Real Estate Answering Service for Agents, Brokerages and Property Managers
Let Abby answer while you are at a showing, a closing or a listing appointment.
Finally, an answering service built for real estate. Abby’s U.S.-based human receptionists and AI Receptionist answer every buyer, seller and tenant call in your business name, 24/7, capture the lead, book the showing and send you the details within minutes. One plan, human receptionists or the AI Receptionist or both, from $165 a month with a free trial and no setup fee.
Never Miss a Lead Again
Real estate happens in the field: showings, inspections, closings and listing appointments, often with a phone that cannot be answered. Callers who reach voicemail rarely leave a message; they call the next name on the sign or the next agent in the search results. Abby answers in your brokerage’s name, finds out who is calling and why, captures the details you ask for, books the showing or the appointment and sends everything to you and your CRM within minutes. Urgent calls are patched straight through, solicitations are screened out, and you get back to the caller with the context already in hand.
What Is a Real Estate Answering Service?
A real estate answering service answers your business phone when you and your team cannot: during showings and closings, over lunch, after hours and on weekends, when buyers and sellers do most of their browsing. Receptionists answer in your business name, follow your instructions for each type of caller, and pass along the details the way you want them: a text, an email, a CRM entry or a live transfer.
For an agent or a brokerage the calls are mostly leads: a buyer calling the number on a yard sign, a seller asking what their home is worth, a portal lead following up on a listing, an open-house RSVP. For a property manager they are tenants with maintenance requests, prospective renters asking about a unit, owners checking in and vendors confirming a visit. A real estate answering service is set up around those call types, so every one of them is handled the way you would handle it yourself.
Abby’s version is one service used three ways. U.S.-based human receptionists who all work in Abby’s Las Vegas office, an AI Receptionist that answers instantly at any hour, or both on the same plan, with a handoff from the AI to a person whenever a caller needs one. You choose how each call type is answered and can change the mix at any time. Abby has answered calls for small businesses for more than 20 years, and that experience trains the AI Receptionist too.
Six Advantages of a Real Estate Answering Service
Capture every lead, not just the ones that leave voicemail
Sign calls, portal leads and referrals get a live answer on the first ring, in your business name. Abby asks the questions you set (the property, the timeline, whether the buyer is pre-approved, whether they are working with another agent) and sends you a summary within minutes, so you return the call knowing exactly what the caller wants.
Book showings while you are showing
Human receptionists book appointments through Calendly; the AI Receptionist books directly into hundreds of scheduling platforms. Callers get a confirmed time on the first call instead of a callback, and your calendar fills without you touching the phone.
Screen, prioritize and transfer
Not every call deserves your immediate attention. Abby screens out solicitations, takes messages from vendors and patches the calls you define as urgent: a buyer ready to write an offer, a seller ready to list, a tenant with a burst pipe. You set the rules; Abby follows them on every call.
Evenings and weekends included, with no upcharge
Buyers browse and call after work and on weekends. Abby’s 24/7 coverage is a configuration, not an add-on: nights, weekends and holidays carry no after-hours upcharge, and you decide whether those hours go to human receptionists, to the AI Receptionist, or to both.
Bilingual English and Spanish answering on every plan
Spanish-speaking buyers, sellers and tenants are answered in Spanish by human receptionists and by the AI Receptionist, included on every plan at no extra cost. See how bilingual answering works.
Your CRM and calendar, updated for you
Abby connects to Follow Up Boss, kvCORE, HighLevel, HubSpot, Salesforce, Zoho CRM and, through Zapier, more than 1,000 tools in total, so a captured lead lands in your pipeline with the notes attached, not in an inbox you check later. Browse all integrations.
Virtual Real Estate Receptionists: Human, AI, or Both
A virtual real estate receptionist is a trained receptionist who answers your business calls remotely, in your business name, following your instructions. With Abby you choose who that receptionist is for each type of call.
Human Receptionists. Real people, all working in Abby’s Las Vegas office (none from home), trained on your call handling instructions and supervised in real time. They are the right choice for the calls where warmth and judgment close the deal: a nervous first-time buyer, a seller deciding between agents, an upset tenant.
The AI Receptionist. Answers instantly at any hour, captures lead details, answers questions about your listings and your process, books appointments directly into your scheduling platform, and hands the call to a human receptionist whenever a caller asks for one or your rules say so. A minute with the AI Receptionist uses half an Abby Minute, so AI-handled calls make the same plan go twice as far.
Both. Most real estate teams run a mix: human receptionists on business-hours lead calls, the AI Receptionist on overnight and high-volume calls, and a handoff on the same call whenever it matters. It is one subscription, measured in Abby Minutes, and you can change the mix at any time without changing plans.
| Human Receptionists | AI Receptionist | Both | |
|---|---|---|---|
| Best for | Buyer and seller conversations, listing inquiries, sensitive tenant calls | After-hours coverage, high volumes, listing FAQs, showing requests, message taking | Instant answers on routine calls, a person on the calls that win business |
| Cost per minute | One Abby Minute | Half an Abby Minute | Each portion at its own rate |
| Change the mix | Any time, no plan change | Any time, no plan change | Any time, no plan change |
Answering Service for Property Managers
Property management phones never stop: prospective renters asking about a unit, tenants reporting a leak at 11 p.m., owners wanting an update, vendors confirming a visit. Abby answers all of them in your company’s name and handles each the way you specify.
- Leasing calls: answer questions about availability, pricing and pet policy from the details you provide, and book showings into your calendar.
- Maintenance requests: capture the unit, the issue and the best contact, then deliver the request to your maintenance queue by text or email, to your on-call technician, or into your systems through Zapier.
- Emergencies: you define what counts as an emergency (no heat, active water leak, lockout) and who gets the call at what hour; Abby escalates exactly that way, 24/7, with no after-hours upcharge.
- Owners and vendors: messages taken and delivered within minutes, or transferred live when you want them.
Spanish-speaking tenants are answered in Spanish on every plan, and every call is logged with a summary, a recording and a transcript in the AbbyGO app and portal. Read what property managers and real estate teams say about Abby.
ABBY'S SERVICE
Abby’s Service, Three Ways
One service, set up your way. Start with Human Receptionist Service, AI, or both together, and change the mix anytime.
Human + AI
Each call is handled by a human or AI based on the call type or your instructions, so every caller reaches the right kind of help.
Human or AI, by Call Type or Your Rules
Seamless Handoff on the Same Call
Stretch Your Plan Further With AI
Human Receptionist
Live, professional receptionists, backed by 20 years of answering experience.
US-Based, In-House, Dedicated Receptionist Team
Custom Answering Hours Including 24/7 Answering
Caller insights with portal and app
AI Receptionist
24/7 AI receptionist delivering conversational, personalized caller experiences.
Natural, Human-like Conversations
Self-Serve Controls & Ongoing Support
Always Improving With Human Quality Assurance
Client Success Stories
A Real Estate Manager on Abby: “Everything Is Immediate”
“Abby Connect answers the phones very courteously and professionally. They find out who’s calling and why, then they’ll either direct the call to myself or the owner of the company and we take it from there. If we’re not there, they automatically do a voicemail and send it to our email within minutes. There is no delay with them at all. Everything is immediate.”
PRICING
STARTER
BEST FOR
Small offices catching overflow or after-hours calls
essential
BEST FOR
A solid baseline for most small businesses
PROFESSIONAL
BEST FOR
Growing teams that need full-time coverage
Most Popular
Growth
BEST FOR
High-volume coverage with support and bulk savings
ENTERPRISE
Need more than the Growth Plan?
We build custom plans fit for your business needs.
BEST FOR
Higher call volumes and tailored workflows beyond Growth
Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
No Setup Fee
•
Free Trial On Every Plan
•
24/7 Coverage
•
Human Quality Assurance
•
20+ Year Reputation
•
1,000+ Integrations
•
US-Based
•
Month-To-Month
•
No Setup Fee
•
Free Trial On Every Plan
•
24/7 Coverage
•
Human Quality Assurance
•
20+ Year Reputation
•
1,000+ Integrations
•
US-Based
•
Month-To-Month
•
THE HUMAN + AI ADVANTAGE
How Abby Minutes Work
Usage on every plan is measured in Abby Minutes, which cover both Human and AI answering. Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
Human Answering
1 Abby Minute = 1 minute
AI Answering
1 Abby Minute = 2 minutes
goes 2× further
Human + AI Answering
ON THE SAME CALL
The AI portion bills at the AI rate, the human portion at the human rate.
Example of Abby Minutes: Professional Plan
Abby minutes cover both Human and AI answering. The more you use AI, the further your plan will stretch.
ALL HUMAN
200
minutes answered
200 Human Minutes
A MIX OF BOTH
300
minutes answered
100 Human Minutes + 200 AI Minutes
ALL AI
400
minutes answered
400 AI Minutes
U.S.-Based Answering Service
for Real Estate Agents, Brokerages and Property Managers
Unlike services that route calls overseas or to receptionists working from home, every one of Abby’s receptionists works in our Las Vegas office. That means real-time supervision and coaching, consistent call quality, and a team that trains together on your instructions, so the receptionist who answers your sign call knows the difference between a buyer, a seller, a tenant and a solicitor. You get a dedicated team that learns your listings, your process and your voice, plus a Client Success Manager who keeps your call handling current as your business changes.
Suite of Customizable Solutions for Real Estate Professionals
Abby offers one service used three ways for agents, brokerages and property managers: U.S.-based Human Receptionists, the AI Receptionist, or both on the same plan.
Live Human Receptionist
AI Receptionist
ABBY INTEGRATIONS
Abby Integrations for Real Estate
For more than 20 years, Abby has helped small businesses keep calls, messages and appointments in one place. Our integrations connect your caller data with the real estate tools you already use, from lead CRMs to your calendar, so a captured lead lands in your pipeline with the call notes attached.
Never Miss a Buyer or Seller Again
Don’t let a missed call become someone else’s listing.
For agents, brokerages and property managers, every call is a lead, a showing or a tenant who needs an answer. With Abby, every one of them is answered in your business name, qualified the way you want and delivered to you within minutes. Get started with a free trial today.
Abby has served over 6,200 businesses, including real estate teams and property managers.
Abby by the numbers
A minute with the AI Receptionist uses half an Abby Minute, so AI-handled calls make the same plan go
TESTIMONIALS
Give Your Real Estate Business an Edge with Abby Call Data
See every lead, showing request and tenant call in one place.
Abby’s caller intelligence tools show agents, brokers and property managers exactly what is happening on the phone, in the AbbyGO app and the web portal:
Dedicated Call Handling Experts
for Real Estate Agents and Property Managers
Buyers call on their lunch break and on Sunday afternoon; tenants call when the water heater fails at midnight. Abby’s receptionists answer 24/7, following the instructions your Client Success Manager sets up with you: which callers to transfer, which to schedule, which to escalate and which to screen out. Every call ends with a summary in your inbox, a recording and a transcript in the AbbyGO app, and, when you connect your CRM, a new lead in your pipeline. Your dedicated team learns your listings and your process, and you can change any instruction at any time.
FAQS
What does a real estate answering service do?
A real estate answering service answers your business calls in your name when you cannot: during showings and closings, after hours and on weekends. Abby’s receptionists capture buyer and seller leads with the questions you set, book showings and appointments, screen out solicitations, transfer urgent calls live and deliver every message within minutes by text, email or directly into your CRM.
Can Abby schedule showings and appointments for my real estate business?
Yes. Human receptionists book appointments through Calendly, and the AI Receptionist books directly into hundreds of scheduling platforms. Callers get a confirmed showing or consultation time on the first call, and the appointment lands on your calendar with the caller’s details attached.
How does Abby qualify buyer and seller leads?
You decide what Abby asks. Most agents and brokerages have receptionists confirm the property or area of interest, the caller’s timeline, whether a buyer is pre-approved and whether the caller is already working with an agent. The answers arrive in your summary within minutes and, with a connected CRM, on the lead record itself.
Does Abby answer tenant and maintenance calls for property managers?
Yes. Abby answers leasing inquiries, takes maintenance requests with the unit and the issue, delivers them to your queue by text, email or Zapier, and escalates emergencies to the on-call contact you name, 24/7 with no after-hours upcharge. You define what counts as an emergency and how each type of call should be handled.
Does Abby integrate with my real estate CRM?
Yes. Abby connects natively to Follow Up Boss, kvCORE, HighLevel, HubSpot, Salesforce and Zoho CRM, books into Calendly and Google Calendar, and reaches more than 1,000 other tools through Zapier. Every integration is set up and managed for you, so captured leads land in your pipeline with the call notes attached.
How much does a real estate answering service cost?
Abby plans start at $165 a month for 50 Abby Minutes (Starter), then $329 for 100 (Essential), $599 for 200 (Professional) and $1,380 for 500 (Growth), with Enterprise plans on request. A minute with a human receptionist uses one Abby Minute and a minute with the AI Receptionist uses half, so AI-handled calls stretch the same plan twice as far. Every plan is month-to-month with a free trial and no setup fee. See plans and pricing.
Is after-hours and weekend answering extra?
No. Nights, weekends and holidays are included on every plan with no upcharge. You decide whether those hours are answered by human receptionists, by the AI Receptionist, or by both.
Can I use the AI Receptionist for some calls and human receptionists for others?
Yes. Abby is one subscription used three ways: just human receptionists, just the AI Receptionist, or a mix you can change at any time. Many real estate teams route business-hours lead calls to human receptionists and overnight or high-volume calls to the AI Receptionist, with a handoff to a person on the same call whenever a caller needs one.
Do you answer calls in Spanish?
Yes. Bilingual English and Spanish answering is included on every plan, for both human receptionists and the AI Receptionist, so Spanish-speaking buyers, sellers and tenants are answered in their language at no extra cost.
Is there a contract or a setup fee?
No. Every Abby plan is month-to-month with a free trial and no setup fee, and you can move up or down a plan whenever your call volume changes. See how the free trial works.
Do I keep my phone number?
Yes. You forward your existing business number to Abby and keep it. Forwarding can be changed or switched off at any time, so nothing about your number or your marketing changes.
Further reading on real estate answering services
- 8 Ways to Enhance Real Estate Customer Service
- The Role of a Real Estate Receptionist: Duties, Skills, & Importance
- Time-Saver: Real Estate Agents, Outsource Phone Calls!
- 5 Steps to Setting Up a Real Estate Business without a Physical Office
- Crafting a Winning Voicemail Script for Real Estate: Tips & Examples
Never Miss a Lead Again
Don’t let missed calls turn into someone else’s commission. For real estate agents, brokerages and property managers, every call is a lead, a showing or a tenant who needs an answer, and Abby answers every one of them in your business name, 24/7. Get started with a free trial today.