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A blue line, solid on the right and transitioning to a dotted line on the left, slopes downward across a white background—visually representing the decrease in inbound calls.
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Expert Insights on AI Receptionists, Customer Experience & Business Communication

Welcome to the Abby Connect Blog—a dedicated space for businesses looking to elevate their client communication and streamline daily operations. This is your go-to resource for smart strategies, practical tips, and expert insights on customer experience, call handling, and business growth.

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How an AI Virtual Receptionist with Top Lead Qualification Features Keeps the Human Touch

For many small and midsize businesses, the phone never stops ringing. And yet, many calls to SMBs go unanswered due to limited staff or timing issues. Even when calls are answered, most businesses spend hours every week handling repetitive calls, and callers hang...

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A woman wearing a headset smiles at the camera in the foreground, while four people sit together at a table in the background, collaborating with a laptop.
The Value of Customer Service for CPAs
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Illustration of a person holding a tax report clipboard, using a calculator on a smartphone. Nearby are an open notebook, two pencils, a computer mouse, and a cup of coffee on a yellow desk.
Serving Customers Better: The Impact of Timely Tax Filing
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Illustration of a red boxing glove and a green boxing glove colliding with a yellow burst shape at the center, set against a dark background.
Comparing Virtual Receptionists: Gabbyville Review
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Bright yellow daffodils in bloom under a blue sky with clouds. A teal banner across the bottom reads, March is Women in Business Month. The Abby Connect logo appears in the top right corner.
March Is Women In Business Month
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A cartoon robot sits in a chair at a desk using a computer, with a speech bubble showing a chat icon above its head. The solid orange background highlights the future of Customer Service Trends in technology-driven support.
2018 Customer Service Trends to Keep an Eye On
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The entrance of a modern office building, home to Abby Connect, features large windows, palm trees, a stone facade, and the number 777 above the doors. The building showcases a tan and brown exterior.
Abby Connect Stays in Vegas With a Second Office
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A series of blue dots, reminiscent of tracking inbound calls, form a diagonal line from the top left, meeting a sharp angle where a solid blue line extends right and down against a black background.

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