Context for every time entryCall notes carry the who, what, and how long, so when an attorney records time on the follow-up, nothing is reconstructed from memory.
Routing you wrote yourselfExisting clients, new callers, opposing counsel, billing questions: each handled and delivered per your firm's instructions.
Matter files without gapsPhone conversations become matter communications in Rocket Matter, right beside the time and billing they relate to.
The Note Behind The Time Entry
ABBY PORTAL · CALL SUMMARY
ANSWERED BY ABBY · 2:36 PMMarcus Reed
(216) 555-0142 · 6 min · Existing client
Asked when settlement funds will disburse; reassured per your script · callback promised from Elena by Friday.
Message relayedCallback promised
ROCKET MATTER · MATTER COMMUNICATIONS
MatterReed v. Halston Logistics
EntryPhone call · logged by Abby
Duration6 min · 2:36 PM
SummaryDisbursement timing question; callback by Fri
Follow-upE. Vasquez · return call
Marcus Reed calls at 2:36 on a Tuesday asking when his settlement funds will disburse. Abby answers in your firm's name, follows your script, and promises a callback by Friday. In Rocket Matter, that six-minute conversation is now a communication on his matter: caller, time, duration, what was asked, what was promised.
When his attorney returns the call and records the time, the context is already on the matter. No hallway reconstruction, no "who talked to Marcus?" The note carries the whole exchange.
Sorted By The Second Sentence
Most callers tell you who they are within two sentences: a client with an active matter, someone who was just served, a provider's office, opposing counsel. Abby's receptionists are trained on your firm's instructions to tell them apart and handle each the way you decided in advance.
Existing clients become matter communications. New callers get your intake interview and land as contacts. Urgent calls are escalated the moment you'd want them to be. Every path ends in Rocket Matter, so the firm has one record of its phone day.
The Firm's Switchboard, Written Down
An existing client calls about an active matter→Message taken per your script, communication logged to the matter, attorney notified by email or text, their choice.
A new caller wants representation→Your intake interview, run live; the caller lands in Rocket Matter as a contact and your intake owner is alerted.
Opposing counsel or court staff calls→Escalated immediately per your list: relayed to the attorney, and logged so the matter shows the contact.
A client has an invoice question→Details taken carefully and routed to your billing contact, with the exchange logged to the matter.
It's 8 PM on a Friday→Answered live under the same rules: escalated tonight if it meets your urgent criteria, otherwise waiting in Rocket Matter Monday morning.
Billable Hours, Not Phone Duty
Protecting drafting timeAttorneys stay in the brief; Abby answers, and the matter communication is there when they surface.
Status calls, taken off the deskClients get a live, courteous answer per your instructions; the request is logged to the matter for the right person to handle.
New business, screened firstPotential clients are interviewed per your intake script and routed to your intake owner, with the details already in Rocket Matter.
Invoice-question triageBilling calls are taken with care, routed to your billing contact, and logged, so payment conversations never disappear into voicemail.
How It Works
1Onboarding connects Rocket Matter and writes your routing rules with you: who counts as urgent, how each caller type is handled, how matters are matched.
2Abby's US-based receptionists answer 24/7 in your firm's name and follow those rules on every call.
3Every conversation lands in Rocket Matter as a matter communication or a new contact, with notes attorneys can bill time against.
FAQs
Does Abby's virtual receptionist integrate with Rocket Matter?
Yes, natively. Calls are logged as matter communications for existing clients and as new contacts with intake details for prospective ones.
Can attorneys bill time from Abby's call notes?
The notes carry what a clean time entry needs: who called, when, for how long, what was discussed, and what was promised. Attorneys record their own time in Rocket Matter with the context in front of them.
How do you tell existing clients from new callers?
Your instructions plus caller identification. At onboarding we map how your firm wants each caller type handled, and Abby routes accordingly on every call.
Is there an AI receptionist option for Rocket Matter firms?
Yes. Abby's AI receptionist follows the same routing rules and logs to Rocket Matter the same way. A common setup is AI after hours, live receptionists during the day.
Is this appropriate for confidential client calls?
Yes. US-based receptionists follow your firm's instructions on every call, records are encrypted, and HIPAA-compliant options are available for regulated practices.
Use a tool we haven’t listed?
We build missing integrations for new customers during onboarding, free. Tell us what you run on and we’ll connect it.
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