HIPAA-COMPLIANT MEDICAL ANSWERING SERVICE

The Leading Answering Service for Physicians

Free up your in-office staff while never missing a single call with a HIPAA-compliant answering service.

Free 14-Day Trial

I own a dental practice and we use Abby Connect as a solution to my receptionist not being able to answer the phone.

Kambiz G Dentist & Practice Owner

Without Abby Connect, we would be losing these people to other dental offices. Now, we’re able to retain them.

Mark D Dentist & Practice Owner

I’ve tried other answering services in the past. Some were bad. Some were good, but Abby Connect is by far the best.

John P Chiropractor & Practice Owner

A Team Doctors Trust and Recommend

HIPAA Compliant
Offering Fully Compliant Answering Services
#1 Virtual Receptionists
CONSUMER AFFAIRS | 2016-2021
Top Answering Services
CLUTCH | 2017-2021
Appointment scheduling icon

Appointment Scheduling

Bilingual receptionists icon

Bilingual Receptionists

Customized client intake icon

Customized Client Intake

Custom answering hours icon

Custom Answering Hours

Dedicated receptionist team icon

Dedicated Receptionist Team

Phone call announcement and transfer icon

Call Announcement & Transfer

Dedicated success manager icon

Dedicated Success Manager

Voicemail solutions icon

Voicemail Solutions

Custom transfer tunes icon

Custom Transfer Tunes

Answer FAQs icon

Answer FAQ's

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Call & Text from App

Unlimited users icon

Unlimited Users

Scheduled Update

A scheduled consultation can be the difference between a done deal and a doubtful prospect. Your team can book appointments using a program that offers integrations with Outlook and Google. Call us for more details on your scheduling options.

Abby Connect helps you deliver exceptional customer experiences for your Spanish-speaking callers as well. Every Abby Connect team features bilingual receptionists who help build trust and confidence with your practice’s Spanish-speaking clients from their very first call.

We don’t expect your intake needs to be the same as the next practice. Customize what information we gather, so we can ensure you have everything you need to qualify, prioritize and assist your current or potential clients! Through our CRM integrations, your Abby Connect receptionists can plug right into your existing workflows.

We are always open! Your team of receptionists can be available whenever you need them. Whether your practice requires standard business hours, 24/7/365, or somewhere in between, we are here for you and your callers.

No one likes to reach a call center. This is why we only have a small, dedicated team of receptionists answering your calls. You and your callers will become very familiar with the receptionists answering your calls, as they will with you. They soon will truly become an extension of yourself and your team!

Don’t get caught off guard with a call you didn’t want. Your team of receptionists will screen all your calls. We will announce who is calling and why, and you can either accept or decline the call! Never take a call you don’t want!

We take all the hard work out of your practice’s phone answering operations. You will have a single person overseeing your Abby Connect account, who you can contact directly, and a Team Lead for your receptionists who help make recommendations and implement changes quickly to ensure your callers are receiving top-quality care.

Prefer voicemails over written message? Not a problem! We offer custom voicemail solutions included in your plan. You can have one general voicemail box, or a box for each staff member. The choice is yours! We also offer voicemail transcription through IBM Watson.

Express yourself and your practice through custom transfer tunes. Want to sound more professional, or more relaxed? There’s surely a tune that fits you. You can choose one of our default tunes, or bring your own!

Patients and callers typically have questions. When you aren’t available for a call to provide all the details, don’t let your caller get frustrated waiting for answers. Your receptionist team can have information about common questions asked on hand to better help your clients and offer a much better customer experience.

The AbbyGO Mobile App allows you to make and manage your calls from anywhere! With the tap of a button, you can review your calls and receptionist messages in real-time, set your availability and call handling, make free outgoing calls from your business phone line, and send and receive texts. Managing your business remotely or on-the-go has never been easier.

Your call volume doesn’t dictate your business’s size. No matter what plan you are on and the size of your practice, we can help. There is no limit to the number of team members you can have as contacts on your account and who can receive calls and communications from your legal receptionist team.

Have the flexibility to schedule multiple one-time or recurring live call handling rules on your account.

 

Save Medical Offices Time & Money


Our HIPAA-compliant medical office answering service comes loaded with industry-specific services so that you can focus on what matters most, caring for your patients. Let our expert receptionist team handle your patient intake and day-to-day tasks so you can focus on growing your practice.

With the money and time you save, you can deploy your resources to things that matter the most, like treating patients and maintaining their health and happiness. Opt for our medical answering service and notice how quickly your office becomes agile and efficient.

 

Services Tailored to Your Medical Office


Every physician’s office operates in a different context, and our solutions are always tailor-made and customized to each office’s needs. Right from the frequency and timings of the calls received, we can customize the style and content of the calls.

  • Service Customers in Both Spanish and English
  • Ensure Compliance with HIPAA Standards and Laws
  • Trained on Your Service Offerings
  • Obtain Accurate Information on the First Call, Not the Return Call

 

24/7 Live Answering Service Solution


Don’t let your patients hang up and call your competitors. Being available is critical to improving your medical office’s customer experience, especially in the fast-paced, competitive world in which we live.

We want to ensure that you never miss a call again, which is why we offer custom answering hours. From standard business hours to 24/7/365, our virtual receptionists answer your calls live when you and your callers need us.

 

Trust Your Calls to Receptionists That Care


Represent your physician’s office right with the most expertly trained and professional receptionists in the medical industry. Your patients are our patients; let Abby take the call to ensure the best service possible.

  • All Receptionists Attend Weekly 1-on-1 Meetings
  • Success Manager’s & Receptionist Development Leaders Ensure Top Quality
  • Our Focus is Non-Stop Customer Care
“I have even got business because people said when they called "us", "we" were much nicer than other places they called.”

When my husband suggested I use Abby Connect answering service for my medical practice as opposed to hiring a receptionist, I was a little skeptical. However, it has worked out perfectly. The people who answer are very professional with the friendliest voices you can imagine.

They are able to either transfer calls to me if I am available or take accurate messages and get them to me quickly so that I can return calls. I have never had any issues and my clients have even mentioned how nice my “front desk” is. I have even got business because people said when they called “us”, “we” were much nicer than other places they called. Thanks to all the staff at Abby for making my business easier to manage!

Kim B, Nurse Practitioner & Practice Owner
Houston, TX

HIPAA-COMPLIANT MEDICAL OFFICE ANSWERING SERVICE

Simple Pricing Plans Built for any Physician’s Office

Start When You Are Ready.
No Credit Card Required.
No Contracts. Ever.

MEDICAL OFFICE ANSWERING SERVICE

Everything You Need to Know About Medical Answering Services

What are your hours?

Abby Connect is available whenever you need us. Our standard package includes live answering anytime between the hours of 5am-9pm PST weekdays, and 6am-6pm PST on weekends. If you need answering beyond those hours, no problem! We offer 24/7/365 as an add on.

How do I receive my messages?

Receive your messages where you want them. We can email them, send them as a text message (SMS) to your phone, and even send them as a pop-up notification to the AbbyGO mobile app.  We can also send them to multiple contacts in your company if you so choose.

Can I have my calls recorded?

We have revamped our call recording capabilities! Everyone now has the option to add call recordings to their account. This feature does require (by law) a quick message to callers that the call will be recorded. To activate call recording, reach out to your account manager or email abby@abbyconnect.com.

What if I’m unavailable to take the call?

That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Psst, we can also transcribe your voicemails and send them directly to your inbox.  Regardless of the method, we’re here to be customized to your business needs.  There are a lot of different options – just ask!

Do you have a mobile app? Where can I manage my account?

Yes, with the AbbyGO Mobile App, you will be able to manage your business calls and update your receptionist team as to your availability and call routing on-the-go. Our app also lets you call and text from your business phone, check your minute usage, and update your payment methods. For all other settings, our online Account Portal can be accessed from any computer or mobile device to review more details from your account including call logs, call recordings, messages logs, contacts, invoices, and more.

Can your virtual receptionists submit information to my CRM?

Abby Connect can send messages about your calls and caller information via email, text message, and AbbyGO mobile app. We customize your intake process and make sure we collect everything you need. We can also send that information directly into some CRMs directly or through our Abby Connect Zapier Integration. Review our Integrations and speak to your contact at Abby Connect for more information.

Are my calls outsourced to an overseas call center?

Never! All of our virtual receptionists operate out of the USA, with 99.9% based at our company headquarters in Las Vegas, Nevada.