The Best Virtual Receptionist Service
Convert More Callers
into Customers
Generate more revenue with #1 rated virtual receptionist service that answers every phone call.
How a Live Virtual Receptionist Service Works
We Become Experts in Your Business
Every business is given a dedicated virtual receptionist team that is trained specifically for your business and answering service care needs. This will allow us to answer your phone calls so effectively it sounds like we’re in your office.
We Connect to Your Phone Call System
Our dedicated virtual answering service team makes your life easier by helping you connect your phone system smoothly and seamlessly so you never miss a call.
We Answer & Manage Your Calls
With 24/7 call answering, our virtual receptionists answer every call, resolve customer questions, schedule appointments, and much more–impressing your customers one call at a time.
You Never Miss What's Happening
Our mobile app and client portal allows you to see any logs and call information so you never miss a detail.
Live Virtual Receptionists That Drive Real Results
Save 13+ Hours / Week
By delegating call handling to virtual receptionists, a business owner can save, on average, 13 hours per week.
Increase Your Calls ROI
Prioritizing better phone customer service is proven to increase revenue, retention, and satisfaction.
Never Miss a Call Again
With 24/7 call answering, your customers will always reach you–ensuring they don’t have the opportunity to call your competitors.
Represent Your Business Right
First impressions are everything. Impress callers with a professional, reliable, and live virtual receptionist team.
The Leader in Virtual Receptionist Features
No matter where you go you will not find a virtual receptionist service that offers this many features. Our focus is to provide the best possible customer support experience, we are always updating existing features and delivering new features!
Dedicated Receptionist Team
Your assigned receptionist team truly becomes an extension of your business.
Custom Answering Hours
From standard business hours to 24/7/365, we are here for your callers at all times.
Customized Client Intake
We gather what you need to qualify, prioritize & assist your callers.
Dedicated Success Manager
Your immediate point of contact that oversees your account and ensures top quality.
Appointment Scheduling
We can book appointments using a tool that integrates with Outlook & Google.
Call Announcement & Transfer
Don’t take a call you didn’t want -- we screen and announce all your calls.
Bilingual Receptionists
We deliver exceptional customer experiences for your Spanish-speaking callers.
Voicemail Solutions
Prefer voicemails over written messages? We offer custom voicemail solutions.
Custom Transfer Tunes
Express yourself and your company through default and custom transfer tunes.
Answer FAQs
Our receptionists use your information to answer caller’s common questions.
Call & Text from App
Manage your calls from anywhere with the AbbyGO mobile app.
Unlimited Users
No limit to the number of team members you can have as contacts on your account.
Scheduled Updates
Have the flexibility to schedule multiple one-time or recurring live call handling rules on your account.
Call Blocking
Stop unwanted callers from reaching you, block persistent spammers or simply just to conserve more of your receptionist minutes.
Seamless Integrations
Through custom-built integrations and Zapier compatibility, your Abby Connect receptionists can plug right into your existing workflows.
Dedicated Receptionist Team
Your assigned receptionist team truly becomes an extension of your business.
Custom Answering Hours
From standard business hours to 24/7/365, we are here for your callers at all times.
Customized Client Intake
We gather what you need to qualify, prioritize & assist your callers.
Dedicated Success Manager
Your immediate point of contact that oversees your account and ensures top quality.
Appointment Scheduling
We can book appointments using a tool that integrates with Outlook & Google.
Call Announcement & Transfer
Don’t take a call you didn’t want -- we screen and announce all your calls.
Bilingual Receptionists
We deliver exceptional customer experiences for your Spanish-speaking callers.
Voicemail Solutions
Prefer voicemails over written messages? We offer custom voicemail solutions.
Custom Transfer Tunes
Express yourself and your company through default and custom transfer tunes.
Answer FAQs
Our receptionists use your information to answer caller’s common questions.
Call & Text from App
Manage your calls from anywhere with the AbbyGO mobile app.
Unlimited Users
No limit to the number of team members you can have as contacts on your account.
Scheduled Updates
Have the flexibility to schedule multiple one-time or recurring live call handling rules on your account.
Call Blocking
Stop unwanted callers from reaching you, block persistent spammers or simply just to conserve more of your receptionist minutes.
Seamless Integrations
Through custom-built integrations and Zapier compatibility, your Abby Connect receptionists can plug right into your existing workflows.
4.8 stars
Clutch's list of top virtual receptionist services
#1 rated
virtual receptionist service by Consumer Affairs
99.99%
near-perfect uptime means we're always available
Manage Your Calls from Anywhere
Lead your virtual receptionist team with Abby Connect’s mobile app, AbbyGO. Our mobile app allows you to review conversations, give updates to your team, and control your Abby Connect account. Additional features include:
- Send and receive SMS messages
- Check current usage and receptionist minutes
- Update account payment method
How Our Pricing Works
We offer three tiers of live virtual answering service support: 100 minutes, 200 minutes, and 500 minutes. These are monthly plans and no contracts are ever required. We do not offer annual plans.
You are only billed for engaged calls. We have call blocking and don’t engage with spam so your minutes are only spent on the highest quality callers!
“They don't sound like the typical receptionist service that I've used in the past. Abby is super cost-effective and I've recommended them highly.”
The Best Free Trial Available
When we say it’s a free trial, we mean it. No contracts and you can start whenever you are ready.