for Zoom automations?
The available triggers are New Call Record and New Message. Each trigger can send details like caller ID, notes and receptionist name to Zoom when a new event occurs.
Can this integration help with meeting preparation?
Yes. When a New Call Record or New Message is logged in Abby Connect, Zapier can automatically send those details to Zoom Chat or create a meeting, so your team has the context they need before every conversation.
