Real Human Receptionists. Real Results.
Live receptionists dedicated to your business.
Your business deserves a human touch. Our 24/7 virtual receptionists answer every call with warmth and professionalism, turning inquiries into loyal customers. You get a receptionist team trained to represent your brand, not a random pool of agents.
Listen to a sample call
Human Receptionist
JANE
Experience the Abby Advantage
With 20 years of call handling expertise, Abby combines:
AI-powered tools for accuracy and efficiency
Portal and app for visibility and control over your calls
With 20 years of call handling expertise, Abby combines:
Small, dedicated U.S.-based receptionist teams
AI-powered tools for accuracy and efficiency
Portal and app for visibility and control over your calls
Dedicated Receptionist Teams
Abby assigns a small, dedicated team of 5-10 virtual receptionists to your business. This approach ensures that the receptionists become familiar with your business, providing personalized and consistent service that makes callers feel as though they’re speaking directly with your in-house staff.
Abby Technology
By combining human receptionists with advanced AI technology, Abby enhances efficiency and accuracy in call handling. This collaboration between humans and AI proactively optimizes your account, reduces errors, and continually improves the quality of service, ensuring a seamless experience for your callers.
AbbyGO Mobile App & Web Portal
The AbbyGO mobile app and web portal offer clients real-time control over their call handling preferences. Stay connected and in control, no matter where you are.
Setting your availability status
Status templates you can turn on and off anytime
Calling and texting through the app
Access to caller data like summaries, recordings, & transcripts
Block unwanted calls
And more!
Discover the Abby Difference
Customer Care
Exceptional Care for You AND Your Callers. Always!
Abby is committed to service excellence, for our clients and their callers. How do we demonstrate this commitment?
Our receptionists are rigorously trained to handle each call with professionalism and care.
Abby Intelligence combines AI and human intelligence to optimize your account, reduce errors, and enhance service quality.
A quarterly business review allows clients to check in on their service quality on a regular basis.
We provide a dedicated account manager to ensure you’re always connected with your service.
Feedback is welcome and acted upon. We adjust call handling instructions to constantly improve service quality.
Technology updates and additions are based on client needs and feedback.
Abby’s Best-in-Class Service Features
Dedicated Receptionist Team
Custom Answering Hours
Specialized Call Handling
White Glove Onboarding Process
Appointment Scheduling
Call Announcement & Transfer
Bilingual Receptionists
Voicemail Solutions
Custom Transfer Tunes
Answer Business FAQs
Receptionists Powered by AI Technology
Caller Insights Through Portal & App
Call & Text with AbbyGO App
Call Blocking
Seamless Integrations
TESTIMONIALS
ABBY INTEGRATIONS
Bring Abby into Your Existing Workflow
Running your business has never been simpler! Our custom integrations seamlessly sync calls and customer insights with your existing workflows. Stay connected—the Abby way.
Product Demo
Experience Abby’s Human Receptionists in Action
Abby’s receptionists are an extension of your business. They handle calls according to your instructions, operate within your industry’s standards, and answer calls with your brand voice.
Listen to a demo to hear Abby’s virtual receptionist taking real calls like yours!
Legal Services
HUMAN RECEPTIONIST
Home Services
HUMAN RECEPTIONIST
Business Services
HUMAN RECEPTIONIST
Financial Services
HUMAN RECEPTIONIST
Healthcare
HUMAN RECEPTIONIST
Beauty & Wellness
HUMAN RECEPTIONIST
PRICING
Flexible Pricing Plans That Fit the Way You Work
Abby understands that every company is unique. That’s why we offer flexible pricing plans and customizable add-ons, so you can tailor our call handling service to meet your specific needs.
Explore your options or call today to create the perfect plan for your business.
Up to 100 Minutes
Small Receptionist Teams
Spanish Answering Services Available
24/7 Technical Support
Weekend Answering Included
HIPAA Compliance Available
Self-Managed Integrations
5 FAQs
5 Contacts
Up to 200 Minutes
Small Receptionist Teams
Spanish Answering Services Available
24/7 Technical Support
Weekend Answering Included
HIPAA Compliance Available
Self-Managed Integrations
10 FAQs
15 Contacts
Scheduling 1 Event Type with Calendly
Up to 500 Minutes
Small Receptionist Teams
Spanish Answering Services Available
24/7 Technical Support
Weekend Answering Included
HIPAA Compliance Available
Self-Managed Integrations
15 FAQs
Unlimited Contacts
Scheduling Up to 3 Event Types with Calendly
Over 1000 minutes
Small Receptionist Teams
Spanish Answering Services Available
24/7 Technical Support
Weekend Answering Included
HIPAA Compliance Available
Self-Managed Integrations
15 FAQs
Unlimited Contacts
Scheduling Up to 3 Event Types with Calendly
Abby is pleased to now offer a Scheduling Assistant add on. Abby Scheduling Assistants book appointments for your business across any scheduling platform other than Calendly. Reach out for details on pricing.
Features and Benefits
Dedicated Receptionist Team
Custom Answering Hours
Specialized Call Handling
White Glove Onboarding Process
Appointment Scheduling
Call Announcement & Transfer
Bilingual Receptionists
Voicemail Solutions
Custom Transfer Tunes
Answer Business FAQs
Receptionists Powered by AI Technology
Caller Insights Through Portal & App
Call & Text with AbbyGO App
Call Blocking
Seamless Integrations
STAY INFORMED
Our blog shares practical tips and industry insights to help you better serve your customers and manage your time.
Forbes recently published an article by Abby Connect’s own Lisa Snyder on how to harness...
Highlighting Abby’s CALL DETAILS Feature Within the Portal & App Quality customer service goes beyond...
Running a successful business means juggling multiple responsibilities—from managing inventory or developing products to marketing...
FAQS
Answering Your Human Receptionist Service Questions
What happens if I don't use Calendly?
Abby is pleased to now offer a Scheduling Assistant add on. Abby Scheduling Assistants book appointments for your business across any scheduling platform other than Calendly. Reach out for details on pricing.
Will every one of my business calls be answered by a live receptionist?
Abby understands that no two businesses are alike. That’s why we offer flexible pricing plans and add-ons, letting you customize your receptionist service to fit your needs. Explore your options or call to customize a plan today!
Yes! Within your chosen answering hours, every single one of your business calls is answered by a live receptionist, ensuring you never miss an opportunity. If you have opted for 24/7 answering, your calls will be answered at all hours, day or night.
Where are Abby’s receptionists located?
Unlike outsourced call answering services that often employ overseas, non-native English speakers, Abby’s U.S.-based receptionists answer calls in-house from our Las Vegas headquarters. This ensures security, call quality, and the reliability of our service.
What will the receptionist say when they answer the phone?
Our receptionists answer the phone in accordance with YOUR call handling instructions. You can customize your greeting to meet your business needs and industry standards.
How does call handling work?
Every business has different needs when it comes to call handling. You may want our receptionists to answer frequently asked questions about your business, schedule appointments for you, or transfer specific callers directly to you. We handle calls in accordance with your instructions.
How does technology assist Abby’s human receptionists?
Abby receptionists are assisted by technology from the moment they answer the phone. AI technology transcribes and records the call, provides a summary of the call, and applies a sentiment rating to the call based on caller emotion and tone. These features help our receptionists focus on call quality and give you documentation you need to make customer-related business decisions.
Does My Business Need a Virtual Receptionist Service?
Are you struggling to answer calls?
Are your calls often going to voicemail?
Have you returned a customer’s call only to learn they called one of your competitors instead?
Real People. Real Conversations. Exceptional Service
Abby’s U.S.-based Virtual Receptionists deliver polished, personable caller experiences that reflect your brand and build trust from the very first interaction. While we handle the conversations, you can focus on growing your business with confidence. Call now for more information or get started today!
