HIPAA-COMPLIANT MEDICAL ANSWERING SERVICE
The Leading Answering Service for Physicians
Free up your in-office staff while never missing a single call with a HIPAA-compliant answering service.
I own a dental practice and we use Abby Connect as a solution to my receptionist not being able to answer the phone.
Without Abby Connect, we would be losing these people to other dental offices. Now, we’re able to retain them.
I’ve tried other answering services in the past. Some were bad. Some were good, but Abby Connect is by far the best.
A Team Doctors Trust and Recommend
Appointment Scheduling
Bilingual Receptionists
Customized Client Intake
Custom Answering Hours
Dedicated Receptionist Team
Call Announcement & Transfer
Dedicated Success Manager
Voicemail Solutions
Custom Transfer Tunes
Answer FAQ's
Call & Text from App
Unlimited Users
Scheduled Update
Save Medical Offices Time & Money
Our HIPAA-compliant medical office answering service comes loaded with industry-specific services so that you can focus on what matters most, caring for your patients. Let our expert medical receptionist team handle your patient intake and day-to-day tasks so you can focus on growing your practice.
With the money and time you save, you can deploy your resources to things that matter the most, like treating patients and maintaining their health and happiness. Opt for our medical answering service and notice how quickly your office becomes agile and efficient.
Services Tailored to Your Medical Office
Every physician’s office operates in a different context, and our solutions are always tailor-made and customized to each office’s needs. Right from the frequency and timings of the calls received, we can customize the style and content of the calls.
- Service Customers in Both Spanish and English
- Ensure Compliance with HIPAA Standards and Laws
- Trained on Your Service Offerings
- Obtain Accurate Information on the First Call, Not the Return Call
24/7 Live Answering Service Solution
Don’t let your patients hang up and call your competitors. Being available is critical to improving your medical office’s customer experience, especially in the fast-paced, competitive world in which we live.
We want to ensure that you never miss a call again, which is why we offer custom answering hours. From standard business hours to 24/7/365, our virtual receptionists answer your calls live when you and your callers need us.
Trust Your Calls to Receptionists That Care
Represent your physician’s office right with the most expertly trained and professional receptionists in the medical industry. Your patients are our patients; let Abby take the call to ensure the best service possible.
- All Receptionists Attend Weekly 1-on-1 Meetings
- Success Manager’s & Receptionist Development Leaders Ensure Top Quality
- Our Focus is Non-Stop Customer Care
When my husband suggested I use Abby Connect answering service for my medical practice as opposed to hiring a receptionist, I was a little skeptical. However, it has worked out perfectly. The people who answer are very professional with the friendliest voices you can imagine.
They are able to either transfer calls to me if I am available or take accurate messages and get them to me quickly so that I can return calls. I have never had any issues and my clients have even mentioned how nice my “front desk” is. I have even got business because people said when they called “us”, “we” were much nicer than other places they called. Thanks to all the staff at Abby for making my business easier to manage!
HIPAA-COMPLIANT MEDICAL OFFICE ANSWERING SERVICE
Simple Pricing Plans Built for any Physician’s Office
Start When You Are Ready.
No Contracts. Ever.
MEDICAL OFFICE ANSWERING SERVICE
Everything You Need to Know About Medical Answering Services
Receive your messages where you want them. We can email them, send them as a text message (SMS) to your phone, and even send them as a pop-up notification to the AbbyGO mobile app. We can also send them to multiple contacts in your company if you so choose.
We have revamped our call recording capabilities! Everyone now has the option to add call recordings to their account. This feature does require (by law) a quick message to callers that the call will be recorded. To activate call recording, reach out to your account manager or email abby@abbyconnect.com.
That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Psst, we can also transcribe your voicemails and send them directly to your inbox. Regardless of the method, we’re here to be customized to your business needs. There are a lot of different options – just ask!
Yes, with the AbbyGO Mobile App, you will be able to manage your business calls and update your receptionist team as to your availability and call routing on-the-go. Our app also lets you call and text from your business phone, check your minute usage, and update your payment methods. For all other settings, our online Account Portal can be accessed from any computer or mobile device to review more details from your account including call logs, call recordings, messages logs, contacts, invoices, and more.
Abby Connect can send messages about your calls and caller information via email, text message, and AbbyGO mobile app. We customize your intake process and make sure we collect everything you need. We can also send that information directly into some CRMs directly or through our Abby Connect Zapier Integration. Review our Integrations and speak to your contact at Abby Connect for more information.
Never! All of our virtual receptionists operate out of the USA, with 99.9% based at our company headquarters in Las Vegas, Nevada.
