An Illustration of a Doctor speaking with a Family
An Illustration of a Doctor speaking with a Family

The Benefits of 24-Hour Patient Intake and Never Missing Another Call

Last updated: April 25, 2022

If you work in the medical field, then you know that never missing a call is crucial. That’s why 24-hour patient intake is such a valuable service. You can rest assured that your calls will be answered around the clock and that your patients receive the best possible care when you outsource this service to a dedicated live receptionist team. Learn more about the benefits of 24-hour live receptionists, HIPAA-compliant answering services, and how they can help your business run smoothly.

6 Benefits of 24-Hour Intake and HIPAA-Compliant Answering Services

It’s no secret that first impressions matter. When a new patient calls your office, they form an opinion of your business based on how you answer the phone. If they reach voicemail, they may think you’re unprofessional or disorganized. 24-hour live receptionists can help you make a great first impression every time. Here are six of the main benefits of having 24-hour intake and a HIPAA-compliant answering service.

1. You Won’t Miss Any Calls From Patients

If you miss a patient’s call, they may think you don’t care about them or their health. This could damage your relationship with them and make them less likely to use your services in the future.

(Related Post: Improve Customer Service with a Call Answering Service)

2. Your Patients Will Appreciate Not Being Sent to Voicemail

When you outsource your receptionist services to a 24-hour live receptionist, you won’t have to worry about sending calls to voicemail. This will ensure that all calls are answered promptly, which your patients will appreciate.

3. HIPAA-Compliant Services Guarantee the Security of Your Data

When you use a HIPAA-compliant answering service, you can ensure that your patient’s private health information will be secure. This is important for maintaining their trust in you and your practice.

4. Outsourcing to a Receptionist Team Is More Cost-Effective Than an In-Office Receptionist

If you’re looking to save money, outsourcing your medical answering services is a great option. It’s often much cheaper than hiring and training your own in-office receptionist.
(Related Post: Choosing A Cost-Effective Live Receptionist Service)

5. After-Hours Medical Answering Services Can Help With Appointment Scheduling, Weekly Planning, and Follow-Up

When you outsource your receptionist services to a 24-hour live receptionist team, you’ll be providing after-hours assistance. Your medical answering service can take messages and schedule appointments for you, even when you’re not in the office. This frees up your time so you can focus on seeing patients and running your business.

6. It Saves Your Personal Life

It’s no secret that the health industry is a demanding one. Doctors are often required to work long hours, with little time for themselves or their families. This can lead to burnout, which can have serious consequences for both the doctor and their patients.

One way to combat this problem is by implementing a 24-hour live receptionist/HIPAA-compliant answering service. This means doctors can rest easy when they are home, knowing that knowledgeable receptionists are answering patient calls.

 

Optimize Your Patient Intake With 24-Hour Live Receptionists

If you’re looking for a way to never miss another call, increase your patient’s perception of your practice, and ensure the security of their private health information, then outsourcing to a reliable receptionist team is the solution for you. 24-hour live receptionists mean that patients can reach someone at any time, without having to leave a voicemail or hope that someone will be in the office when they call. HIPAA-compliant answering services also guarantee that your patient’s data is safe and secure.

Receptionists are an essential part of effective appointment scheduling, weekly planning, and follow-up care — all things that our team of Abby live receptionists can help with. To learn more about how medical answering services can benefit your business, check out our visual guide: Download our Visual Guide to Virtual Reception today and learn just how simple it is to get started.

Or, you can try our FREE 14-day Abby Connect Trial now and see the difference for yourself.

Written by

Hope Holland

Hope Holland

Hope joined Abby Connect in 2016 as a receptionist. She now leads the Sales Team in their efforts to help small businesses with their communication needs. Hope has always valued the customer experience and understands how crucial it is for businesses that want to succeed. With this mission, she strives to help businesses connect with their clients and improve the experience their business offers.