Legal Answering Service for Attorneys & Law Firms
Finally, an answering service designed for lawyers
Your focus should be on high-value cases and your practice’s growth. Let Abby’s legal answering service handle inquiries, schedule appointments, and screen leads so you can concentrate on billable hours and business success.
Never Miss a Client Opportunity
In the legal world, every missed call could mean a lost case, a missed lead, or a client turning elsewhere.
Whether you’re in court, in a client meeting, or deep in case prep, you can’t always be by the phone—but every call still matters.
With Abby, you get a dedicated team of U.S.-based virtual receptionists trained to support law firms. We answer calls promptly, handle intake with professionalism, schedule consultations, and ensure your firm maintains the responsive, trustworthy presence clients expect.
Protect your time, grow your practice, and ensure no opportunity slips through the cracks. Explore our three tailored service options below.
ABBY'S PRODUCTS
Human Receptionist
Live, professional receptionists dedicated to your business, trained to represent your brand.
Dedicated Receptionist Team
Custom Answering Hours Including 24/7 Answering
Caller Insights with Portal & App
AI Receptionist
24/7 AI receptionist trained for your industry, delivering natural, personalized caller experiences.
Natural, human-like conversations
Custom business intake & scheduling
Personalized Caller Interactions
Live Web Chat
Engage website visitors instantly and convert conversations into leads with Abby’s Live Web Chat.
Chat to Call
Pre-Chat Form & Post-Chat Survey
Automated Greetings
Client Success Stories
Happier, More Efficient Business Owner Since Using Abby
“The people that answer my phone calls are professional. My clients think the Abby receptionists are working for me in my office.”
Frank J. Himel is a criminal defense attorney and business owner operating in Chicago, IL. Voted one of the top 10 criminal defense attorneys in Chicago, his extremely busy schedule includes extensive case preparation, court attendance, investigations, interviews with witnesses, and so much more. He had limited time for answering phone calls and qualifying cases. He was losing potential clients and thus revenue due to an inability to answer and screen calls. That’s where Abby came in.
PRICING
Flexible Pricing Plans That Grow as Your Firm Does
Abby understands that every legal practice has unique needs. That’s why we offer flexible pricing plans and custom add-ons, allowing you to tailor your receptionist service to your firm’s specific requirements.
Explore your options or call today to create the perfect plan for your business.
Up to 20 minutes
24/7 Call Handling
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
Up to 100 minutes
Spanish Answering Services Available
24/7 Technical Support
Weekend Answering Included
HIPAA Compliance Available
Self-Managed Integrations
5 FAQs
5 Contacts
10 Engaged Chats
$12.90 per additional chat
Trained for English & Spanish
Custom Call Flows & Transfers
FAQ Answering Support
Workflow Integrations
U.S.-Based Answering Service
for Lawyers & Law Firms
Unlike many call answering services that outsource support overseas, Abby’s receptionists are based right here in the U.S.This ensures that your customers speak with native English speakers who are not only fluent but also intimately familiar with the nuances of the United States legal system.
Our team understands legal terminology, cultural subtleties, and the compliance standards necessary for effective communication in a legal context. With Abby, you can trust that every call is handled by professionals who reflect the high standards of your firm, building confidence and fostering stronger client relationships.
Suite of Customizable Solutions for Legal Professionals
With Abby, you have choices when it comes to your customer service needs.
Abby offers a comprehensive suite of solutions for legal professionals: Live Human Receptionist service, AI Receptionist, and Live Web Chat solution.
Live Human Receptionist
Our U.S.-based Live Human Receptionist service brings legal expertise and personalized service to every call.
AI Receptionist
Abby’s AI Receptionist is a cost-effective, streamlined call handling experience that eliminates hold times and missed calls. This service offers legal professionals an efficient, round-the-clock solution to their call handling needs.
Live Web Chat
Live Web Chat engages website visitors in real time to convert inquiries into leads. Choose the ideal blend of human touch and technology to optimize your firm’s communications and boost client engagement.
Choose one service or a combination to maximize your customer communications across platforms.
ABBY INTEGRATIONS
Abby Integrations for Attorneys & Law Firms
For 20 years, Abby has streamlined communications for law firms by centralizing calls and messages. Our seamless integrations connect your customer interactions with platforms you use every day like Clio, Clio Grow, and Lawmatics, making your work more efficient and saving you time and energy.
Capture Every Opportunity
Every call to your practice is an opportunity to increase revenue and improve customer service. Abby is your connection to a dedicated receptionist team that understands your practice and delivers professional caller experiences every time.
Abby has served over 2000 legal clients and has a 95%+ client satisfaction rating.
Did you know…?
of clients choose to hire a company based on its initial responsiveness.
of professionals report frequent interruptions from clients.
of consumers expect immediate responses to service inquiries.
of a lawyer’s day is spent refocusing following interruptions.
TESTIMONIALS
Give Your Firm an Edge with Abby Call Data
Abby’s powerful caller intelligence gives your firm a competitive edge. Our intuitive portal and app display real-time call data:
Caller activity logs
Call recordings and transcripts
AI-generated call summaries
Call tags help highlight priorities
Customer sentiment scores
Visualize caller trends with activities chart
Forecast growth with usage stats
With Abby, you can maximize ROI and make smarter business decisions that drive your firm’s success.
Dedicated Call Handling Experts
for Legal Services
Abby’s dedicated legal call handling experts offer law firms a level of service that far exceeds traditional in-house receptionists. Our specialized team understands the nuances of legal communications and is available around the clock, ensuring every call is answered with the professionalism and discretion your firm demands.
Abby legal receptionists screen leads, schedule appointments, and triage inquiries efficiently, allowing you to focus on billable work and case strategy. This targeted expertise reduces administrative burdens and overhead costs while enhancing client engagement, making Abby the smart choice for modern law practices.
FAQS
Does Abby Connect answer phones for lawyers and law firms?
Abby has served well over 2000 legal professionals. We have a dedicated receptionist team that understands the nuances of the legal industry and has extensive experience handling these calls.
Do you offer integrations that tie into my existing workflows?
Yes, Abby has several integration solutions that can connect your client communications with platforms legal professionals use daily, such as Clio, Clio Grow, and Lawmatics. When all your customer data is all in one place, this increases efficiency and saves you time.
How much does Abby’s law firm answering service cost?
Abby understands that law firms come in all shapes and sizes with unique needs and markets. We offer flexible pricing plans and add-on service features so you can fully customize your service to meet your practice’s needs.
Capture Every Opportunity
Every call to your practice is an opportunity to increase revenue and improve customer service. Abby is your connection to a dedicated receptionist team that understands your practice and delivers professional caller experiences every time.
