The image shows the Abby Connect logo, with the word Abby in large blue letters above the word CONNECT in smaller blue letters, and a curved line beneath Abby.
A blue line, solid on the right and transitioning to a dotted line on the left, slopes downward across a white background—visually representing the decrease in inbound calls.
A blue outlined triangle with one side formed by a series of small dots, while the other two sides are solid lines—symbolizing inbound calls—is displayed on a white background.

Tag: Customer Service|Small Business

Illustration of three smiling customer service representatives wearing headsets, each in a circular frame, on a purple wavy background with the text Abby Connect in the top left corner.
Exploring The Role of a Virtual Receptionist
Illustration of a customer service representative wearing a headset, with a person holding a coin and another person holding a large credit card, set against a purple background with Abby Connect logo in the top left corner.
What the Big Guys Get Wrong with Customer Service
Illustration of a woman wearing a headset and working on a computer, with a man also wearing a headset appearing in a chat bubble. Information icons are shown. The Abby Connect logo is in the top left corner.
After the Pass-Off: Closing the Call After the Receptionist
Illustration of a woman talking to a man on a large smartphone screen, surrounded by icons for law, a courthouse, a calendar, and 24/7 support. Abby Connect logo appears in the top left corner.
Abby.com: The Live Virtual Receptionist for Growing Attorneys and Law Firms
Illustration of a customer service representative wearing a headset, with a person holding a coin and another person holding a large credit card, set against a purple background with Abby Connect logo in the top left corner.
How Does Virtual Receptionist Pricing Work?
Illustration of a woman sitting and using her phone, with a large smartphone screen showing a headset icon labeled 24/7 and phone call icons. Abby Connect logo appears in the top left corner.
How Live Virtual Receptionists Relieve Holiday Season Stress
Illustration of a customer service representative wearing a headset, sitting at a laptop with chat bubbles and gears around, on a purple background. Abby Connect logo appears in the top left corner. A 24/7 icon is in the top right.
The Difference Between an Answering Service & Virtual Receptionist Service
Illustration of a person with a headset on a computer screen, surrounded by three smaller people interacting with technology icons, with the Abby Connect logo in the top left corner and a purple background.
Three Ways Customer Service Can Impact the Bottom Line for Small Businesses
Illustration of a woman with long blue hair and glasses wearing a headset and yellow shirt, with a white heartbeat line in the background and Abby Connect logo in the top left corner on a purple gradient.
How to Improve Customer Service? The Lifeline of Small Businesses
Illustration of a woman with a headset working on a laptop at a desk, with bar charts labeled A and B in the background, and a speech bubble. Abby Connect logo is in the lower-left corner.
Top Live Chats for Small Business: Make the Right Choice
A series of blue dots, reminiscent of tracking inbound calls, form a diagonal line from the top left, meeting a sharp angle where a solid blue line extends right and down against a black background.

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