Illustration of Two People Helping One Climb Structures
Illustration of Two People Helping One Climb Structures

The Perfect Live Receptionist Solution for Medical Practices

Medical practices have a lot on their plate. Between HIPAA compliance, seeing patients, and managing the business side of things, it’s no wonder that phone calls from patients sometimes fall through the cracks. When you miss a patient’s call, it can have detrimental consequences for your medical practice. The patient may feel you don’t care about them or their concerns, and they may take their business elsewhere. In addition, missed calls can damage your reputation, making it a challenge to gain new patients. That’s where Abby Connect comes in!

How to Ensure Every Phone Call Gets Answered

Ensuring all patient calls get answered will require you to find a way to take more calls without hiring more staff. Abby Connect is the perfect solution for you. With our HIPAA-compliant medical answering service, you can rest assured that your patients will always have someone to speak to.

Our expert receptionists are available 24/7 to take your calls and help manage your patient intake. We’ll even handle tasks like scheduling appointments and sending reminders. That way, you can focus on what matters, providing quality care for your patients. Abby Connect is the live answering service to choose for growing medical practices.

Here’s how we work:

  • Every phone call is answered by a real person 24/7.
  • We ask the caller how we can help and direct them to the appropriate party.
  • Calls are always HIPAA compliant.
  • We have a team of expert receptionists ready to handle your calls.

Need to learn more about live receptionists? Download the Visual Guide to Virtual Receptionists

The Benefits of Abby Connect

There are many benefits of using Abby Connect for your medical practice. Here are the four most important ones.

1. Save Money

When answering phone calls, many medical practices face a choice: hire an internal receptionist staff or use a less costly specialized team of live receptionists. Hiring internal receptionist staff can be expensive, and it’s not easy to find employees with the right qualifications. Not only that but what do you do when your staff member is sick or on vacation? With Abby Connect, you don’t have to worry about that. We are far less expensive than hiring an internal receptionist staff.

2. Maintain HIPAA Compliance

Abby Connect will help maintain your practice’s HIPAA compliance with ease and strengthen the patient perception of the quality of your medical practice. We are a HIPAA-compliant answering service that can help you manage your patient intake. If you’re looking for a HIPAA-compliant medical answering service or perhaps a dental answering service, look no further than Abby Connect.

3. Offer 24-Hour Service

Many patients may need to contact their doctor or specialist after hours. Therefore, it’s vital for them to be able to reach someone at all times. With Abby Connect, you can rest assured that we’ll always be available to take your calls. We offer a 24/7 physician answering service, so your patients always reach a live person.

4. Strengthen Patient Perception

In today’s competitive market, it’s essential to have a strong patient perception. When you use Abby Connect, you can make sure your patients will always have a positive experience. When patients have a positive experience, they tell their friends and family members about it. Word-of-mouth is one of the most powerful marketing tools available, and it’s free.

(Related Post: Today’s Patients Require (and Deserve) A Dedicated Receptionist Team)


It’s hard to find a HIPAA-compliant answering service that can actually save you time and money. Most medical answering services are expensive and don’t offer the features you need to run your practice smoothly. You end up wasting time and money on services that don’t really help you.

Abby Connect is the perfect medical answering service solution for your medical office. We are HIPAA-compliant, offer a wide range of features, and our receptionists are experts in the medical industry. Want to experience the difference with Abby Connect? Get started with a FREE 14-day Abby Connect Trial now and start the next step of your growth with Abby!

Written by

Hope Holland

Hope Holland

Hope joined Abby Connect in 2016 as a receptionist. She now leads the Sales Team in their efforts to help small businesses with their communication needs. Hope has always valued the customer experience and understands how crucial it is for businesses that want to succeed. With this mission, she strives to help businesses connect with their clients and improve the experience their business offers.