Smokeball Integration: The File Reflects Phone Work Too
Smokeball automatically captures the work your firm does at the desk. Abby's receptionists cover the part it can't see: answering your phone 24/7 and logging every conversation to the matter, so the file reflects phone work too.
The One Thing Smokeball Couldn't See
Smokeball is famous for noticing work: every document drafted, every email sent, tracked to the matter automatically. The phone was the blind spot: a call answered in the car or missed at lunch left no trace in the file. Now it does. When Colleen Hartley calls about revising her parenting plan before mediation, Abby answers, takes it down, and the summary lands on her matter.
Those notes never post time entries. That's not their job. They give her attorney the caller, the duration, and the conversation, so recording the time in Smokeball takes a glance instead of an archaeology dig.
Before It's A Matter, It's A Caller
New business calls the main line. Abby greets prospective clients in your firm's name and runs your intake script: practice area, what's happening and when, urgency, how they found you, and the conflict basics your firm checks first. The details are delivered to your team ready for the conflict check and the open-matter decision.
Confidential by design: US-based receptionists following your firm's scripts, encrypted call records, and HIPAA-compliant options for regulated practices. Callers hear your firm's name and your firm's manners, never a call center.
Six Details, One Matter File
| From the call | Where it lands in Smokeball |
|---|---|
| Caller name and number | Matched to the matter contact, or captured as a new caller for intake review |
| Reason for the call | The summary line on the matter's call note |
| The conversation itself | A plain-English summary on the matter, written to be read months later |
| Commitments made | Called out in the note: a promised callback or document never rides on memory |
| Time and duration | Logged with the note: the context attorneys use when recording their time |
| Urgency, by your definitions | Escalated immediately per your instructions, and reflected on the matter |
One-way by design: call details flow into Smokeball. Abby never reads your matters, documents, or billing, and call notes never create time entries. Your attorneys record their own time, with the context in front of them.
A Firm Of Five, Fully Answered
How It Works
FAQs
Does Abby create time entries in Smokeball?
Which answering service works with Smokeball?
Can Abby's virtual receptionist handle intake for a Smokeball firm?
What does a call note on the matter include?
We're a two-attorney firm. Is this overkill?
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