Your callers should be greeted in their own language. Abby Connect’s bilingual answering service answers in English and Spanish around the clock: real bilingual receptionists, a bilingual AI Receptionist, or both on one plan from $165/mo, with a free trial and no setup fee, backed by more than 20 years of answering for over 6,200 businesses.
A bilingual answering service answers your business calls in more than one language, in your business name. At Abby that means English and Spanish on every call type: greeting callers in the language they prefer, scheduling appointments, capturing and qualifying leads, running client or patient intake, answering FAQs and taking messages, day and night.
A caller who can’t be understood rarely calls back. Bilingual answering is included on every Abby plan at no extra cost, for both our human receptionists and the AI Receptionist, so being reachable in two languages is not an upgrade, it is the default. It is part of Abby’s full answering service: the same plan covers 24/7 coverage, after-hours and overflow answering, and client intake.
The bilingual AI Receptionist answers instantly, at any hour, in the caller’s language:
A minute with the AI Receptionist uses half an Abby Minute, so a busy bilingual line goes twice as far on the same plan.
Abby Connect has answered calls for small businesses for more than 20 years, and bilingual English/Spanish answering is part of every plan: fluent human receptionists and a bilingual AI Receptionist on the same subscription, at no extra charge. Over 6,200 businesses trust Abby with their callers.
All the key communication tasks you need, bilingual and seamless.
Bilingual excellence, backed by smart technology.
Real-time call transcripts: of calls from English and Spanish speakers
AI-generated call summaries: for every conversation
Call tags: for better tracking
Sentiment analysis: helps you spot customer trends
Mobile access via AbbyGo: manage calls anywhere
Custom reports: track bilingual call performance
Receptionists Powered by AI Technology
Receptionists are backed by AI technology such as AI-generated call summaries, transcripts, recordings, and customer sentiment score.
Ensure potential clients are never left waiting, capturing every intake opportunity.
Explore real call samples in Spanish, and see how we treat every caller like your most important one.
Legal Services
HUMAN RECEPTIONIST
Home Services
AI RECEPTIONIST
Most providers sell human answering and AI answering separately. Abby is one subscription used three ways: bilingual human receptionists, the bilingual AI Receptionist, or a mix you can change at any time. Usage is measured in Abby Minutes: a minute with a human receptionist uses one Abby Minute, a minute with the AI Receptionist uses half.
| Essential plan, $329/mo, 100 Abby Minutes | What it covers |
|---|---|
| All human | 100 minutes of calls answered by your bilingual receptionist team |
| All AI | 200 minutes of calls answered by the bilingual AI Receptionist |
| A mix, for example 60 human + 80 AI | 140 minutes of calls: 60 human (60 Abby Minutes) plus 80 AI (40 Abby Minutes) |
Every plan is month-to-month with a free trial and no setup fee, and 24/7 bilingual coverage carries no after-hours or weekend upcharge. See plans and pricing.
No. Bilingual English and Spanish answering is included on every plan, for both our human receptionists and the AI Receptionist, at no additional charge.
Absolutely. We serve healthcare, legal, and other regulated industries with bilingual HIPAA- and confidentiality-compliant protocols.
Yes, we can configure SMS follow-up options in English and Spanish.
A bilingual answering service answers your business calls in more than one language, in your business name. Abby’s receptionists and AI Receptionist answer in English and Spanish, greet callers in the language they prefer, and handle scheduling, intake, messages and FAQs in both.
The AI Receptionist recognizes the caller’s language within seconds and continues the conversation naturally in English or Spanish, on your existing business number. Your team still gets every summary and transcript in English.
Bilingual answering is included on every Abby plan at no extra cost. Plans start at $165 a month for 50 Abby Minutes, month-to-month with a free trial and no setup fee, and a minute with the AI Receptionist uses half an Abby Minute. See pricing.
Yes. English and Spanish coverage runs day and night, weekends and holidays included, with no after-hours upcharge. Overnight calls can go to the AI Receptionist, human receptionists, or both.
Start your free trial: bilingual human receptionists, the bilingual AI Receptionist, or both answer in your business name from day one. No setup fee, month-to-month, plans from $165/mo.
877-303-5757
