HIPAA-COMPLIANT MEDICAL ANSWERING SERVICE
The Leading Answering Service for Physicians
Free up your in-office staff while never missing a single call with a HIPAA-compliant medical answering service—powered by human expertise and A.I. technology.
I own a dental practice and we use Abby Connect as a solution to my receptionist not being able to answer the phone.
Without Abby Connect, we would be losing these people to other dental offices. Now, we’re able to retain them.
I’ve tried other answering services in the past. Some were bad. Some were good, but Abby Connect is by far the best.
A Team Doctors Trust and Recommend
Dedicated Receptionist Team
Bilingual HIPAA-Compliant Answering
The Abby Proven Process
Customized Call Handling
Custom Answering Hours
Call Announcement & Transfer
Call & Text from App
Every Abby client gets a dedicated team of 5-10 A.I.-assisted human receptionists. They’ll answer, transfer, take messages, and provide consistently excellent experiences for your clients. All our receptionists are based out of our Nevada offices, but they sound so good, your callers will think they’re sitting at your front desk!
You focus on the work at hand, we’ve got your admin covered. Your team of A.I.-assisted receptionists can schedule appointments on your behalf—integrating with Outlook and Google!
We’ll provide the same great HIPAA-compliant service to your English and Spanish-speaking callers—helping you build trust with your clients and keep their data safe!
At Abby Connect we believe in creating excellent experiences, for you and for your callers! That’s why we have the Abby Proven Process. Every single Abby client gets a dedicated Calibration Specialist, access to a Solutions Engineer, and a 30-day calibration period. Your dedicated CSM utilizes Abby Intelligence to continuously improve your experience.
Your Abby service is tailored to your, your practice, and your clients’ needs. Set custom answering hours (or 24/7!), greetings, client intake, FAQs, transfer tunes, and call handling instructions. With custom transfer instructions, we can route calls to the right party and free up your front-desk receptionists for their in-practice work!
We are always open! Your team of receptionists can be available whenever you need them. Whether your practice requires standard business hours, 24/7/365, or somewhere in between, we are here for you and your callers.
Don’t get caught off guard by a phone call you didn’t want. Your team of receptionists will screen all your calls. We will announce who is calling and why, and you can either accept or decline the call! Never take a call you don’t want!
Patients and callers typically have questions. When you aren’t available for a call to provide all the details, don’t let your caller get frustrated waiting for answers. Your receptionist team can have information about common questions asked on hand to better help your clients and offer a much better customer experience.
The AbbyGO Mobile App allows you to make and manage your calls from anywhere! With the tap of a button, you can review your calls and receptionist messages in real-time, set your availability and call handling, make free outgoing calls from your business phone line, and send and receive texts. Managing your business remotely or on-the-go has never been easier.
Utilizing Abby Human Intelligence and Abby Artificial Intelligence (A.A.I), we proactively optimize your account, ensure consistent message quality, and provide key analytics and call insights.
Have the flexibility to schedule multiple one-time or recurring live call handling rules on your account.
Save Medical Offices Time & Money
Our HIPAA-compliant medical office answering service comes loaded with industry-specific services so that healthcare providers like you can focus on what matters most, caring for your patients. Every Abby client gets a dedicated team of 5-10 well-trained receptionists, empowered by A.I. technology, who will answer, transfer, take messages, schedule meetings, do intake, provide FAQs, and more. It’s like getting 5 employees for a fraction of the cost of a single full-time staff member. We’ll save you time and money, so you can focus on your patients and appointments!
Services Tailored to Your Medical Practice
Every physician’s office operates in a different context, with unique processes and needs. That’s why we don’t believe in a one-size-fits-all solution. Our expert receptionists utilize cutting-edge A.I. technology and internal training and resources to provide a truly custom experience for you and your callers.
- A dedicated team who knows your practice
- Customizable answer hours
- Custom greetings, FAQs, and client intake
- Compliance with updated HIPAA Standards and Laws
- Ongoing optimization with Abby Human Intelligence
The Abby Proven Process
We’re not your average medical answering service. With the Abby Proven Process, we set your business up for long-term success. Every Abby client gets a dedicated Calibration Specialist, access to a Solutions Engineer to help them set up integrations, and a 30-day calibration period, during which we really get to know your business!
Then, on an ongoing basis, you get a dedicated CSM, a consistent receptionist team, and access to Abby Intelligence for proactive account optimization. Our service, and your call answering, gets better every day.
A Better Experience with Abby Intelligence
Abby Intelligence brings together human (Abby Human Intelligence) and A.A.I. (Abby Artificial Intelligence) to proactively optimize your account, improve call handling, and provide a consistent high-quality experience. Your dedicated CSM and receptionist team will utilize cutting-edge technology and our customer service expertise to continuously improve call handling for you and your callers!
When my husband suggested I use Abby Connect answering service for my medical practice as opposed to hiring a receptionist, I was a little skeptical. However, it has worked out perfectly. The people who answer are very professional with the friendliest voices you can imagine.
They are able to either transfer calls to me if I am available or take accurate messages and get them to me quickly so that I can return calls. I have never had any issues and my clients have even mentioned how nice my “front desk” is. I have even got business because people said when they called “us”, “we” were much nicer than other places they called. Thanks to all the staff at Abby for making my business easier to manage!
HIPAA-COMPLIANT MEDICAL OFFICE ANSWERING SERVICE
Simple Pricing Plans Built for any Physician’s Office
Start When You Are Ready.
No Contracts. Ever.
MEDICAL OFFICE ANSWERING SERVICE
Everything You Need to Know About Medical Answering Services
Abby Connect is available whenever you need us. Our standard package includes live answering anytime between the hours of 5am-9pm PST weekdays, and 6am-6pm PST on weekends. If you need answering beyond those hours, no problem! We offer 24/7/365 as an add on.
Receive your messages where you want them. We can email them, send them as a text message (SMS) to your phone, and even send them as a pop-up notification to the AbbyGO mobile app. We can also send them to multiple contacts in your company if you so choose.
We have revamped our call recording capabilities! Everyone now has the option to add call recordings to their account. This feature does require (by law) a quick message to callers that the call will be recorded. To activate call recording, reach out to your account manager or email [email protected].
That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Psst, we can also transcribe your voicemails and send them directly to your inbox. Regardless of the method, we’re here to be customized to your business needs. There are a lot of different options – just ask!
Yes, with the AbbyGO Mobile App, you will be able to manage your business calls and update your receptionist team as to your availability and call routing on-the-go. Our app also lets you call and text from your business phone, check your minute usage, and update your payment methods. For all other settings, our online Account Portal can be accessed from any computer or mobile device to review more details from your account including call logs, call recordings, messages logs, contacts, invoices, and more.
Abby Connect can send messages about your calls and caller information via email, text message, and AbbyGO mobile app. We customize your intake process and make sure we collect everything you need. We can also send that information directly into some CRMs directly or through our Abby Connect Zapier Integration. Review our Integrations and speak to your contact at Abby Connect for more information.
Never! All of our virtual receptionists operate out of the USA, with 99.9% based at our company headquarters in Las Vegas, Nevada.