“The secret to marketing success is no secret at all — word-of-mouth is all that matters.” – Seth Godin, Author and Former Dot-Com Business Executive. Words can spread like wildfire within a community, especially when it comes to customer experience. This is exactly why word-of-mouth is so powerful. On average, word-of-mouth drives $6 trillion in…
It may seem obvious that there are many benefits of customer service. This is especially true for small businesses, which typically have limited budgets. Fortunately, customer service often costs only a little time while reaping long-term rewards. However, not all the benefits of great customer service are obvious. Why Customer Service is Important for Small…
The places I enjoy being a customer at all have the same thing in common: they treat people with dignity, respect, and, most of all, like humans. But not all small businesses get customer service right and it shows. You almost want to send them “How to Improve Customer Service” for dummies. Customer service matters.…
Everyone is at a different place in their entrepreneurial journey. But, each entrepreneur reaches a point when they need to expand their customer service capabilities. This leads many of them to seek the best live chat for small business. There are plenty of options to choose from, but you want the offering that’s right for…
When a small business first starts out, it’s hard to tell whether it will last in the long run. Countless factors affect every company’s overall performance, and even offering a great product or essential service doesn’t guarantee success. One factor that can make or break a company is it’s customer service. And when you have…
In today’s world, customers who need support, want to speak to someone immediately. Yes, emails are an option, but responses typically take too long. Then there are phone calls, which are an excellent strategy, but they do not always work across varying time zones. What about self-service options? Well, they just lack the personalization that…
When businesses cooperate and work together, there is an opportunity to grow and thrive side by side. The benefits of going above and beyond the call of duty can have some transformational effects that make putting in that extra bit of effort worth every second. It’s not every day that you get to discover just…
Like most people, I’ve had more meaningful experiences with companies over the phone than on any other technology. I can’t remember a ‘great’ email or live chat, but I can certainly recall several positive phone conversations. That’s because there’s an intimacy with a voice conversation that you don’t get with the written word. Small businesses…
