Providing quality customer service experience is a vital component to any business that wants to be successful in its industry.
According to the 2015 Aspect Customer Service Experience Index, “76% of customers say they view customer service at the true test of how much a company values them.” Learning to properly engage with customers on a personal level is one of the ways to enhance the experience they have, and it’s also a way to enhance your business and take it to the next level.
Here are ten ways to be more personable with your customers:
1. Treat Your Customers Like a Person and Not a Number
According to Entrepreneur.com, “Customers should never feel like a number in a long list. Instead, they should feel as if they’re involved in a one-on-one conversation.”
2. Be Friendly
Being friendly is part of what makes a customer feel good. If a customer feels good they are most likely to use your service again.
3. Learn personal facts about your customers.
What does your customer do for a living? What are their children’s name? Learning, and remembering, key facts about a customer can make them feel important and respected.
4. Remember important details about your customer.
It’s all in the details. Does your customer prefer to communication through email rather than talk on the phone? Do they prefer to be contacted a certain time of day? Remembering these things about them will go a long way while you are conducting business with them.
5. Make your customers feel like a top priority.
Even if you’re in a situation where you may be overwhelmed and spread thin, it is still important to make it appear as if the customer is your main priority.
6. Go the extra mile for your customer
Can you remember a time that a business went above and beyond to ensure that you were a satisfied customer? How did that make you feel? Always strive to make your customers feel that way on a daily basis.
7. Be honest with your customers at all times.
Ideally, any business wants to deliver what they’ve promised without any complications or obstacles. Unfortunately that can not always be the case. However, keeping the lines of communication open and always being honest is key to providing an exemplary customer experience.
8. Be flexible and willing to meet bend to meet your customers demands.
As the saying goes, the customer is always right! Even though this isn’t always the case, thrive to make them feel as if you are doing everything possible to meet their specific needs and demands.
9. Mold the way you do business to fit each customer’s individual personality.
Do you have a customer with a great sense of humor? A customer who is conservative or shy? Make sure that whatever their personality is that you shape your communication style and the way you do business with them to reflect that.
10. Make sure all your employees are all on the same page.
If only some of your employees are putting the personal touch on the customer service experience, it will show. Make sure that everyone is on the same page and that all employees buy into this model of conducting business.