Live Receptionist Service

4.8 stars

Clutch's list of top virtual receptionist services

#1 rated

2023 Inc Best in Business: Business Products & Services

99.99%

Near-perfect uptime means we’re always available

Human Receptionists Powered by AI Technology

Never Miss an Opportunity Again

With 100% live answering, we’ll make sure to get you the calls you need and filter out the ones you don’t.

Accurate & Efficient Lead Intake

Win business, even in your sleep. Your dedicated receptionist team will capture, pre-qualify, and intake your callers.

Increase Your ROI: Prioritize What Matters

Boost revenue, retention, and satisfaction with efficient, high-quality phone experiences – all at a fraction of the cost of a full–time hire.

Save 13+ Hours / Week

Save time and reduce stress. Delegate your call handling to Abby’s virtual receptionists and save, on average, 13 hours a week.

We’re More Than Your Typical Virtual Receptionist Service

Abby’s A.I-assisted human receptionist service is dedicated to combining cutting-edge technology and customer service experts to create the best receptionist feature-set on the market—virtual receptionist, answering service, or otherwise.

Small, Dedicated Receptionist Team

Your dedicated team of 5-10 receptionists acts as an extension of your business

Custom Call Handling

This isn’t a cookie cutter service, your call instructions are customized to fit your needs

Dedicated, Proactive Support

You always have a point of contact – proactive support from a dedicated CSM

24/7 Coverage

We’ve got you covered 24/7 or on your schedule

Appointment Scheduling

We’ll book your appointments on your Outlook or Google calendar

Lead Capture & Intake

Go into every call fully informed with customizable caller intake

Bilingual Receptionists

We’ll answer your calls in English and Spanish

FAQs

No need to hop on the phone for quick answers, we have your FAQs covered

Call Blocking & Filtering

Stop unwanted callers and persistent scammers in their tracks

Scheduled Updates

Set recurring or one-time instructions with the click of a button or swipe of your thumb

HIPAA Compliance

Your Abby service is HIPAA compliant, we’ll protect you and your patient’s information

Call Forwarding & Warm Transfers

We’ll facilitate the hand off – transferring the calls you want directly to you

Voicemail Solutions

Prefer voicemail to written messages? Our custom voicemail solutions have you covered

Your Success, in the Palm of Your Hand

With Abby you get a human receptionist team powered by innovative, proprietary technology. The AbbyGo app empowers you to review conversations, update your instructions, control your account, monitor your usage, and more. And Abby Intelligence is built right in to ensure accuracy and optimize your experience:

Send and receive SMS messages
Receive proactive account recommendations
View call sentiments
Review call transcripts and summaries

The AbbyGo App
Abby Intelligence

Save Money and Boost Sales

With Abby Connect you get real receptionists who really know your business. Every Abby customer gets a dedicated team of 5-10 receptionists for a fraction of the price of a single in-house receptionist No contracts, no funny business, just happy callers.

See Pricing

The Abby Proven Process

1

Dedicated Calibration Specialist

A dedicated Calibration Specialist will work with you to set up your account, customize your instructions, and answer any questions you have!

2

Solutions Engineer for Integrations

We'll help you get your technology all set up—connecting to your system and setting up your integrations so you never miss a call.

3

Calibration Period

During your calibration period we’ll answer, transfer, and manage your calls—getting familiar with your business and adjusting as we go!

4

Dedicated CSM & Abby Intelligence

After your calibration period you get a dedicated CSM who will utilize Abby Human Intelligence and Abby Artificial Intelligence to proactively optimize your account, keep you informed, improve accuracy, and optimize your experience.

Integrations Designed for Your Workflow

Managing your phone has never been so effortless. Abby can plug right into your existing workflows. Our Solutions Engineer will help you put together custom-build integrations with Zapier compatibility, your own forms, or our pre-built integrations.

Learn More

A Human-centric Service that Helps Small Businesses Grow

They don’t sound like the typical virtual receptionist service that I’ve used in the past. Abby is super cost-effective and I’ve recommended them highly.

They don’t sound like the typical virtual receptionist service that I’ve used in the past. Abby is super cost-effective and I’ve recommended them highly.

Michelle H. Personal Injury Firm Manager

Thanks to Abby Connect, I no longer get any spam calls; I used to be inundated with them and get 20–30 calls like this a day. Moreover, I don’t lose business when I’m in a geographical area that doesn’t have good phone service because they can still attend to incoming calls.

Thanks to Abby Connect, I no longer get any spam calls; I used to be inundated with them and get 20–30 calls like this a day. Moreover, I don’t lose business when I’m in a geographical area that doesn’t have good phone service because they can still attend to incoming calls.

Ned Eliason The Adjuster Group LLC

Abby Connect’s team listens to our needs and is unique in adapting to the phone calls and leading a personable conversation. Additionally, they pay attention to details and can get a lot of information from our customers, enabling us to follow up on leads.”

Abby Connect’s team listens to our needs and is unique in adapting to the phone calls and leading a personable conversation. Additionally, they pay attention to details and can get a lot of information from our customers, enabling us to follow up on leads.”

Chip Holmes Eagle Home Appraisal

Abby has enabled my self and my partner to support our customers 24/7/366 without having to be “on-call” ourselves. They have not only relieved us of the anxiety of remaining alert and ‘available’ at all times, but we trust they will act as an extension of us, and treat our customers just the same as if we or our in-house staff were taking the call ourselves.

Abby has enabled my self and my partner to support our customers 24/7/366 without having to be “on-call” ourselves. They have not only relieved us of the anxiety of remaining alert and ‘available’ at all times, but we trust they will act as an extension of us, and treat our customers just the same as if we or our in-house staff were taking the call ourselves.

Alethe D. CFO Small Business (G2)

I would give Abby Connect 10 stars if I could! They are exactly what any business could want! They answer each and every call with the same high level of energy. They take the time to know and understand your business so they can answer the questions that come in, leaving you time to actually manage your business! I highly recommend their services!

I would give Abby Connect 10 stars if I could! They are exactly what any business could want! They answer each and every call with the same high level of energy. They take the time to know and understand your business so they can answer the questions that come in, leaving you time to actually manage your business! I highly recommend their services!

Alison McReynolds Google

The Best Receptionist Service ON THE MARKET

24/7 Virtual Receptionist Service