The image shows the Abby Connect logo, with the word Abby in large blue letters above the word CONNECT in smaller blue letters, and a curved line beneath Abby.

Abby Connect Launches HIPAA-Compliant Live Receptionist Service for Medical Practices

A purple and white shield with a medical caduceus symbol and cross, featuring a yellow banner that reads HIPAA Compliant. The Abby Connect Receptionist Service logo is in the bottom right corner.

LAS VEGAS, NV — APRIL 28, 2022

Privacy is more important than ever in today’s world. Patients deserve confidentiality, and businesses are legally required to provide it. HIPAA has served as the highest standard for information privacy since enacted in 1996. Abby Connect (https://www.abby.com) is proud to announce that our virtual receptionist services are now HIPAA-compliant. 

Privacy breaches endanger the financial and informational well-being of patients; they can also cost businesses in significant ways. Beyond sacrificing built-up trust, HIPAA violations can potentially cost practices thousands in fines.

Medical and dental practices are all too familiar with the potential risks of HIPAA violations. But unfortunately, even those committed due to simple ignorance can attract fines up to $5,000 per instance. All told, HIPAA violation penalties totaled $5,982,150 in 2021 alone.

Running a top-tier medical or dental practice means forging close relationships with patients based on mutual respect and trust. People have higher expectations than ever for customer service experiences in today’s service economy. Unfortunately, the medical industry has notoriously lagged in this context. Patients consistently report frustrating, unpleasant experiences with medical answering and reception services.

Clients deserve HIPAA-compliant privacy with the same stellar experience and approachable concierge service Abby has always provided. As Abby CEO Nathan Strum puts it, “[privacy] shouldn’t compromise the experience your patients have over the phone. Abby can ensure that your patients always have a professional and friendly receptionist to speak with while your office and team focus on operating the practice.”

Businesses don’t have to choose between information security and customer service. Patients deserve both. “Without these safeguards,” Strum warns, “you risk a security breach that could expose your patients’ information and jeopardize your reputation and credibility. But don’t just select any HIPAA-compliant service. Implementing an answering service with no focus on customer service could leave a bad taste in your callers’ mouths and deter new business. Instead, invest in a receptionist service which focuses on preserving your patient relationship and converting new business.”

HIPAA compliance is one more facet of Abby’s ongoing mission to provide professional and personable customer service that protects patients and medical practices. Abby’s receptionists integrate seamlessly into any team, leaving physicians and staff free to focus on what they do best with peace of mind that patients’ information will always stay protected.

Click here to learn more about Abby’s HIPAA-compliant live virtual receptionists.

For questions pertaining to Abby’s other core capabilities, call 877-303-5757.

More Blogs

White text on a blue gradient background reads Abby CONNECT, with a curved line under CONNECT suggesting a smile or connection, perfectly reflecting what makes about Abby Connect unique.
What Is an AI Receptionist and How Can It Help Your Business?
White text on a blue gradient background reads Abby CONNECT, with a curved line under CONNECT suggesting a smile or connection, perfectly reflecting what makes about Abby Connect unique.
Hawaii Fluid Art Eliminates Missed Calls
A diverse group of professionals collaborate at a desk in a modern office. Beside them, text reads: Business Management Consulting Firm Enhances Customer Service - Abby Consulting.
McNeil Advantage Enhances Customer Service
A series of blue dots, reminiscent of tracking inbound calls, form a diagonal line from the top left, meeting a sharp angle where a solid blue line extends right and down against a black background.

Start Capturing Every Oppurtunity

Experience the power of a dedicated team that knows your business and delivers exceptional caller experiences every time. Call us now or get started today to elevate your customer service!