Attorney Phone Answering Service

A scheduled consultation can be the difference between a done deal and a doubtful prospect. Your team can book appointments using a program that offers integrations with Outlook and Google. Call us for more details on your scheduling options.

Abby Connect helps you deliver exceptional customer experiences for your Spanish-speaking callers as well. Every Abby Connect team features bilingual receptionists who help build trust and confidence with your firm’s Spanish-speaking clients from their very first call.

We don’t expect your intake needs to be the same as the next firm’s. Customize what information we gather, so we can ensure you have everything you need to qualify, prioritize and assist your current or potential clients! Through our CRM integrations, your Abby Connect receptionists can plug right into your existing workflows.

We are always open! Your team of receptionists can be available whenever you need them. Whether your law office requires standard business hours, 24/7/365, or somewhere in between, we are here for you and your callers.

No one likes to reach a call center. This is why we only have a small, dedicated team of receptionists answering your calls. You and your callers will become very familiar with the receptionists answering your calls, as they will with you. They soon will truly become an extension of yourself and your law firm!

Don’t get caught off guard with a call you didn’t want. Your team of receptionists will screen all your calls. We will announce who is calling and why, and you can either accept or decline the call! Never take a call you don’t want!

We take all the hard work out of your law firm’s phone answering operations. You will have a single person overseeing your Abby Connect account, who you can contact directly, and a Team Lead for your receptionists who help make recommendations and implement changes quickly to ensure your callers are receiving top-quality care.

Prefer voicemails over written message? Not a problem! We offer custom voicemail solutions included in your plan. You can have one general voicemail box, or a box for each attorney or staff member. The choice is yours! We also offer voicemail transcription through IBM Watson.

Express yourself and your law firm through custom transfer tunes. Want to sound more professional, or more relaxed? There’s surely a tune that fits you. You can choose one of our default tunes, or bring your own!

Clients and callers typically have questions. When you aren’t available for a call to provide all the details, don’t let your caller get frustrated waiting for answers. Your receptionist team can have information about common questions asked on hand to better help your clients and offer a much better customer experience.

The AbbyGO Mobile App allows you to make and manage your calls from anywhere! With the tap of a button, you can review your calls and receptionist messages in real-time, set your availability and call handling, make free outgoing calls from your business phone line, and send and receive texts. Managing your business remotely or on-the-go has never been easier.

Your call volume doesn’t dictate your firm size. No matter what plan you are on and the size of your law firm, we can help. There is no limit to the number of team members you can have as contacts on your account and who can receive calls and communications from your legal receptionist team.