Creating An Excellent Customer Experience

Do not neglect your brand’s customer service. Work hard towards creating a memorable customer service experience for everyone around you. 

 

With the holidays around the corner, and a massive rise in cliental for retail stores, it’s important to maintain your customer service standards regardless of your industry. 

1.png

Smile: Knowing that body language can either work with or against you, you want to make sure that you are consciously giving away the right cues.

You want people to be comfortable being around you and comfortable approaching you.

As an elite customer service representative, welcome help needed!

Some personalities aren’t the type to come up to you freely; they may be a bit shyer. Don’t make it harder for them. Customer Service representatives should always have a warm and inviting smile, no ifs, ands or buts!

When you can’t smile, you come off as unapproachable and stern. 

For our live answering service, we train our team to smile, even if people cannot see it over the phone. They may not see it, but they can feel it. 

2.png

Availability: We live an an era of many choices.

Competition is high, and clients’ tolerance is minimal.

If clients do not feel like they are getting the treatment they deserve, they will not stick around and wait for you to communicate with them.

Before you know it, they are at your competition’s front door. 

It’s more than just retaining clients, it’s about retaining clients because you’ve provided a great experience. 

Clients don’t like to necessarily wait around a few business days for a call back or for assistance.

They want to know that someone is available and avidly working towards a solution for them. 

3.png

Be Considerate: Many clients call in between breaks and lunches, and many make the time to give you a ring. As you can imagine, it can be extremely frustrating to either not reach anyone or (more frustrating) to reach someone who isn’t equipped to help. 

Clients do not like being tossed around between representatives, they don’t like being on long hold intervals and they don’t like repeating themselves. 

Be considerate of their time and find ways to make their experience easier, more effective all within a timely manner. 

4.png

Be a Go-Giver: Based on the book from Bob Burg and John David Mann, The Go-Giver, this impactful business idea has been adapted by many business owners who were close to shutting down their doors. 

The concept of giving more in value than you give in payment is transformative. 

Don’t help clients because you want to increase your revenue, help clients because you authentically want to make a difference in their life. 

If you focus your energy on serving others and their needs, you by default will succeed in yours.

Customer service is an experience not a product or service. 

5.png

Your Brand’s Customer Service: As unique as your product or service is, there’s always a competitor.

It’s not your products or service that will create brand loyalty or an increased client retention.

Your brand as a whole will stand out when you put more value on serving your target market rather than selling to them. 

Here are a couple of components that add to the customer service puzzle. 

  • It’s the way you make them feel
  • It’s the experience you provide
  • It’s in the form of quick and easy responses
  • It’s by complimenting and appreciating them
  • It’s by letting them know that you care to help
  • It’s by getting to know them
  • It’s by making them feel special
  • It’s by over delivering 

6.png

Greet Them: One of the simplest ways to make someone feel welcomed is by acknowledging that they’re there.

A weak handshake usually starts conversations off on a bad foot. A weak handshake usually transmits weak character, weak decision making skills and weak confidence. 

7.png

Patience: Be patient with the person you are interacting with.

Everyone communicates differently.

Some may have an accent that may require you to listen more attentively. Some may talk a bit slower. Maybe a bit faster. Some may move around a lot.

Be patient, don’t let frustration hit you and focus on what the client has to say. 

8.png

Repeating information back to clients not only reaffirms the caller that you are listening to what they are saying, but it also ensure that you have the correct information.

You should always confirm phone numbers and the spelling of first and last names. We train our virtual receptionists to repeat the callers first name throughout a call and to always confirm everything. 

What a client is calling in regards to is the heart of the conversation, so make sure to summarize it back to the caller as well. 

 

9.png

Postitive Language: We place a huge emphasis on using positive language.

Our virtual receptionists know that psychologically speaking, using the word “no” releases stress-producing hormones and affects logic and reasoning. 

For this reason, it’s important to start reshaping your vocabulary and substituting negative phrases for positive ones. 

Depending on the word-choice you use, you can potentially sound rude, demanding or inattentive. 

10.png

Expertise: Being an expert in your product/ service is vital. 

The key to attaining new business is establishing enough trust for them to choose you over competitors. 

When you know what you’re talking about and know exactly how you can help, you will have an unwavering conviction of your product/service, and they’ll recognize that. 

Written by

Marlene Cosain

Marlene Cosain

Marlene started with Abby Connect 7 years ago as a receptionist and was won over by the culture and care the company has for its employees. The minute she took her first phone call, she fell in love with helping people. Since then, Marlene has been a pivotal piece of growing Abby Connect – having been a long-time leader in hiring, training, developing, and managing the receptionist floor. Outside of work, Marlene and her husband also run an online retail business. Marlene’s personal mission as a certified Life Coach and as an Abby Way Co-Director is to inspire, empower and educate others in the Abby Way.

34 responses to “Creating An Excellent Customer Experience

  1. Boostaro increases blood flow to the reproductive organs, leading to stronger and more vibrant erections. It provides a powerful boost that can make you feel like you’ve unlocked the secret to firm erections

  2. Neotonics is an essential probiotic supplement that works to support the microbiome in the gut and also works as an anti-aging formula. The formula targets the cause of the aging of the skin.

  3. Dentitox Pro is a liquid dietary solution created as a serum to support healthy gums and teeth. Dentitox Pro formula is made in the best natural way with unique, powerful botanical ingredients that can support healthy teeth.

  4. FitSpresso stands out as a remarkable dietary supplement designed to facilitate effective weight loss. Its unique blend incorporates a selection of natural elements including green tea extract, milk thistle, and other components with presumed weight loss benefits.

  5. GlucoBerry is one of the biggest all-natural dietary and biggest scientific breakthrough formulas ever in the health industry today. This is all because of its amazing high-quality cutting-edge formula that helps treat high blood sugar levels very naturally and effectively.

  6. Kerassentials are natural skin care products with ingredients such as vitamins and plants that help support good health and prevent the appearance of aging skin. They’re also 100% natural and safe to use. The manufacturer states that the product has no negative side effects and is safe to take on a daily basis.

  7. TerraCalm is an antifungal mineral clay that may support the health of your toenails. It is for those who struggle with brittle, weak, and discoloured nails. It has a unique blend of natural ingredients that may work to nourish and strengthen your toenails.

  8. BioFit is an all-natural supplement that is known to enhance and balance good bacteria in the gut area. To lose weight, you need to have a balanced hormones and body processes. Many times, people struggle with weight loss because their gut health has issues.

  9. Amiclear is a dietary supplement designed to support healthy blood sugar levels and assist with glucose metabolism. It contains eight proprietary blends of ingredients that have been clinically proven to be effective.

  10. Glucofort Blood Sugar Support is an all-natural dietary formula that works to support healthy blood sugar levels. It also supports glucose metabolism. According to the manufacturer, this supplement can help users keep their blood sugar levels healthy and within a normal range with herbs, vitamins, plant extracts, and other natural ingredients.

  11. Introducing FlowForce Max, a solution designed with a single purpose: to provide men with an affordable and safe way to address BPH and other prostate concerns. Unlike many costly supplements or those with risky stimulants, we’ve crafted FlowForce Max with your well-being in mind. Don’t compromise your health or budget – choose FlowForce Max for effective prostate support today!

  12. HoneyBurn is a 100% natural honey mixture formula that can support both your digestive health and fat-burning mechanism. Since it is formulated using 11 natural plant ingredients, it is clinically proven to be safe and free of toxins, chemicals, or additives.

  13. TropiSlim is a unique dietary supplement designed to address specific health concerns, primarily focusing on weight management and related issues in women, particularly those over the age of 40.

  14. EyeFortin is a natural vision support formula crafted with a blend of plant-based compounds and essential minerals. It aims to enhance vision clarity, focus, and moisture balance.

  15. Metabo Flex is a nutritional formula that enhances metabolic flexibility by awakening the calorie-burning switch in the body. The supplement is designed to target the underlying causes of stubborn weight gain utilizing a special “miracle plant” from Cambodia that can melt fat 24/7.

  16. The Quietum Plus supplement promotes healthy ears, enables clearer hearing, and combats tinnitus by utilizing only the purest natural ingredients. Supplements are widely used for various reasons, including boosting energy, lowering blood pressure, and boosting metabolism.

  17. Puravive introduced an innovative approach to weight loss and management that set it apart from other supplements. It enhances the production and storage of brown fat in the body, a stark contrast to the unhealthy white fat that contributes to obesity.

  18. t’s Time To Say Goodbye To All Your Bedroom Troubles And Enjoy The Ultimate Satisfaction And Give Her The Leg-shaking Orgasms. The Endopeak Is Your True Partner To Build Those Monster Powers In Your Manhood You Ever Craved For..

  19. Erec Prime is a cutting-edge male enhancement formula with high quality raw ingredients designed to enhance erection quality and duration, providing increased stamina and a heightened libido.

  20. Prostadine is a dietary supplement meticulously formulated to support prostate health, enhance bladder function, and promote overall urinary system well-being. Crafted from a blend of entirely natural ingredients, Prostadine draws upon a recent groundbreaking discovery by Harvard scientists.

  21. With its all-natural ingredients and impressive results, Aizen Power supplement is quickly becoming a popular choice for anyone looking for an effective solution for improve sexual health with this revolutionary treatment.

  22. Claritox Pro™ is a natural dietary supplement that is formulated to support brain health and promote a healthy balance system to prevent dizziness, risk injuries, and disability. This formulation is made using naturally sourced and effective ingredients that are mixed in the right way and in the right amounts to deliver effective results.

  23. Nervogen Pro, A Cutting-Edge Supplement Dedicated To Enhancing Nerve Health And Providing Natural Relief From Discomfort. Our Mission Is To Empower You To Lead A Life Free From The Limitations Of Nerve-Related Challenges. With A Focus On Premium Ingredients And Scientific Expertise.

  24. InchaGrow is an advanced male enhancement supplement. Discover the natural way to boost your sexual health. Increase desire, improve erections, and experience more intense orgasms.

Leave a Reply

Your email address will not be published. Required fields are marked *