How does Abby Connect integrate with Google Calendar?
Abby Connect uses Zapier to send call and message data to Google Calendar. You can create calendar events automatically based on new calls or messages captured by Abby. The integration is one-way from Abby to Google Calendar.
Can I update Abby information from Google Calendar?
No, the integration is one-way only. You can send call and message details from Abby to Google Calendar, but you cannot update, create, or change any data inside Abby from Google Calendar.
What triggers are available for the integration?
The integration offers two triggers: New Call Record and New Message. Each trigger sends specific fields such as caller ID, notes, call time, receptionist name, and any customized message fields you have set up in Abby.
What do I need to set up the integration?
You will need a Zapier account and your Abby Connect API key. The API key can be found in your Abby dashboard under Settings, Integrations, then Zapier. Follow Zapier’s steps to connect and create your workflows.
What call information can be sent to Google Calendar?
Call records can include notes, transfer number, called number, receptionist name, caller ID, and call start date and time. These details can be used to populate event descriptions or titles in Google Calendar.
