Virtual Receptionist Service

Convert More Callers
into Customers

Generate more revenue with #1 rated virtual receptionist service that answers every call.

How a Live Virtual Receptionist Service Works

1

We Become Experts on Your Business

Every business is given a dedicated team that is trained specifically to your business. This will allow us to answer calls effectively.

2

We Connect to Your Phone System

We want to make your life easier. Your dedicated team will help in connecting with your phone system to get started right away.

3

We Answer & Manage Your Calls

With 24/7 call answering, our receptionists answer every call, resolve customer questions, schedule appointments, and much more.

4

You Never Miss What's Happening

Our mobile app and client portal allows you to see any logs and call information so you never miss out on what’s going on.

Live Virtual Receptionists That Drive Real Results

Save 13+ Hours / Week

By delegating call handling to virtual receptionists, business owners save, on average, 13 hours per week.

Increase Your Calls ROI

Prioritizing better phone customer service is proven to increase revenue, retention, and satisfaction.

Never Miss a Call Again

With 24/7 call answering, your customers will always reach you so they don’t have the opportunity to call your competitors.

Represent Your Business Right

First impressions are everything. Impress callers with a professional, reliable, and live virtual receptionist team.

The Leader in Virtual Receptionist Features

No matter where you go you will not find a virtual receptionist service that offers this many features. Our focus is to provide the best possible customer experience, we are always updating existing features and delivering new features!

Dedicated Receptionist Team

Your assigned receptionist team truly becomes an extension of your business.

Custom Answering Hours

From standard business hours to 24/7/365, we are here for your callers at all times.

Customized Client Intake

We gather what you need to qualify, prioritize & assist your callers.

Dedicated Success Manager

Your immediate point of contact that oversees your account and ensures top quality.

Appointment Scheduling

We can book appointments using a tool that integrates with Outlook & Google.

Call Announcement & Transfer

Don’t take a call you didn’t want -- we screen and announce all your calls.

Bilingual Receptionists

We deliver exceptional customer experiences for your Spanish-speaking callers.

Voicemail Solutions

Prefer voicemails over written messages? We offer custom voicemail solutions.

Custom Transfer Tunes

Express yourself and your company through default and custom transfer tunes.

Answer FAQs

Our receptionists use your information to answer caller’s common questions.

Call & Text from App

Manage your calls from anywhere with the AbbyGO mobile app.

Unlimited Users

No limit to the number of team members you can have as contacts on your account.

Scheduled Updates

Have the flexibility to schedule multiple one-time or recurring live call handling rules on your account.

Call Blocking

Stop unwanted callers from reaching you, block persistent spammers or simply just to conserve more of your receptionist minutes.

Seamless Integrations

Through custom-built integrations and Zapier compatibility, your Abby Connect receptionists can plug right into your existing workflows.

Dedicated Receptionist Team

Your assigned receptionist team truly becomes an extension of your business.

Custom Answering Hours

From standard business hours to 24/7/365, we are here for your callers at all times.

Customized Client Intake

We gather what you need to qualify, prioritize & assist your callers.

Dedicated Success Manager

Your immediate point of contact that oversees your account and ensures top quality.

Appointment Scheduling

We can book appointments using a tool that integrates with Outlook & Google.

Call Announcement & Transfer

Don’t take a call you didn’t want -- we screen and announce all your calls.

Bilingual Receptionists

We deliver exceptional customer experiences for your Spanish-speaking callers.

Voicemail Solutions

Prefer voicemails over written messages? We offer custom voicemail solutions.

Custom Transfer Tunes

Express yourself and your company through default and custom transfer tunes.

Answer FAQs

Our receptionists use your information to answer caller’s common questions.

Call & Text from App

Manage your calls from anywhere with the AbbyGO mobile app.

Unlimited Users

No limit to the number of team members you can have as contacts on your account.

Scheduled Updates

Have the flexibility to schedule multiple one-time or recurring live call handling rules on your account.

Call Blocking

Stop unwanted callers from reaching you, block persistent spammers or simply just to conserve more of your receptionist minutes.

Seamless Integrations

Through custom-built integrations and Zapier compatibility, your Abby Connect receptionists can plug right into your existing workflows.

4.8 stars

Clutch's list of top virtual receptionist services

#1 rated

virtual receptionist service by Consumer Affairs

99.99%

near-perfect uptime means we're always available

Manage Your Calls from Anywhere

Lead your virtual receptionist team with Abby Connect’s mobile app, AbbyGO. Our mobile app allows you to review conversations, give updates to your team, and control your Abby Connect account. Additional features include:

  • Send and receive SMS messages
  • Check current usage and receptionist minutes
  • Update account payment method

How Our Pricing Works

We offer three tiers of live virtual reception: 100 minutes, 200 minutes, and 500 minutes. These are monthly plans and no contracts are ever required. We do not offer annual plans.

You are only billed for engaged calls. We have call blocking and don’t engage with spam so your minutes are only spent on the highest quality callers!

#1 Virtual Receptionists
Consumer Affairs | 2016-2021
Top Virtual Receptionist Service
CLUTCH | 2017-2021
Top Answering Services
CLUTCH | 2017-2021
Top Attorney Answering Services
CLUTCH | 2017-2021

“They don't sound like the typical receptionist service that I've used in the past. Abby is super cost-effective and I've recommended them highly.”

Michelle H.
Personal Injury Firm Manager