LAW FIRM ANSWERING SERVICE
Better Than Your Typical Lawyer Answering Service
Convert more callers and website visitors to new clients and free up your legal staff with a dedicated team of human receptionists backed by A.I. technology!
I’ve received unsolicited compliments on the quality of our receptionist since we started using Abby Connect.
Their customer service is fantastic. I haven’t worked with another company that’s as responsive as them.
Abby Connect is something that distinguishes me from my competitors.
It allows me to shut off my phone and focus on writing a brief knowing that my clients at least have a person to talk to when they call.
Partnering with Abby has been incredibly positive. Everyone has commented on how personable my staff or the receptionist is.
I love the service. It helped free up a lot of my time. Whenever any of my clients call, they get a friendly person or a friendly voice.
They don’t sound like the typical reception service that I’ve used in the past. Abby is super cost-effective and I’ve recommended them highly.
I’m a solo person in here and they’re very vital for my business when I’m not here doing other things for the business.
I had a different live answering company before and Abby is far better, it’s not even close.
A Team Attorneys Trust and Recommend
Dedicated Receptionist Team
Custom Call Handling
Abby Proven Process & Dedicated CSM
Call & Text from App
At Abby Connect we bring together A.I. technology and client service experts, working out of our Nevada offices, to answer, transfer, take messages, and provide consistently excellent experiences. Your team will sound so good, your callers will think they’re sitting at the front desk of your office!
You focus on the work at hand, we’ve got your admin covered. Your team of A.I.-assisted receptionists can schedule appointments on your behalf—integrating with Outlook and Google!
Abby Connect helps you deliver exceptional customer experiences for your Spanish-speaking callers as well. Every Abby Connect team features bilingual receptionists who help build trust and confidence with your firm’s Spanish-speaking clients from their very first call.
Your Abby service is tailored to your, your business, and your clients’ needs. Set custom answering hours (or 24/7!), greetings, client intake, FAQs, transfer tunes, and call handling instructions. You decide when and how we answer, and we’ll take it from there!
At Abby Connect we believe in creating excellent experiences, for you and for your callers! That’s why we have the Abby Proven Process. Every single Abby client gets a dedicated Calibration Specialist, access to a Solutions Engineer, and a 30-day calibration period. Your dedicated CSM utilizes Abby Intelligence to continuously improve your experience.
Utilizing Abby Human Intelligence and Abby Artificial Intelligence (A.A.I), we proactively optimize your account, ensure consistent message quality, and provide key analytics and call insights.
Clients and callers typically have questions. When you aren’t available for a call to provide all the details, don’t let your caller get frustrated waiting for answers. Your receptionist team can have information about common questions asked on hand to better help your clients and offer a much better customer experience.
The AbbyGO Mobile App allows you to make and manage your calls from anywhere! With the tap of a button, you can review your calls and receptionist messages in real-time, set your availability and call handling, make free outgoing calls from your business phone line, and send and receive texts. Managing your business remotely or on-the-go has never been easier.
We Save Attorneys Time & Money
Our law firm answering service is customized to fit your unique needs—whether you’re a solo attorney or small legal team. With Abby Connect you get 5+ employees at a fraction of the cost of a single full-time staff member. Your dedicated team becomes a familiar voice for your clients while making sure you always get the information you need. We’ll answer, transfer, take messages, schedule meetings, do intake, provide FAQs, and more—saving you time and money so you can focus on your clients and the work at hand!
Services Tailored to Your Law Firm
You’re in control. How we manage call answering for your law firm is up to you. At Abby Connect we bring together cutting-edge A.I. technology and client service expertise to provide a truly custom experience for you, your business, and your callers.
- A dedicated team who knows your legal practice
- Customizable answer hours
- Custom greetings, FAQs, and client intake
- Ongoing optimization with Abby Human Intelligence
Dedicated Service with The Abby Proven Process
We’re not your average legal answering service. With the Abby Proven Process, we set your business up for long-term success. Every Abby client gets a dedicated Calibration Specialist, access to a Solutions Engineer to help them set up integrations, and a 30-day calibration period, during which we really get to know your business!
Then, on an ongoing basis, you get a dedicated CSM, a consistent receptionist team, and access to Abby Intelligence for proactive account optimization. Our service, and your call answering, gets better every day.
A Better Experience with Abby Intelligence
Abby Intelligence brings together human (Abby Human Intelligence) and A.A.I. (Abby Artificial Intelligence) to proactively optimize your account, improve call handling, and provide a consistent high-quality experience. Your dedicated CSM and receptionist team will utilize cutting-edge technology and our customer service expertise to continuously improve call handling for you and your callers!
When I was getting ready to fire my old service, I did some research on the internet and Abby Connect kept popping up in my search results. Abby has been very reliable and they follow my instructions. They do what they say they can do and I pay them a premium for 24/7 coverage while the other company overpromised and under-delivered…
Abby’s principal job is to answer my phone promptly, pleasantly and get me information so that I could get back to the people. They do it 24/7/365 which is what I need. In exchange, I pay them a hefty fee but I don’t burden the receptionist with doing client intake or asking a thousand questions because it is better for me to sift through that. I try to be a low maintenance client and they are fairly responsive. So, once they set up, the process was over. I had a few clarifying questions but I try not to bother them and I don’t want them to bother me. I just pay them for what they do. Abby Connect is something that distinguishes me from my competitors. I want people to like me and I got two compliments on my receptionist since I have been with Abby. I highly recommend them.
LAW FIRM ANSWERING SERVICE
Simple Pricing Plans Built for the Law Firm
Start When You Are Ready.
No Contracts. Ever.
LAW FIRM ANSWERING SERVICE
Everything You Need to Know About Lawyer Answering Services
Abby Connect is available whenever you need us. Our standard package includes live answering anytime between the hours of 5am-9pm PST weekdays, and 6am-6pm PST on weekends. If you need answering beyond those hours, no problem! We offer 24/7/365 as an add on.
Receive your messages where you want them. We can email them, send them as a text message (SMS) to your phone, and even send them as a pop-up notification to the AbbyGO mobile app. We can also send them to multiple contacts in your company if you so choose.
We have revamped our call recording capabilities! Everyone now has the option to add call recordings to their account. This feature does require (by law) a quick message to callers that the call will be recorded. To activate call recording, reach out to your account manager or email [email protected].
That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Psst, we can also transcribe your voicemails and send them directly to your inbox. Regardless of the method, we’re here to be customized to your business needs. There are a lot of different options – just ask!
Yes, with the AbbyGO Mobile App, you will be able to manage your business calls and update your receptionist team as to your availability and call routing on-the-go. Our app also lets you call and text from your business phone, check your minute usage, and update your payment methods. For all other settings, our online Account Portal can be accessed from any computer or mobile device to review more details from your account including call logs, call recordings, messages logs, contacts, invoices, and more.
Abby Connect can send messages about your calls and caller information via email, text message, and AbbyGO mobile app. We customize your intake process and make sure we collect everything you need. We can also send that information directly into some CRMs directly or through our Abby Connect Zapier Integration. Review our Integrations and speak to your contact at Abby Connect for more information.