It might not be in the foreground in the grand picture you’ve painted for your business’ success plan but it should be. Customer excellence, also more commonly referred to as CX, is the essential element separating you from your competition in today’s world of business. In this article, I’d like to discuss with you where…

Since 2016, Clio’s Legal Trends Report (direct download link) has brought greater insights into the business of legal practice. Its aim is to cover new approaches to understanding some of the most pressing issues that lawyers and clients face today and how to overcome those challenges. In this year’s report, we find out what really…

Growing a business isn’t an easy task, and it’s one at which many people don’t succeed. Between all the day-to-day intricacies of running a business to making sure you are cognizant of the bigger picture, business owners are constantly looking for new and better ways to innovate.

Starting a small business comes with no shortage of challenges. From finding a market to finding the right team, there’s a lot you need to get right if you want your small business to succeed. However, there’s one management challenge that many small businesses overlook: inventory. When companies don’t make inventory management a priority, they…

Earlier this year, our lives were “flipped-turned upside down”, as the Fresh Prince of Bel-Air would say. Cities and states nationwide were put on lock-down ordering non-essential businesses to close their doors and forcing other businesses to come up with creative solutions to stay open. 

While working from home may seem like the ideal professional setting for some, for others it can mean complete disaster. Trust this extrovert on the matter. Being home alone can drive you completely bonkers. Although having another one-sided conversation with my dog is appealing to me, it’s not an hourly habit I want to get…

Welcome to leadership! Also known as “The Ultimate Eggshell Walking, Plate Spinning Championship Contest”. The rules of the contest are simple: Don’t crack any shells and don’t drop any plates. A cracked shell may result in a time penalty where you must repair the shell while still spinning all of your plates. A dropped plate or irreparable shell may result in elimination…

You see it everywhere. On the walls of grocery stores, in the lobbies of offices, and on entire pages of websites. Core values. But what are core values? Why are they so important? What difference do they actually make?