Answering Service for Home Service Professionals
Let Abby handle your calls so you can do your best work.
Finally, an answering service designed for home service professionals. Focus on providing top-quality work and growing your business while Abby covers your calls. Our receptionists handle inquiries, book appointments, and screen leads, saving you time to deliver exceptional service.
Never Lose Out on a Job Opportunity
Because every missed call could be a job lost.
Contractors, plumbers, roofers and other home service professionals are constantly juggling multiple projects. But that doesn’t mean you can neglect the phones. Every call matters.
With Abby, you gain a dedicated receptionist team that understands your fast-paced world. Your receptionists cover the phones while you concentrate on providing craftsmanship and excellent service.
Abby handles inquiries, books appointments, and ensures every communication with your customers reflects your professionalism. Capture every opportunity, boost revenue, and keep your customers happy. See how one service works three ways below.
ABBY'S SERVICE
Abby’s Service, Three Ways
One service, set up your way. Start with Human Receptionist Service, AI, or both together, and change the mix anytime.
Human + AI
Each call is handled by a human or AI based on the call type or your instructions, so every caller reaches the right kind of help.
Human or AI, by Call Type or Your Rules
Seamless Handoff on the Same Call
Stretch Your Plan Further With AI
Human Receptionist
Live, professional receptionists, backed by 20 years of answering experience.
US-Based, In-House, Dedicated Receptionist Team
Custom Answering Hours Including 24/7 Answering
Caller insights with portal and app
AI Receptionist
24/7 AI receptionist delivering conversational, personalized caller experiences.
Natural, Human-like Conversations
Self-Serve Controls & Ongoing Support
Always Improving With Human Quality Assurance
Client Success Stories
Doubled Revenue Since Using Abby
“We instantly were able to grow our revenue because we were able to serve more customers.”
Green Hill Fence Company is an outdoor service provider specializing in high-end landscaping installation in upstate South Carolina. As an expanding business, they realized they needed Abby’s help to support customer calls.
PRICING
STARTER
BEST FOR
Small offices catching overflow or after-hours calls
essential
BEST FOR
A solid baseline for most small businesses
PROFESSIONAL
BEST FOR
Growing teams that need full-time coverage
Most Popular
Growth
BEST FOR
High-volume coverage with support and bulk savings
ENTERPRISE
Need more than the Growth Plan?
We build custom plans fit for your business needs.
BEST FOR
Higher call volumes and tailored workflows beyond Growth
Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
No Setup Fee
•
Free Trial On Every Plan
•
24/7 Coverage
•
Human Quality Assurance
•
20+ Year Reputation
•
1,000+ Integrations
•
US-Based
•
Month-To-Month
•
No Setup Fee
•
Free Trial On Every Plan
•
24/7 Coverage
•
Human Quality Assurance
•
20+ Year Reputation
•
1,000+ Integrations
•
US-Based
•
Month-To-Month
•
THE HUMAN + AI ADVANTAGE
How Abby Minutes Work
Usage on every plan is measured in Abby Minutes, which cover both Human and AI answering. Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
Human Answering
1 Abby Minute = 1 minute
AI Answering
1 Abby Minute = 2 minutes
goes 2× further
Human + AI Answering
ON THE SAME CALL
The AI portion bills at the AI rate, the human portion at the human rate.
Example of Abby Minutes: Professional Plan
Abby minutes cover both Human and AI answering. The more you use AI, the further your plan will stretch.
ALL HUMAN
200
minutes answered
200 Human Minutes
A MIX OF BOTH
300
minutes answered
100 Human Minutes + 200 AI Minutes
ALL AI
400
minutes answered
400 AI Minutes
U.S.-Based Answering Service
for Contractors & Home Service Professionals
Unlike many services that outsource support overseas, Abby’s receptionists are based right here in the U.S. This means your customers speak with native English speakers who truly understand the home services industry. Whether you’re an electrician, contractor, or woodworker, we take your calls while you get things done.
Our team is well-versed in home service terminology, expectations, local insights, and the high customer service standards your industry demands. With Abby, every call is handled by professionals who reflect the quality and reliability of your brand, building trust and fostering lasting customer relationships.
Suite of Customizable Solutions for Home Service Professionals
At Abby, you have choices when it comes to your customer service needs.
Abby offers a comprehensive suite of solutions for contractors and home service professionals: Live Human Receptionist service and AI Receptionist.
Live Human Receptionist
Our U.S.-based Live Human Receptionist service brings home services expertise and personalized service to every call.
AI Receptionist
Abby’s AI Receptionist is a cost-effective, streamlined call handling experience that eliminates hold times and missed calls. This service offers contractors and home service professionals an efficient, round-the-clock solution to their call handling needs.
Use human answering, AI, or a mix of both to maximize your customer communications across platforms.
ABBY INTEGRATIONS
Abby Integrations for Home Service Professionals
For 20 years, Abby has been streamlining communications for home service professionals by centralizing calls and messages. Our seamless integrations connect your customer interactions with the tools you use every day, whether it’s scheduling software, dispatch systems, or CRM platforms, boosting efficiency and saving you time and energy.
Take a look at some of our top integrations below:
Never Miss a Job Opportunity Again
Don’t let missed calls cost you jobs. For contractors and home service pros, every call is a new opportunity. With Abby’s dedicated receptionist team, every inquiry is handled professionally, and appointments are booked automatically. Capture every lead, boost your revenue, and keep your customers happy. Get started with Abby today!
Abby has served over 6,200 businesses, including many in the home services industry, and has a 95%+ client satisfaction rating.
Did you know…?
of clients choose to hire a company based on its initial responsiveness.
of professionals report frequent interruptions from clients.
of consumers expect immediate responses to service inquiries.
Due to interruptions, contractors lose up to
hour daily
TESTIMONIALS
Give Your Business an Edge with Abby Call Data
Streamline communications and grow your business with ease.
Abby’s powerful caller intelligence gives your company a competitive edge. Our intuitive portal and app display real-time call data:
Caller activity logs
Call recordings and transcripts
AI-generated call summaries
Call tags help highlight priorities
Customer sentiment scores
Visualize caller trends with activities chart
Forecast growth with usage stats
With Abby, you can maximize ROI and make smarter business decisions that drive your firm’s success.
Dedicated Call Handling Experts
for Contractors & Home Service Professionals
Not all plumbing, roofing, or electrician calls come in during the day. We can cover your phones after hours, weekends, and holidays. Abby’s receptionists deliver a level of service that goes beyond traditional in-house receptionists. We understand the unique demands of your industry and are available around the clock, ensuring every call is answered with the professionalism and responsiveness your business needs.
Our call answering experts screen leads, schedule appointments, and manage inquiries efficiently, so you can focus on your projects and growth. With Abby, you can reduce administrative burdens and overhead while maximizing customer engagement, making us the smart choice for modern contractors and home service professionals.
FAQS
Does Abby answer calls for home service professionals and contractors?
Yes, Abby has served as a call answering service for contractors and home service professionals for 20 years to include electricians, plumbers, roofers, handymen, landscapers, and more. We have a dedicated receptionist team that understands the nuances of the home service industry and have extensive experience handling these calls.
Do you offer integrations that tie into software we use in the home services industry?
Yes. Abby connects your client communications natively with platforms you use daily, such as Jobber, Housecall Pro, QuickBooks, and HubSpot. Every integration is built and managed for you. When all your customer data is all in one place, this increases efficiency and saves you time.
How does Abby handle scheduling/appointment booking?
Scheduling and booking appointments are vital to the home service industry. Abby can handle scheduling and appointment booking on your behalf: human receptionists book through Calendly, and the AI Receptionist books directly into hundreds of scheduling platforms.
How much does Abby’s answering service cost?
Abby understands that contractors and home service companies come in all shapes and sizes with unique needs and markets. We offer transparent, flexible pricing plans and add-on service features so you can fully customize your service to meet your business needs.
Further reading on answering services for home services
- Best Answering Service Options for HVAC Companies
- Are Your Home Service Calls Performing Well?
- It's Time for Contractors and Home Service Companies To Get Serious About Customer Service and Better Phone Practices
- Helping Contractors Scale Effectively
- Contractors are Bad at Nailing the Customer Experience. Here's Why.
Never Miss a Job Opportunity Again
Don’t let missed calls cost you jobs. For contractors and home service pros, every call is a new opportunity. With Abby’s dedicated receptionist team, every inquiry is handled professionally, and appointments are booked automatically. Capture every lead, boost your revenue, and keep your customers happy. Get started with Abby today!