Empower Your Business with a Smarter Call Answering Solution
Let Abby handle your calls so you can focus on serving your clients.
Finally, an answering service tailored to business service providers in the B2B industry. Focus on delivering exceptional results for your clients and growing your business. Our expert receptionists manage inquiries, schedule appointments, and screen calls, freeing you up to concentrate on delivering exceptional service.
Never Miss a Business Opportunity
Because every missed call could be an opportunity lost.
In business services like IT support, marketing, and consulting, every interaction counts. With Abby, you’ll have a dedicated receptionist team that understands your professional world.
We handle inquiries, schedule appointments, and ensure every communication reflects your brand’s excellence, so you can focus on delivering exceptional services. Capture every opportunity, boost revenue, and keep your clients happy. See how one service works three ways below.
ABBY'S SERVICE
Abby’s Service, Three Ways
One service, set up your way. Start with Human Receptionist Service, AI, or both together, and change the mix anytime.
Human + AI
Each call is handled by a human or AI based on the call type or your instructions, so every caller reaches the right kind of help.
Human or AI, by Call Type or Your Rules
Seamless Handoff on the Same Call
Stretch Your Plan Further With AI
Human Receptionist
Live, professional receptionists, backed by 20 years of answering experience.
US-Based, In-House, Dedicated Receptionist Team
Custom Answering Hours Including 24/7 Answering
Caller insights with portal and app
AI Receptionist
24/7 AI receptionist delivering conversational, personalized caller experiences.
Natural, Human-like Conversations
Self-Serve Controls & Ongoing Support
Always Improving With Human Quality Assurance
PRICING
STARTER
BEST FOR
Small offices catching overflow or after-hours calls
essential
BEST FOR
A solid baseline for most small businesses
PROFESSIONAL
BEST FOR
Growing teams that need full-time coverage
Most Popular
Growth
BEST FOR
High-volume coverage with support and bulk savings
ENTERPRISE
Need more than the Growth Plan?
We build custom plans fit for your business needs.
BEST FOR
Higher call volumes and tailored workflows beyond Growth
Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
No Setup Fee
•
Free Trial On Every Plan
•
24/7 Coverage
•
Human Quality Assurance
•
20+ Year Reputation
•
1,000+ Integrations
•
US-Based
•
Month-To-Month
•
No Setup Fee
•
Free Trial On Every Plan
•
24/7 Coverage
•
Human Quality Assurance
•
20+ Year Reputation
•
1,000+ Integrations
•
US-Based
•
Month-To-Month
•
THE HUMAN + AI ADVANTAGE
How Abby Minutes Work
Usage on every plan is measured in Abby Minutes, which cover both Human and AI answering. Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
Human Answering
1 Abby Minute = 1 minute
AI Answering
1 Abby Minute = 2 minutes
goes 2× further
Human + AI Answering
ON THE SAME CALL
The AI portion bills at the AI rate, the human portion at the human rate.
Example of Abby Minutes: Professional Plan
Abby minutes cover both Human and AI answering. The more you use AI, the further your plan will stretch.
ALL HUMAN
200
minutes answered
200 Human Minutes
A MIX OF BOTH
300
minutes answered
100 Human Minutes + 200 AI Minutes
ALL AI
400
minutes answered
400 AI Minutes
U.S.-Based Answering Service
for Business Service Providers
Unlike many services that outsource support overseas, Abby’s receptionists are based right here in the U.S. This means your customers speak with native English speakers who understand the unique demands of providing services to businesses.
Our team is well-versed in business service terminology and the B2B industry, market expectations, and the high standards of customer service your field requires. With Abby, every call is handled by professionals who reflect the quality and reliability of your brand, building trust and nurturing lasting client relationships.
Suite of Customizable Solutions for Business Service Professionals
At Abby, you have choices when it comes to your customer service needs.
Abby offers a comprehensive suite of solutions for business service providers: Live Human Receptionist service and AI Receptionist.
Live Human Receptionist
Our U.S.-based Live Human Receptionist service brings industry expertise and personalized service to every call. Whether you offer marketing services, business consulting, or IT services, call handling is customized to your service offerings.
AI Receptionist
Abby’s AI Receptionist is a cost-effective, streamlined call handling experience that eliminates hold times and missed calls. This service offers business service providers an efficient, round-the-clock solution to their call handling needs.
Use human answering, AI, or a mix of both to maximize your customer communications across platforms.
ABBY INTEGRATIONS
Abby Integrations for Business Service Providers
For 20 years, Abby has been streamlining communications for business service providers by centralizing calls and messages. Our seamless integrations connect your customer interactions with the tools you use every day, whether it’s scheduling software or CRM platforms, boosting efficiency and saving you time and energy.
Take a look at some of our top integrations:
Never Miss a Partnership Opportunity
Don’t let missed calls cost you valuable partnerships. For companies offering professional services to businesses, every call is a chance to secure a new client or project. With Abby’s dedicated receptionist team, every inquiry is handled with precision and appointments are booked automatically. Capture every lead, drive growth, and keep your business clients engaged. Get started with Abby today!
Abby has served over 6,200 businesses, including many in the B2B industry, and has a 95%+ client satisfaction rating.
Did you know…?
of clients choose to hire a company based on its initial responsiveness.
of professionals report frequent interruptions from clients.
of consumers expect immediate responses to service inquiries.
To fully refocus following an interruption, it takes about
minutes
Business owners are interrupted on average every
minutes
TESTIMONIALS
Give Your Business an Edge with Abby Call Data
Streamline communications and grow your business with ease.
Abby’s powerful caller intelligence gives your company a competitive edge. Our intuitive portal and app display real-time call data:
Caller activity logs
Call recordings and transcripts
AI-generated call summaries
Call tags help highlight priorities
Customer sentiment scores
Visualize caller trends with activities chart
Forecast growth with usage stats
With Abby, you can maximize ROI and make smarter business decisions that drive your company’s success.
Dedicated Call Handling Experts
for Business Service Providers
Abby’s receptionists deliver a level of service that goes beyond traditional in-house support. We understand the unique demands of business service providers (after all, we are one!) and are available 24/7 to ensure every call is answered with professionalism and warmth.
Our experts efficiently screen leads, schedule appointments, and handle inquiries, freeing you to focus on delivering top-notch service and driving growth. Whether you’re delivering marketing strategies, designing business websites, or providing consulting services, Abby covers your calls so you can focus on your deliverables.
With Abby, you can reduce administrative burdens, lower overhead, and maximize client engagement, making us the smart choice for modern business service providers.
FAQS
Does Abby answer calls for companies that provide business services?
Yes, Abby has served as a call answering service for business service providers for 20 years. We have a dedicated receptionist team that understands the nuances of business service providers and have extensive experience handling these calls. Whether you offer IT solutions, marketing or website services, or you run a consultancy business, your call handling can be customized to your unique business.
Do you offer integrations that tie into software we use in the B2B industry?
Yes. Abby connects your client communications natively with platforms you use daily, such as Slack, Docusign, Google Drive, and HubSpot. Every integration is built and managed for you. When all your client data is all in one place, this increases efficiency and saves you time.
How does Abby handle scheduling/appointment booking?
Scheduling and booking appointments are vital to the business service industry. Abby can handle scheduling and appointment booking on your behalf: human receptionists book through Calendly, and the AI Receptionist books directly into hundreds of scheduling platforms.
How much does Abby’s answering service cost?
Abby understands that business service companies come in all shapes and sizes with unique needs and markets. We offer transparent, flexible pricing plans and add-on service features so you can fully customize your service to meet your business needs.
Further reading on answering services for professional services
Never Miss a Partnership Opportunity
Don’t let missed calls cost you valuable partnerships. For companies offering professional services to businesses, every call is a chance to secure a new client or project. With Abby’s dedicated receptionist team, every inquiry is handled with precision and appointments are booked automatically. Capture every lead, drive growth, and keep your business clients engaged. Get started with Abby today!