Work requests, filled inProperty, service, timing, and how to reach them, captured on the call and waiting in Jobber.
The crew stays on the jobPhones covered from first stop to last, without anyone pulling gloves off to answer.
Quote from one queuePhone leads land beside your web requests, so quoting and scheduling happen in one place.
The Work Request Waiting After The Route
ABBY PORTAL · CALL SUMMARY
ANSWERED BY ABBY · 10:12 AMCurtis Boyd
(704) 555-0129 · 2 min · New caller
Wants a price on weekly mowing for a corner lot, plus a one-time spring cleanup; home after 4 PM most days.
New leadQuote requested
JOBBER · WORK REQUESTS
New · Unscheduled
Curtis Boyd · weekly mowing + spring cleanup
New clientAssess on site
(704) 555-0129 · corner lot on Danbrook Ave; asked for weekly mowing pricing and a one-time spring cleanup. Home after 4 PM.
Curtis Boyd wants a price on weekly mowing for a corner lot, plus a spring cleanup. Your crew is three yards into a twelve-yard route, and nobody hears the phone over the mowers. Abby does, and asks about the property, the services, and when he's around.
When you're back in the truck, the work request is sitting in Jobber: name, number, address, what he asked for. You build the quote from the cab and send it before dinner.
One Truck Or Ten, The Phone Gets Picked Up
Most home-service companies lose calls the same way: everyone who could answer is holding a tool. Abby's US-based receptionists pick up in your business's name, every time, so the caller never learns you're a two-person crew having a slammed Tuesday.
It works because the details land where you already work. Phone leads become work requests alongside the ones from your website, quotes go out from Jobber like always, and your evening isn't spent returning voicemails that already went to the next company on the caller's list.
Rules From The Route Sheet
✓Your service area is the first filter. Abby asks for the address up front; callers outside your zones get your out-of-area script instead of a work request.
✓Quotable by phone, or visit required. You tell us which services get ballpark pricing read from your sheet and which always start with an on-site quote.
✓Emergencies jump the queue. Burst pipe or sewage backup and Abby calls your on-call number; everything else lands as a work request for the morning.
✓Existing clients don't become new leads. Abby asks whether you've worked together before; repeat callers are relayed as messages, so your client list stays clean.
✓You change the rules, we change the script. Adding aeration season or dropping gutter cleaning is a note to your account manager, not a project.
Covered While The Crew's Out
Route daysThe whole crew mowing, cleaning, or under a house; the phone still gets picked up on the second ring.
Quote requestsCallers asking for prices become work requests with property details, so you quote from Jobber, not from a voicemail.
Season ramp-upSpring cleanup calls flood in all at once; Abby scales with the season without you hiring for it.
Reschedules and questionsExisting clients get messages relayed to the right person per your instructions, not a new lead each time.
How It Works
1Onboarding connects Jobber and turns your service list and coverage area into Abby's call script.
2Abby picks up in your business's name while the crew works, capturing the property, the service, and the timing.
3New callers arrive as work requests in Jobber; your office quotes and schedules from there.
FAQs
Can an AI receptionist work with Jobber?
Yes. Abby offers an AI receptionist alongside its US-based human team, and both send new callers into Jobber as work requests with full details.
What lands in Jobber when Abby takes a call?
A work request with the caller's name, number, property address, requested services, and timing, plus notes from the conversation.
Does Abby give quotes over the phone?
Only what you approve. Many companies have Abby share ballpark pricing from a sheet they provide; anything beyond that is captured for your team to quote in Jobber.
Which virtual receptionist integrates with Jobber?
Abby. Live, US-based receptionists answering 24/7 in your business's name, with every new opportunity landing in Jobber, set up during onboarding at no charge.
What happens with calls that aren't new work?
Reschedules, questions, and existing-client calls are relayed to your team as messages per your instructions: no duplicate work requests, no lost callbacks.
Use a tool we haven’t listed?
We build missing integrations for new customers during onboarding, free. Tell us what you run on and we’ll connect it.
Schedule a CallCall 877-303-5757
