In Michael Sorensen’s book, I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships, you discover very early on in his research that the majority of people need someone to listen to their problems and validate them. It’s through validating we flex an awesome power that we all possess. The power of just being there.…
Customers tend to call support when they’re experiencing a problem — they think they were billed incorrectly, they can’t assemble a product right, they have a question about your services — and to top it off, they often spend time sitting on hold or being transferred to different departments. The result? Frustrated customers at the end…
It might not be in the foreground in the grand picture you’ve painted for your business’ success plan but it should be. Customer excellence, also more commonly referred to as CX, is the essential element separating you from your competition in today’s world of business. In this article, I’d like to discuss with you where…
Since 2016, Clio’s Legal Trends Report (direct download link) has brought greater insights into the business of legal practice. Its aim is to cover new approaches to understanding some of the most pressing issues that lawyers and clients face today and how to overcome those challenges. In this year’s report, we find out what really…
With the global health crisis of COVID-19 it’s up to all of us to find ways to not only endure this chaos but to uphold our way of life and support our fellow human beings. So, you’re probably wondering, how can I support anyone, even myself, with all this social distancing? Several areas of this country are…
With the rapid spread of this newest strain of coronavirus (COVID-19) and the world facing a health pandemic, there has been a lot of precautions and restrictions put into place for attending public events and places in these past months. Many areas where COVID-19 has been reported have required local businesses to close their front doors and subject residents in the area to stay confined to…
Having a home business can come with amazing perks but it also has its challenges. One obstacle that should be familiar to you at home business owners is having to push back those solicitors from your front door while trying to juggle your client conference calls. In fact, it’s not just the interruptions knocking at your door that intrude on those important client calls. There’s a whole other world of interference happening at home while you’re trying to work…
Ask yourselves, how often do you receive a greeting card or even a friendly handwritten note? Probably not that often, right? Your birthday doesn’t count, by the way. Just kidding, it does but once a year for a birthday or holiday card isn’t that often, is it? Now, think about that last handwritten message you…
