Telus Call Forwarding Instructions Abby Connect
Telus Call Forwarding Instructions Abby Connect

Telus Call Forwarding Instructions

Telus’ business phone systems deliver affordable, cloud-based voice, video, messaging, and contact center solutions. And, your team at Abby Connect has worked with Telus for over fifteen years. We know that Telus phone systems work well with our call handling options and we can easily assist your call forwarding instructions if needed.

In this article, we’d like to take you through the steps you’ll need to take in order to properly forward your business line(s) with Telus. So, without further ado, let’s move FORWARD with Telus, together.

Note: To forward with Telus, you’ll need your unique forwarding number. If unsure of your forwarding number, look for your Trial Activation Email or contact your Abby Connect CSM.

Telus Call Forwarding: Let’s Get Started!

Call Forward Unconditional:

Incoming calls are immediately forwarded to Abby Connect.

  • Dial *21*, followed by your forwarding number, followed by #.
  • A message will indicate that the Call Forward Unconditional is activated.

Deactivate Call Forward Unconditional:

  • Dial #21#.
  • A message will indicate that the Call Forward Unconditional is deactivated.

Call Forward Busy:

Incoming calls are forwarded to Abby Connect only if your phone is busy.

  • Dial *67*, followed by your forwarding number, followed by #.
  • A message will indicate that the Call Forward Busy is activated.

Deactivate Call Forward Busy:

  • Dial #67#.
  • A message will indicate that the Call Forward Busy is deactivated.

Call Forward Not Reachable:

Incoming calls are forwarded to Abby Connect when your phone is off or not receiving a signal.

  • Dial *62*, followed by your forwarding number, followed by #.
  • A message will indicate that the Call Forward Not Reachable is activated.

Deactivate Call Forward Not Reachable:

  • Dial #62#.
  • A message will indicate that the Call Forward Not Reachable is deactivated.

Call Forward No Reply:

Incoming calls are forwarded to Abby Connect only if the call is not answered.

  • Dial *61*, followed by your forwarding number, followed by #.
  • A message will indicate that the Call Forward No Reply is activated.

Deactivate Call Forward No Reply:

  • Dial #61#.
  • A message will indicate that the Call Forward No Reply is deactivated.

Call Forward Variable:

Incoming calls are forwarded to Abby Connect after 10, 20, or 30 seconds.

  • Dial *004*, followed by your forwarding number, followed by *, and the number of seconds (10, 20, and 30 are the options).
  • A message will indicate that the Call Forward Variable is activated.

Deactivate Call Forward Variable:

  • Dial #004#.
  • A message will indicate that the Call Forward Variable is deactivated.

Updated: May 12, 2021

Information Sources: Link

Is this information out of date?  If you notice something wrong here, please let us know!

Written by

Conner Glisson

Conner Glisson

Conner considers himself extremely lucky that he not only found a stable workplace just before the pandemic but a workplace with an excellent culture and amazing staff. He has worked hard to improve productivity across the board for Abby's most important departments including the Receptionist and Customer Success Management departments. Outside of work, he enjoys all types of movies, TV shows, video games and music, and has a passion for voice acting and journalism, in which he has a degree.

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