Telus’ business phone systems deliver affordable, cloud-based voice, video, messaging, and contact center solutions. And, your team at Abby Connect has worked with Telus for over fifteen years. We know that Telus phone systems work well with our call handling options and we can easily assist your call forwarding instructions if needed.
In this article, we’d like to take you through the steps you’ll need to take in order to properly forward your business line(s) with Telus. So, without further ado, let’s move FORWARD with Telus, together.
Call Forwarding: Let’s Get Started!
Call Forward Unconditional:
Incoming calls are immediately forwarded to Abby Connect.
- Dial *21*, followed by your unique forwarding number, followed by #. If unsure of your forwarding number, please contact your Customer Success Manager.
- A message indicates that Call Forward Unconditional is activated.
Deactivate Call Forward Unconditional:
- Dial #21#.
- A message indicates that Call Forward Unconditional is deactivated.
Call Forward Busy:
Incoming calls are forwarded to Abby Connect only if your phone is busy.
- Dial *67*, followed by your unique forwarding number, followed by #. If unsure of your forwarding number, please contact your Customer Success Manager.
- A message indicates that Call Forward Busy is activated.
Deactivate Call Forward Busy:
- Dial #67#.
- A message indicates that Call Forward Busy is deactivated.
Call Forward Not Reachable:
Incoming calls are forwarded to Abby Connect when your phone is off or not receiving a signal.
- Dial *62*, followed by your unique forwarding number, followed by #. If unsure of your forwarding number, please contact your Customer Success Manager.
- A message indicates that Call Forward Not Reachable is activated.
Deactivate Call Forward Not Reachable:
- Dial #62#.
- A message indicates that Call Forward Not Reachable is deactivated.
Call Forward No Reply:
Incoming calls are forwarded to Abby Connect only if the call is not answered.
- Dial *61*, followed by your unique forwarding number, followed by #. If unsure of your forwarding number, please contact your Customer Success Manager.
- A message indicates that Call Forward No Reply is activated.
Deactivate Call Forward No Reply:
- Dial #61#.
- A message indicates that Call Forward No Reply is deactivated.
Call Forward Variable:
Incoming calls are forwarded to Abby Connect after 10, 20, or 30 seconds.
- Dial *004*, followed by your unique forwarding number, followed by #. If unsure of your forwarding number, please contact your Customer Success Manager. Followed by *and the number of seconds (10, 20, and 30 are the options).
- A message indicates that Call Forward Variable is activated.
Deactivate Call Forward Variable:
- Dial #004#.
- A message indicates that Call Forward Variable is deactivated.
Information Source: https://www.telus.com/en/bc/support/article/call-forward-mobile#call_forward
