Tasks land in the right projectSales inquiries, client requests, and general messages each go to the project you choose, not one pile someone has to sort.
An owner from the first secondEvery call-task arrives assigned, so follow-ups show up in someone's My Tasks instead of floating unclaimed.
The caller's details travel with itName, number, and what they needed sit in the task description, no digging through a separate call log before calling back.
The Call Becomes The Task
ABBY PORTAL · CALL SUMMARY
ANSWERED BY ABBY · 12:40 PMDana Reyes
(415) 555-0129 · 3 min · New caller
Requesting a project quote; wants a callback after 1 PM with a ballpark range.
New leadCallback requested
ASANA · CLIENT FOLLOW-UPS
Client Follow-Ups
Call back Dana R. · quote request
Due todayAssignee · Sam
(415) 555-0129 · wants a ballpark range for a full office reorg; call after 1 PM.
Left: the call as your receptionist captured it. Right: the same call, moments later, as an Asana task: titled with the caller and their reason, details in the description, assignee and due date already set.
Your team works it like any other task: comment, complete, or bump the date. The difference is nobody had to create it.
Assigned Before Anyone Asks
Every call-task arrives with an owner. Routing rules you set during onboarding decide who's assigned: the account lead for existing clients, the sales owner for new inquiries, the office manager for everything else.
It shows up where Asana people actually look: My Tasks. Not a shared inbox, not a channel someone has to sweep: the assignee's own list, with a due date.
New tasks only, on purpose. Abby creates fresh tasks from calls; it never reads your projects or edits work in flight. Your board stays yours.
And when a caller's request is already being handled, the new task is the paper trail: your team links or closes it in one click, and the record of the call still exists.
Which Project Gets The Call?
New sales inquiry→Task in your sales project, assigned to the deal owner, due same day
Existing client with a request→Task in that client's project, assigned to the account lead
Urgent per your instructions→Task created with today's due date, and your receptionist also relays the message per your urgent-call rules
General message or callback→Task in a front-desk project for morning triage
What It Takes Off Your Plate
Callbacks that survive a busy dayThe 10 AM caller is a task with a due date, not a sticky note that disappears under the afternoon.
After-hours calls become morning workEvening and weekend callers are answered live, and their tasks are waiting in Asana when the team logs in.
Client requests reach the right teammateThe account owner sees the request in My Tasks; the caller never has to explain it twice.
Follow-up load at a glanceThe project view shows how many calls need action and who's on each, no status meeting required.
How It Works
1Onboarding connects Asana with you: which projects, who gets assigned, and what counts as urgent.
2Abby's receptionists answer your calls day and night, following your instructions for screening and messages.
3Each call becomes an Asana task moments after hangup: in the project you chose, with an owner and the caller's details.
FAQs
Which AI receptionist integrates with Asana?
Abby does, with live US-based receptionists and an AI receptionist option. Both answer your calls and create Asana tasks the same way.
What does the task include?
Caller name and number, the reason for the call, a summary of the conversation, and the outcome or promise made, plus the project, assignee, and due date your rules set.
Does Abby update my existing Asana tasks?
No, and that's deliberate. Calls come in as new tasks with the details attached; your team decides how they connect to work already in flight. Abby never reads or edits your projects.
Can different types of calls go to different projects?
Yes. During onboarding you set routing rules (by caller type, reason, or urgency) and you can change them anytime by asking your team.
Is there anything technical to set up?
No. Your onboarding team connects Asana with you and confirms tasks are landing correctly before you go live.
Use a tool we haven’t listed?
We build missing integrations for new customers during onboarding, free. Tell us what you run on and we’ll connect it.
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