Healthcare Call Answering Service
Reliable call answering fosters trust in your practice.
Let Abby Connect handle your calls so you can focus on what truly matters: your patients. Designed specifically for healthcare providers, our healthcare answering service ensures every call is managed with the utmost care, confidentiality, and professionalism.
Our expert team of receptionists handle inquiries, schedule appointments, and screen calls, freeing you to deliver exceptional patient care.
Never Miss a Patient Opportunity
Your patients expect attentive care, even on the phone.
Whether you’re a primary care physician, dentist, or mental health specialist, every interaction counts. With Abby, you’ll have a dedicated receptionist team that truly understands your healthcare practice.
We handle inquiries, schedule appointments, and ensure every communication reflects your commitment to exceptional patient care, so you can focus on delivering outstanding medical services. Capture every opportunity, enhance patient satisfaction, and grow your practice. Explore our healthcare solutions below.
ABBY'S SERVICE
Abby’s Service, Three Ways
One service, set up your way. Start with Human Receptionist Service, AI, or both together, and change the mix anytime.
Human + AI
Each call is handled by a human or AI based on the call type or your instructions, so every caller reaches the right kind of help.
Human or AI, by Call Type or Your Rules
Seamless Handoff on the Same Call
Stretch Your Plan Further With AI
Human Receptionist
Live, professional receptionists, backed by 20 years of answering experience.
US-Based, In-House, Dedicated Receptionist Team
Custom Answering Hours Including 24/7 Answering
Caller insights with portal and app
AI Receptionist
24/7 AI receptionist delivering conversational, personalized caller experiences.
Natural, Human-like Conversations
Self-Serve Controls & Ongoing Support
Always Improving With Human Quality Assurance
PRICING
STARTER
BEST FOR
Small offices catching overflow or after-hours calls
essential
BEST FOR
A solid baseline for most small businesses
PROFESSIONAL
BEST FOR
Growing teams that need full-time coverage
Most Popular
Growth
BEST FOR
High-volume coverage with support and bulk savings
ENTERPRISE
Need more than the Growth Plan?
We build custom plans fit for your business needs.
BEST FOR
Higher call volumes and tailored workflows beyond Growth
Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
No Setup Fee
•
Free Trial On Every Plan
•
24/7 Coverage
•
Human Quality Assurance
•
20+ Year Reputation
•
1,000+ Integrations
•
US-Based
•
Month-To-Month
•
No Setup Fee
•
Free Trial On Every Plan
•
24/7 Coverage
•
Human Quality Assurance
•
20+ Year Reputation
•
1,000+ Integrations
•
US-Based
•
Month-To-Month
•
THE HUMAN + AI ADVANTAGE
How Abby Minutes Work
Usage on every plan is measured in Abby Minutes, which cover both Human and AI answering. Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
Human Answering
1 Abby Minute = 1 minute
AI Answering
1 Abby Minute = 2 minutes
goes 2× further
Human + AI Answering
ON THE SAME CALL
The AI portion bills at the AI rate, the human portion at the human rate.
Example of Abby Minutes: Professional Plan
Abby minutes cover both Human and AI answering. The more you use AI, the further your plan will stretch.
ALL HUMAN
200
minutes answered
200 Human Minutes
A MIX OF BOTH
300
minutes answered
100 Human Minutes + 200 AI Minutes
ALL AI
400
minutes answered
400 AI Minutes
U.S.-Based Answering Service
for Healthcare Practices
Unlike many services that outsource support overseas, Abby’s receptionists are based right here in the U.S. and are not remote workers. This means your patients speak with native English speakers who truly understand the unique demands of the healthcare industry. PLUS, they work in person at our Las Vegas headquarters, allowing for oversight and improved service quality.
Whether you’re a primary care physician, dentist, surgeon, or mental health specialist, our team is familiar with patient expectations and the unique demands of the healthcare industry. With Abby, every call is managed by compassionate professionals who reflect the quality and reliability of your practice, building trust and nurturing lasting patient relationships.
Suite of Customizable Solutions for Healthcare Providers
At Abby, you have choices when it comes to managing patient communications.
We offer a comprehensive suite of solutions tailored for healthcare professionals: Live Human Receptionist service and AI Receptionist.
Live Human Receptionist
Our team brings healthcare expertise and personalized care to every call. Whether you’re a primary care physician, dentist, surgeon, or mental health specialist, our service is customized to meet the unique needs of your practice.
AI Receptionist
Experience a cost-effective, streamlined call handling solution that eliminates hold times and missed appointments. Available around the clock, this service ensures your practice never misses a patient inquiry.
Use human answering, AI, or a mix of both to maximize your practice’s communication efficiency and enhance patient care.
ABBY INTEGRATIONS
Abby Integrations for Healthcare Providers
For 20 years, Abby has streamlined communications for healthcare practices by centralizing calls and messages. Our seamless integrations connect your patient interactions with the tools you use every day, whether it’s scheduling software or CRM platforms, boosting efficiency and saving you valuable time and energy.
Take a look at some of our top integrations below:
Build Lasting Relationships with Your Patients
Don’t let missed calls cost you valuable patient relationships. In healthcare, every call is a chance to provide essential care and build trust. With Abby’s dedicated healthcare receptionist team, every inquiry is handled with precision and empathy, and appointments are scheduled automatically.
Grow your practice, enhance patient engagement, and never miss a valuable opportunity. Get started with Abby today!
Abby has served over 6,200 businesses, including many in the healthcare industry, and has a 95%+ client satisfaction rating.
Did you know…?
of patients say that a provider’s initial responsiveness is a key factor in choosing care.
of healthcare professionals report frequent interruptions during clinical work.
of patients expect prompt responses to appointment requests and inquiries.
To fully refocus following an interruption, it takes about
minutes
Healthcare providers are interrupted on average every
minutes
TESTIMONIALS
Give Your Healthcare Practice an Edge with Abby Call Data
Gain visibility into your patient communication and grow your practice with a patient-first approach.
Abby’s powerful caller intelligence gives your healthcare practice a competitive edge. Our intuitive portal and app display real-time call data:
Caller activity logs
Call recordings and transcripts
AI-generated call summaries
Call tags help highlight priorities
Customer sentiment scores
Visualize caller trends with activities chart
Forecast growth with usage stats
With Abby, you can enhance patient care and optimize practice management by making data-driven decisions that improve efficiency and profitability.
Dedicated Call Handlers Trained
in the Healthcare Industry
Abby’s receptionists deliver a level of service that goes beyond traditional in-house support. We understand the unique demands of healthcare, from primary care physicians and dentists to physical therapists and mental health specialists. Plus, we’re available 24/7 to ensure every call is answered with professionalism and warmth.
Our receptionists efficiently handle patient inquiries, schedule appointments, and answer questions, freeing you to focus on delivering top-notch care and growing your practice. With Abby, reduce administrative burdens, lower overhead, and maximize patient engagement, making us the smart choice for modern healthcare providers.
FAQS
Does Abby’s answering service meet healthcare industry standards?
Yes, Abby has served as an answering service for healthcare providers for 20 years. We have a dedicated receptionist team that understands the healthcare industry including compliance and have extensive experience handling these calls. Whether you’re a pediatrician, anesthesiologist, or mental health service provider, your call handling can be customized to your unique needs.
What integrations do you have for the healthcare industry?
Abby connects your patient communications natively with platforms you use daily, such as IntakeQ, ActiveCampaign, and HubSpot. Every integration is built and managed for you. When all your patient data is all in one place, this increases efficiency and saves you time.
How does Abby handle scheduling/appointment booking?
Scheduling and booking appointments are vital to the healthcare industry. Abby can handle scheduling and appointment booking on your behalf: human receptionists book through Calendly, and the AI Receptionist books directly into hundreds of scheduling platforms.
How much does Abby’s healthcare answering service cost?
Abby understands that healthcare companies come in all shapes and sizes, have specific needs, and serve unique populations. That’s why we offer transparent, flexible pricing plans and add-on service features so you can fully customize your healthcare answering service to meet your practice’s needs. Plus, we don’t lock you into contracts. You get the exact support you need, when you need it.
Further reading on medical answering services
- HIPAA-Compliant Medical Call Answering Services: How They Protect Patient Privacy
- Today's Patients Require (and Deserve) A Dedicated Receptionist Team
- HIPAA-Compliant Live Receptionists: Convenience Without Compromising on Compliance
- The Perfect Live Receptionist Solution for Medical Practices
- 24-Hour Patient Intake Made Possible By Live Virtual Receptionists
Build Lasting Relationships with Your Patients
Don’t let missed calls cost you valuable patient relationships. In healthcare, every call is a chance to provide essential care and build trust. With Abby’s dedicated healthcare receptionist team, every inquiry is handled with precision and empathy, and appointments are scheduled automatically.
Grow your practice, enhance patient engagement, and never miss a valuable opportunity. Get started with Abby today!