Virtual Receptionist Pricing
Just human, just AI, or both. You choose how each call is handled and switch the mix at anytime.
STARTER
BEST FOR
Small offices catching overflow or after-hours calls
essential
BEST FOR
A solid baseline for most small businesses
PROFESSIONAL
BEST FOR
Growing teams that need full-time coverage
Most Popular
Growth
BEST FOR
High-volume coverage with support and bulk savings
ENTERPRISE
Need more than the Growth Plan?
We build custom plans fit for your business needs.
BEST FOR
Higher call volumes and tailored workflows beyond Growth
Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
No Setup Fee
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Free Trial On Every Plan
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24/7 Coverage
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Human Quality Assurance
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20+ Year Reputation
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1,000+ Integrations
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US-Based
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Month-To-Month
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No Setup Fee
•
Free Trial On Every Plan
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24/7 Coverage
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Human Quality Assurance
•
20+ Year Reputation
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1,000+ Integrations
•
US-Based
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Month-To-Month
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THE HUMAN + AI ADVANTAGE
How Abby Minutes Work
Usage on every plan is measured in Abby Minutes, which cover both Human and AI answering. Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
Human Answering
1 Abby Minute = 1 minute
AI Answering
1 Abby Minute = 2 minutes
goes 2× further
Human + AI Answering
ON THE SAME CALL
The AI portion bills at the AI rate, the human portion at the human rate.
Example of Abby Minutes: Professional Plan
Abby minutes cover both Human and AI answering. The more you use AI, the further your plan will stretch.
ALL HUMAN
200
minutes answered
200 Human Minutes
A MIX OF BOTH
300
minutes answered
100 Human Minutes + 200 AI Minutes
ALL AI
400
minutes answered
400 AI Minutes
One Service, Used Three Ways
Abby is one service, and you choose how each call is handled. Start with a human receptionist, AI, or both, and switch the mix anytime.
Just Human
Jane
HUMAN RECEPTIONIST
Trained, US-based receptionists for the calls that need a personal touch. One minute of human answering uses one Abby Minute.
Just AI
Abby
AI RECEPTIONIST
Instant, accurate answers 24/7 on the first ring. AI answering counts as half an Abby Minute, so your plan stretches further.
A Mix of Both
Abby & Jane
HUMAN + AI RECEPTIONISTS
Each call is handled by a Human or AI based on the call type, so every caller reaches the right kind of help. Each service bills at its own rate.
INCLUDED IN EVERY PLAN
Dedicated Receptionist Team
[Human only]
A small, US-based team that learns your business, from our Las Vegas HQ. Not remote, outsourced staff.
Caller Insights Through Portal & App
Track calls and usage, spot trends, and manage your account.
Call & Text with AbbyGO App
Follow up with callers by call or text, right in the app.
Self-Serve Call Controls
Change your call handling in the moment from the portal or AbbyGO app, with no waiting on support.
White Glove Onboarding Process
We set up your service and provide ongoing support.
1000+ Seamless Integrations
Connect caller information to your workflow, using the tools you already run your business on.
HIPAA Compliance Options
[Human only]
For healthcare and other regulated industries.
Encrypted Call Recordings
Every call captured and securely stored.
Customized Call Handling
Calls answered by your instructions, so callers feel they reached your office.
Custom Answering Hours
Choose your answering hours, including a 24/7 option, with no weekend upcharge.
Bilingual Support
English and Spanish answering.
Flexible Contacts
Add the contacts your receptionists need to recognize and route callers.
Custom Transfer Tunes
Customize your hold and transfer tunes.
Call Blocking
Block unwanted calls to save time and minutes.
Voicemail Solutions
A custom voicemail box, set up by Abby or yourself.
Custom Solutions
Explore what you need across any tech stack.
Custom Solutions Consultation
A custom solutions consultation is included with every plan. Our team will explore what you need across virtually any tech stack, from CRMs and scheduling platforms to case management, billing, and field service systems. Custom integrations, automations, and tailored call workflows are then scoped and built for you as a custom solution.
TESTIMONIALS
FAQS
What are Abby Minutes?
Abby Minutes are how usage is measured on every plan, and they cover both human and AI answering. One minute of human answering uses one Abby Minute, and one minute of AI answering uses half an Abby Minute. So the more you lean on AI, the further your plan stretches, up to twice as far.
What happens if I go over my Abby Minutes?
No problem at all. Any usage beyond your plan is simply billed at your plan’s Abby Minute rate, so there are never any surprises. And if you find you need a little more room each month, you’re welcome to move up a plan anytime, with no penalty and no waiting period.
Is there a free trial or setup fee?
Every plan comes with a free trial, so you can experience Abby before you commit. And there’s no setup fee, getting started is simple and self-serve. See how the free trial works.
Do I have to sign a long-term contract?
Nope. Abby is month to month, so you’re free to adjust your plan or your mix of human and AI as your needs change. No long-term commitment required.
More on virtual receptionist costs
- How Much Does a Virtual Receptionist Cost? 2026 Pricing Guide
- The Best Virtual Receptionist Services in 2026: Abby, Ruby, Smith.ai and AnswerConnect Compared
- Abby Connect vs Ruby: Pricing, Features and Who Each Fits (2026)
- Abby Connect vs Smith.ai: Per-Minute vs Per-Call, Human and AI (2026)
- Abby Connect vs AnswerConnect: Pricing, People and AI Compared (2026)
Start Capturing Every Opportunity
Answer every call with a human receptionist, AI, or both. It’s one service, and you choose how each call is handled. Start free today, or talk to us about the right fit for your business.