Answering Service for Dental Offices
Let Abby handle your calls so you can focus on patient care.
Finally, an answering service designed for dental practices. Whether you’re managing routine checkups or complex procedures, Abby ensures your phones are covered: before, during, and after office hours. Our virtual dental receptionists greet patients professionally, schedule appointments, and screen calls, helping your team stay focused on delivering exceptional care.
Never Miss a New Patient Again
Dental practices are busy places. Between cleanings, procedures, and consultations, it’s easy to miss a call. But every unanswered call could mean a missed opportunity to welcome a new patient or support an existing one.
With Abby, you get a dedicated receptionist team that understands the rhythm of your practice. Our receptionists answer calls, schedule appointments, and deliver a patient experience that reflects the professionalism of your office.
Stay focused on your patients while we manage your front lines. See how one service works three ways below.
DENTAL ANSWERING
What Is a Dental Answering Service?
A dental answering service answers your practice’s phone when your front desk can’t: during procedures, over lunch, after hours, or all day. Trained receptionists or an AI Receptionist greet patients in your practice’s name, book and confirm appointments, capture new-patient details, follow your emergency protocol and deliver messages to your team within seconds.
Abby Connect has answered calls for small businesses, including dental offices, for more than 20 years: general dentists, orthodontists, pediatric dentists and oral surgeons. Every plan includes U.S.-based human receptionists, HIPAA-compliant call handling, bilingual English/Spanish answering and an AI Receptionist you can switch on for any share of your calls.
THE ADVANTAGES
Five Advantages of a Dental Answering Service
Never miss a new patient
Callers shopping for a dentist rarely leave a voicemail; they call the next practice on the list. An answered phone is the difference between a new patient and a lost one, at every hour your office is busy or closed.
Fewer no-shows
Outbound confirmation and follow-up calls are available on any plan, so booked appointments actually happen and reopened slots get filled.
A calmer front desk
Your in-office patients get your team’s full attention while Abby takes the phones. Your front desk chooses when to forward: on busy, on no answer, over lunch, or all day.
After-hours and emergency coverage
Dental emergencies don’t wait for opening hours. Abby follows your escalation protocol, reaching the dentist on call for the calls that can’t wait and booking the rest into tomorrow’s schedule, 24/7 with no upcharge.
A fraction of the cost of another hire
You pay for answered minutes, not a salary, benefits and a second front-desk chair. One minute with a human receptionist uses one Abby Minute; one minute with the AI Receptionist uses half, so AI-heavy call handling makes the same plan go twice as far.
HUMAN, AI, OR BOTH
Virtual Dental Receptionists: Human, AI, or Both
A virtual dental receptionist is a trained receptionist who answers your practice’s calls remotely, in your practice’s name, exactly as an in-house front desk would: greeting patients, scheduling and confirming appointments, running new-patient intake and answering common questions.
At Abby you choose how each call is answered: U.S.-based human receptionists, our AI Receptionist, or both on one plan, switchable at any time. Human receptionists book through Calendly; the AI Receptionist books directly into hundreds of scheduling platforms, 24/7. Plans start at $165 a month for 50 Abby Minutes and scale to 500, with Enterprise plans on request. Every plan is month-to-month with a free trial and no setup fee, and 24/7 coverage carries no after-hours or weekend upcharge.
ABBY'S SERVICE
Abby’s Service, Three Ways
One service, set up your way. Start with Human Receptionist Service, AI, or both together, and change the mix anytime.
Human + AI
Each call is handled by a human or AI based on the call type or your instructions, so every caller reaches the right kind of help.
Human or AI, by Call Type or Your Rules
Seamless Handoff on the Same Call
Stretch Your Plan Further With AI
Human Receptionist
Live, professional receptionists, backed by 20 years of answering experience.
US-Based, In-House, Dedicated Receptionist Team
Custom Answering Hours Including 24/7 Answering
Caller insights with portal and app
AI Receptionist
24/7 AI receptionist delivering conversational, personalized caller experiences.
Natural, Human-like Conversations
Self-Serve Controls & Ongoing Support
Always Improving With Human Quality Assurance
Client Success Stories
Doubled Patient Retention with Abby
“Without Abby Connect, we would be losing these people to other dental offices.”
PRICING
STARTER
BEST FOR
Small offices catching overflow or after-hours calls
essential
BEST FOR
A solid baseline for most small businesses
PROFESSIONAL
BEST FOR
Growing teams that need full-time coverage
Most Popular
Growth
BEST FOR
High-volume coverage with support and bulk savings
ENTERPRISE
Need more than the Growth Plan?
We build custom plans fit for your business needs.
BEST FOR
Higher call volumes and tailored workflows beyond Growth
Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
No Setup Fee
•
Free Trial On Every Plan
•
24/7 Coverage
•
Human Quality Assurance
•
20+ Year Reputation
•
1,000+ Integrations
•
US-Based
•
Month-To-Month
•
No Setup Fee
•
Free Trial On Every Plan
•
24/7 Coverage
•
Human Quality Assurance
•
20+ Year Reputation
•
1,000+ Integrations
•
US-Based
•
Month-To-Month
•
THE HUMAN + AI ADVANTAGE
How Abby Minutes Work
Usage on every plan is measured in Abby Minutes, which cover both Human and AI answering. Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
Human Answering
1 Abby Minute = 1 minute
AI Answering
1 Abby Minute = 2 minutes
goes 2× further
Human + AI Answering
ON THE SAME CALL
The AI portion bills at the AI rate, the human portion at the human rate.
Example of Abby Minutes: Professional Plan
Abby minutes cover both Human and AI answering. The more you use AI, the further your plan will stretch.
ALL HUMAN
200
minutes answered
200 Human Minutes
A MIX OF BOTH
300
minutes answered
100 Human Minutes + 200 AI Minutes
ALL AI
400
minutes answered
400 AI Minutes
U.S.-Based Answering Service
for Dentists & Dental Office Teams
Unlike many services that outsource call support overseas, Abby’s receptionists are all based in the U.S., right here at our headquarters in Las Vegas, Nevada. That means your patients speak with native English speakers who understand the expectations and sensitivity of dental care communications.
Our team is trained in dental terminology, patient etiquette, and HIPAA-compliant handling of sensitive information. Whether you’re a solo dentist, orthodontist, or part of a multi-provider dental group, Abby delivers professional, friendly call support that reflects the quality of your care, building patient trust from the very first call.
Suite of Customizable Solutions for Dental Practices
Live Human Receptionist
AI Receptionist
ABBY INTEGRATIONS
Abby Integrations for Dental Offices
For over two decades, Abby has helped dental offices streamline communications by centralizing calls, messages, and scheduling. Whether you run a general practice, orthodontics clinic, or a multi-provider dental group, our seamless integrations connect your patient interactions with the platforms you already use, so you can run a more efficient, organized, and responsive practice.
From appointment scheduling and patient onboarding to CRM and EHR syncs, Abby makes it easy to reduce administrative work while enhancing the patient experience.
Never Miss a Patient Again
Don’t let unanswered calls turn into missed appointments.
For dentists and dental office staff, every call is a potential new patient or a returning one that needs care. Abby ensures no call goes unanswered. Our dedicated receptionist team handles every inquiry with professionalism, books appointments seamlessly, and ensures patients feel cared for from the very first ring.
Capture more new patients, reduce no-shows, and grow your practice. Get started with Abby today!
Abby has served over 6,200 businesses, including dental practices like yours, with a 95%+ client satisfaction rating.
Did you know…?
Each missed or poorly handled phone call can cost a dental practice an average of $500, potentially leading to annual losses of
TESTIMONIALS
Give Your Dental Practice an Edge with Abby Call Data
Streamline patient communications and grow your practice with ease.
Abby’s smart caller intelligence tools empower dental practices to manage patient communication with greater efficiency and insight. Whether you’re a solo dentist or managing a multi-provider clinic, our intuitive AbbyGO app and web portal keep you in control, so you can focus on patient care, not phone tags.
Track and improve patient communication with:
Dedicated Call Handling Experts
for Dentists & Dental Office Teams
Dental emergencies and appointment requests don’t always come during business hours. Abby’s receptionists are available after hours, on weekends, and even holidays, ensuring that your dental practice never misses a critical patient call.
We understand the demands of managing a busy dental schedule, from hygiene check-ups to urgent oral procedures. Our trained virtual receptionists answer calls with empathy and professionalism, schedule appointments, and manage patient inquiries with precision.
With Abby, your front desk is always supported. Reduce administrative burden, lower staff stress, and enhance the patient experience, all without the need to hire more in-house staff. We’re the smart, scalable solution for modern dental practices looking to improve communication and care continuity.
FAQS
Does Abby answer calls for dental offices?
Is Abby’s service HIPAA compliant?
How does Abby handle scheduling and appointment booking?
Can Abby integrate with my practice management software?
Yes. Abby integrates natively with the scheduling and patient systems your front desk relies on, like QuickBooks and Google Calendar, and we build new integrations for your practice during onboarding, free. All patient communications stay connected.
How much does Abby’s dental answering service cost?
Plans start at $165 a month for 50 Abby Minutes and scale to 500 Abby Minutes, with Enterprise plans on request. A minute with a human receptionist uses one Abby Minute; a minute with the AI Receptionist uses half. Every plan is month-to-month with a free trial and no setup fee. See the full pricing page.
Can Abby handle after-hours dental emergencies?
Yes. You set the emergency protocol and Abby follows it: urgent calls are escalated to the dentist on call, and everything else is scheduled or messaged for the morning. Coverage is 24/7/365 with no after-hours or weekend upcharge.
Can Abby help reduce no-shows?
Yes. Outbound appointment confirmations and follow-up calls are available on any plan, and messages, recordings and AI call summaries land in the AbbyGO app so your front desk sees every interaction.
Can I use human receptionists and the AI Receptionist together?
Yes. Abby is one subscription used three ways: just human receptionists, just the AI Receptionist, or a mix you can change at any time. A minute with the AI Receptionist uses half an Abby Minute, so routing routine calls to the AI stretches the same plan further. See pricing.
Do you answer dental office calls in Spanish?
Yes. Bilingual English/Spanish answering is included on every plan, for both human receptionists and the AI Receptionist, at no extra cost.
Never Miss a New Patient Again
Don’t let missed calls turn into missed appointments. For dental practices, every phone call is a potential patient, and a vital opportunity to grow your business. With Abby’s dedicated receptionist team, every inquiry is answered with warmth and professionalism. We schedule appointments, manage patient questions, and ensure no call slips through the cracks.
Attract more new patients, retain loyal ones, and elevate your patient experience. Get started with Abby today.