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Revolutionizing the Customer Experience for Technology Companies

We make call answering human. No one wants to talk to a robot.
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The Leader in Virtual Receptionist Features

No matter where you go you will not find a virtual receptionist service that offers this many features. Our focus is to provide the best possible customer experience, we are always updating existing features and delivering new features!
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Dedicated Receptionist Team

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Custom Answering Hours

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Specialized Call Handling

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White Glove Onboarding Process

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Appointment Scheduling

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Call Announcement & Transfer

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Bilingual Receptionists

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Voicemail Solutions

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Custom Transfer Tunes

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Answer Business FAQs

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Receptionists Powered by AI Technology

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Caller Insights Through Portal & App

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Call & Text with AbbyGO App

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Call Blocking

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Seamless Integrations

4.8 Stars
#1
Small Businesses Happily Served
6200 +

ABBY'S SERVICE

Abby’s Service, Three Ways

One service, set up your way. Start with Human Receptionist Service, AI, or both together, and change the mix anytime.

Human + AI

Each call is handled by a human or AI based on the call type or your instructions, so every caller reaches the right kind of help.

Human or AI, by Call Type or Your Rules

Seamless Handoff on the Same Call

Stretch Your Plan Further With AI

Learn more about Human + AI
A smiling woman wearing a headset works as a virtual receptionist. Graphics of a microphone and headset surround her. A profile box reads: Georgia Crona, Virtual Receptionist with over 25 years of experience.

Human Receptionist

Live, professional receptionists, backed by 20 years of answering experience.

US-Based, In-House, Dedicated Receptionist Team

Custom Answering Hours Including 24/7 Answering

Caller insights with portal and app

Learn more about the Human Receptionist
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AI Receptionist

24/7 AI receptionist delivering conversational, personalized caller experiences.

Natural, Human-like Conversations

Self-Serve Controls & Ongoing Support

Always Improving With Human Quality Assurance

Learn more about the AI Receptionist

Saving Business Owners Time & Money

Our answering service for small business comes loaded with services, so that you can focus on building your customer base and growing your small business. No more wasting time to focus on mundane and day-to-day office tasks. With the money and time you save, you can deploy your resources to things that matter the most, like making more money for your business. Opt for our phone answering service for small businesses and notice how quickly your business becomes agile and efficient.
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A blue diagonal line transitions from a series of small dots on the left to a solid thick line on the right, symbolizing how a virtual receptionist streamlines communication, all set against a white background.
A laptop displays various analytics dashboards with charts, graphs, and lists. Colorful icons of a graph and clipboard float nearby, showcasing Abby Intelligence against a soft gradient background.
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Services Tailored to Your Business

Every small business operates in a different context, and our solutions are always tailor-made and customized to each business’ needs. Right from the frequency and timings of the calls received, we can customize the style and content of the calls.
Service callers in Both Spanish and English

Trained on Your Service Offerings

Obtain Accurate Information on the First Call, Not the Return Call

24/7 Live Answering Service Solution

Being available is important for improving your business’ customer experience, especially in the fast-paced, competitive world we live in. We want to ensure that you never miss a call again, which is why we offer custom answering hours. From standard business hours to 24/7/365, our virtual receptionists are answering your calls when you need them.
A smartphone displays the Abby Intelligence call management app with activity charts, recent call info, voice message waveforms, and app icons. A user profile photo and various blue and purple UI elements appear on a gradient background.
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Trust Your Calls to Receptionists That Care

Represent your business right with the most expertly trained and professional receptionists; let Abby take the call to ensure the best service possible.

All Receptionists Attend Weekly 1-on-1 Meetings

Success Managers & Receptionist

Development Leaders Ensure Top Quality

Our Focus is Non-Stop Customer Care

PRICING

STARTER

BEST FOR

Small offices catching overflow or after-hours calls

$165

per month

50 Abby Minutes

Start Free Trial

Double your Abby minutes when you choose AI

essential

BEST FOR

A solid baseline for most small businesses

$329

per month

100 Abby Minutes

Start Free Trial

Double your Abby minutes when you choose AI

PROFESSIONAL

BEST FOR

Growing teams that need full-time coverage

$599

per month

200 Abby Minutes

Start Free Trial

Double your Abby minutes when you choose AI

Most Popular

Growth

BEST FOR

High-volume coverage with support and bulk savings

$1,380

per month

500 Abby Minutes

Start Free Trial

Double your Abby minutes when you choose AI

ENTERPRISE

Need more than the Growth Plan?
We build custom plans fit for your business needs.

BEST FOR

Higher call volumes and tailored workflows beyond Growth

Contact Us

Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.

No Setup Fee

•

Free Trial On Every Plan

•

24/7 Coverage

•

Human Quality Assurance

•

20+ Year Reputation

•

1,000+ Integrations

•

US-Based

•

Month-To-Month

•

No Setup Fee

•

Free Trial On Every Plan

•

24/7 Coverage

•

Human Quality Assurance

•

20+ Year Reputation

•

1,000+ Integrations

•

US-Based

•

Month-To-Month

•

THE HUMAN + AI ADVANTAGE

How Abby Minutes Work

Usage on every plan is measured in Abby Minutes, which cover both Human and AI answering. Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.

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Human Answering

1 Abby Minute = 1 minute

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AI Answering

1 Abby Minute = 2 minutes

goes 2× further

Human + AI Answering

ON THE SAME CALL

The AI portion bills at the AI rate, the human portion at the human rate.

Example of Abby Minutes: Professional Plan

Abby minutes cover both Human and AI answering. The more you use AI, the further your plan will stretch.

ALL HUMAN

200

minutes answered

200 Human Minutes

A MIX OF BOTH

300

minutes answered

100 Human Minutes + 200 AI Minutes

ALL AI

400

minutes answered

400 AI Minutes

TESTIMONIALS

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“We instantly were able to grow our revenue because we were able to serve more customers.“

Green Hill Fence Company

“Unlike other answering services, I never get questions, comments or complaints from clients about who’s answering the phones for us.”

Annie A

Co-owner, A/V Installation Company

“I wouldn’t go with anybody else. They always have a great attitude no matter what time of day and having them helps me stay organized.“

Carlos E

Roofing Company Owner

TOP 5
#1

Meet Your Highly Trained Receptionist Teams

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Melissa

Answering Expert | 4 years

A Las Vegas girl, who once lived in Sweden, Melissa loves the work environment at Abby Connect and is a social butterfly.

  • Fluent in Both Spanish and English
  • Enjoys Working with Lawyers
  • Loves Karaoke, Traveling, and Hidden Coffee Shops
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Jazmin

Receptionist | 3 years

Our resident artist, Jazmin, is a friendly and fun receptionist who loves working for Abby Connect because of our amazing management team.

  • Fluent in Both Spanish & English
  • Loves Drawing, Painting, Dancing & Cooking
  • Creates Online Video Make-up Tutorials
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David

Receptionist | 1 year

Our favorite New Yorker, this Brooklyn-born receptionist is good-humored, thoughtful, and smart as a whip.

  • Loves Making Funny Videos
  • His Favorite Movie is Home Alone
  • Survived the Cyclone Roller Coaster on Coney Island
A smiling woman with glasses and a headset, wearing a dark top, is shown against a bright blue circular background.

Mariah

Talent Acquisition Specialist | 3 years

Our Talent Acquisition Specialist and singer, Mariah, loves the Abby Culture and helping grow our team.

  • Born and Raised In Las Vegas
  • Was In Choir For 8 Years
  • Favorite Superhero: Her Mom

FAQS

What are your hours?
Abby Connect is available whenever you need us. Every plan includes custom answering hours, including a full 24/7/365 option, with no weekend upcharge.
Receive your messages where you want them. We can email them, send them as a text message (SMS) to your phone, and even send them as a pop-up notification to the AbbyGO mobile app. We can also send them to multiple contacts in your company if you so choose.
We have revamped our call recording capabilities! Everyone now has the option to add call recordings to their account. This feature does require (by law) a quick message to callers that the call will be recorded. To activate call recording, reach out to your client success manager or email [email protected].
That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Psst, we can also transcribe your voicemails and send them directly to your inbox. Regardless of the method, we’re here to be customized to your business needs. There are a lot of different options – just ask!

Yes, with the AbbyGO Mobile App, you will be able to manage your business calls and update your receptionist team as to your availability and call routing on-the-go. Our app also lets you call and text from your business phone, check your minute usage, and update your payment methods. For all other settings, our online Account Portal can be accessed from any computer or mobile device to review more details from your account including call logs, call recordings, messages logs, contacts, invoices, and more.

Abby Connect can send messages about your calls and caller information via email, text message, and AbbyGO mobile app. We customize your intake process and make sure we collect everything you need. We send that information straight into your CRM with a native integration, set up for you during onboarding at no charge. Review our Integrations and speak to your contact at Abby Connect for more information.

Never! All of our virtual receptionists operate out of the USA, with 99.9% based at our company headquarters in Las Vegas, Nevada.

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Start Capturing Every Opportunity

Get started today with your dedicated Onboarding Specialist and Solutions Engineer.

GET STARTED
Speak To An Expert
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