Nextiva Call Forwarding Instructions

Nextiva’s business phone systems deliver affordable, cloud-based voice, video, messaging, and contact center solutions. And, your team at Abby Connect has worked with Nextiva for over fifteen years. We know that Nextiva phone systems work well with our call handling options and we can easily assist your call forwarding instructions if needed.

In this article, we’d like to take you through the steps you’ll need to take in order to properly forward your business line(s) with Nextiva. So, without further ado, let’s move FORWARD with Nextiva, together.

Call Forwarding: Let’s Get Started!

Route incoming calls to your receptionists so you can receive calls anywhere, at any time. With Call Forwarding, define when incoming calls need to be forwarded to Abby Connect.

Nextiva offers multiple Call Forwarding options to suit however you want us to take calls for your business.

Call Forwarding Always

Call Forwarding Always will forward all your office’s calls to Abby Connect.

Configure Call Forwarding Always:

As an Admin

  • For a User
  • For a Call Group
  • For an Auto Attendant

As a User

  • Via the Nextiva Voice Portal
  • Using Feature Access Codes

Call Forwarding Always for a User as an Administrator:

  • Visit www.nextiva.com, and click Client Login to NextOS.
  • From the NextOS Home Page, select Voice.
  • From the Nextiva Voice Admin Dashboard, hover over Users and select Manage Users.
  • Hover over the desired User and click the corresponding Pencil icon.
  • Scroll down and click to expand the Forwarding section.
  • Click the Call Forward Always option.
  • In the Phone Number field, enter your unique forwarding number. If unsure of your forwarding number, please contact your Customer Success Manager.
  • Click the ON/OFF button for Call Forwarding Always to turn it ON.

Best Practice: Place a test call to make sure all settings are working properly. If one of our Abby receptionists answers, the settings were changed successfully.

Call Forward Always for a Call Group as an Administrator:

  • Visit www.nextiva.com and click Client Login to log in to NextOS.
  • From the NextOS Home Page, select Voice.
  • From the Nextiva Voice Admin Dashboard, hover over Advanced Routing and select Call Groups.
  • Hover over the name of the desired Call Group and click the corresponding Pencil icon.
  • Scroll down and click to expand the Forwarding section.
  • Click the Call Forward Always option.
  • In the Phone Number field, enter your unique forwarding number. If unsure of your forwarding number, please contact your Customer Success Manager.
  • Click the ON/OFF button for Call Forward Always to turn ON.

Best Practice: Place a test call to make sure all settings are working properly. If one of our Abby receptionists answers the line, your settings were changed successfully.

Call Forward Always for an Auto Attendant as an Administrator:

  • Visit www.nextiva.com, and click Client Login to log in to NextOS.
  • From the NextOS home page, select Voice.
  • From the Nextiva Voice Admin Dashboard, hover over Advanced Routing and select Auto Attendant.
  • Hover over the name of the desired Auto Attendant and click the corresponding Pencil icon.
  • Scroll down and click to expand the Forwarding section.
  • Click the Call Forward Always option.
  • In the Phone Number field, enter your unique forwarding number. If unsure of your forwarding number please, contact your Customer Success Manager.
  • Click the ON/OFF button for Call Forward Always to turn it ON.

Best Practice: Place a test call to make sure all settings are working properly. If one of our Abby receptionists answers the line, your settings were changed successfully.

Call Forward Always as a User (Nextiva Voice Portal):

  • Visit www.nextiva.com, and click Client Login to log in to NextOS.
  • From the NextOS Home Page, select Voice.
  • From the Nextiva Voice User Dashboard, click Features in the top-right corner.
  • Scroll down and click to expand the Forwarding section.
  • Click the Call Forwarding Always option.
  • In the Phone Number field, enter your unique forwarding number. If unsure of your forwarding number, please contact your Customer Success Manager.
  • Click the ON/OFF button for Call Forward Always to turn it ON

Best Practice: Place a test call to make sure all settings are working properly. If one of our Abby receptionists answers the line, your settings were changed successfully.

Call Forward Always as a User (Feature Access Codes):

Activate

  • Call Forward Always using Feature Access Codes
  • Pick up the handset of the user’s primary phone and dial *72
  • At the prompt, enter your unique forwarding number followed by the # sign
  • If unsure of your forwarding number, please contact your Customer Success Manager.

Deactivate

  • Call Forward Always, pick up the handset of the User’s primary phone, and dial *73.

Call Forwarding Selective

Call Forward Selective for a User as an Administrator:

  • Visit www.nextiva.com, and click Client Login to log in to NextOS.
  • From the NextOS Home Page, select Voice.
  • From the Nextiva Voice Admin Dashboard, hover over Users at the top of the screen and select Manage Users.
  • Hover over the desired User and click the corresponding Pencil icon.
  • Scroll down and click to expand the Forwarding section, then click the Call Forward Selective option.
  • In the Default Forward Number field, enter your unique forwarding number. If unsure of your forwarding number, please contact your Customer Success Manager.
  • Click Save Criteria.
  • Make sure the ON/OFF button is set to ON. If it is set to OFF, click the button to change the setting to ON.

Call Forward When Busy

Call Forward When Busy for a User as an Administrator:

  • Visit www.nextiva.com, and click Client Login to log in to NextOS.
  • From the NextOS Home Page, select Voice.
  • From the Nextiva Voice Admin Dashboard, hover over Users at the top of the screen and select Manage Users.
  • Hover over the desired User and click the corresponding Pencil icon.
  • Scroll down and click to expand the Forwarding section, then click the Call forward When Busy option.
  • In the Phone Number field, enter your unique forwarding number. If unsure of your forwarding number, please contact your Customer Success Manager.
  • Click Save.
  • Make sure the ON/OFF button is set to ON. If set to OFF, click the button to change the setting to ON.

Call Forward When Busy as a User:

  • Visit www.nextiva.com, and click Client Login to log in to NextOS.
  • From the NextOS Home Page, select Voice.
  • From the Nextiva Voice User Dashboard, select Features at the top-right corner.
  • Click to expand the Forwarding section, then click the Call Forward When Busy option.
  • In the Phone Number field, enter t your unique forwarding number. If unsure of your forwarding number, please contact your Customer Success Manager.
  • Click Save.
  • Make sure the ON/OFF button is set to ON. If it is set to OFF, click the button to change the settings to ON.

Call Forward When Unanswered

Call Forward When Unanswered for a User as an Administrator:

  • Visit www.nextiva.com, and click Client Login to log in to NextOS.
  • From the NextOS Home Page, select Voice.
  • From the Nextiva Voice Admin Dashboard, hover over Users and select Manage Users.
  • Hover over the desired User and click the corresponding Pencil icon.
  • Scroll down and click to expand the Forwarding section, then click the Call Forward When Unanswered option.
  • In the Phone Number field, enter your unique forwarding number. If unsure of your forwarding number, please contact your Customer Success Manager.
  • Select the desired Number of Rings to specify how many times a call will ring before it’s forwarded to your receptionists.
  • Click Save.
  • Make sure the ON/OFF button is set to ON.
  • If set to OFF, click the button to change the setting to ON.

Call Forward Unanswered as a User:

  • Visit www.nextiva.com, and click Client Login to log in to NextOS.
  • From the NextOS Home Page, select Voice.
  • From the Nextiva Voice User Dashboard, select Features at the top-right corner.
  • Click to expand the Forwarding section, then click the Call Forward When Unanswered option.
  • In the Phone Number field, enter the phone number to which incoming calls should be forwarded.
  • Select the desired Number of Rings to specify how many times a call will ring before it is forwarded to the phone number designated in the Phone Number field.
  • Click Save.
  • Make sure the ON/OFF button is set to ON.
  • If set to OFF, click the button to change the setting to ON.

Call Forward When Unreachable

Call Forward When Unreachable for a User as an Administrator:

  • Visit www.nextiva.com, and click Client Login to log in to NextOS.
  • From the NextOS Home Page, select Voice.
  • From the Nextiva Voice Admin Dashboard, hover over Users at the top of the screen, then select Manage Users.
  • Hover over the desired User and click the corresponding Pencil icon.
  • Scroll down and click to expand the Forwarding section, then click the Call Forward When Unreachable option.
  • In the Phone Number field, enter your unique forwarding number. If unsure of your forwarding number, please contact your Customer Success Manager.
  • Click Save.
  • Make sure the ON/OFF button is set to ON.
  • If set to OFF, click the button to change the setting to ON.

Call Forward When Unreachable as a User:

  • Visit www.nextiva.com, and click Client Login to log in to NextOS.
  • From the NextOS Home Page, select Voice.
  • From the Nextiva Voice User Dashboard, select Features at the top-right corner.
  • Click to expand the Forwarding section, then click the Call Forward When Unreachable option.
  • In the Phone Number field, enter your unique forwarding number. If unsure of your forwarding number, please contact your Customer Success Manager.
  • Click Save.
  • Make sure the ON/OFF button is set to ON.
  • If set to OFF, click the button to change the setting to ON.

 

 

Information Source: https://www.nextiva.com/support/articles/getting-started-with-call-forwarding.html

Written by

AbbyConnect

AbbyConnect