At Abby, we care about your callers and customers’ experiences, but we also care about your experience! And all our processes are built to ensure a phone management experience that is high-quality, but also easy for you to manage.
Our goal is to take stress off your shoulders, not add it!
Introducing the Abby Proven Process—our VIP client process designed just for your small business. This process is built to get your call handling kicked off right. In your first 30 days, your dedicated team gets to know your business, customizes your service, and sets up your account. You’ll have access to our Client Success Team, a Solutions Engineer for any technical or integration needs, and proactive support to ensure your call handling runs smoothly from day one.
With the Abby Proven Process, you get:
- A team dedicated to your business’ success
- Call handling that’s as unique as your business
- A VIP experience
- A Client Success Team for all your Abby needs
- Proactive account recommendations ensure continuous improvement
Here’s how the Abby Proven Process works:
1. Easy Onboarding Process
Every Abby client gets a smooth, personalized start. Our team of Abby and call-handling experts will guide you through setting up your account and customizing your call handling to match your unique needs. During the calibration period, we’ll work closely with you to ensure Abby is the perfect fit and that everything is running seamlessly.
Many of our team members have been receptionists themselves, so they’re well-equipped to offer insightful guidance, smart recommendations, and tailored account setups—setting you up for long-term success.
2. Solutions Engineer
Need help setting up your systems? Need to use Zapier or a third-party tool to set up an integration?
We don’t expect you to be a software expert, that’s why we have one on staff! Our in-house Solutions Engineer is happy to help. We’ll make sure your calls are routing correctly, we’re synced with your calendar, and caller information always gets where it needs to go!
3. 30-Day Onboarding Period
Every Abby client begins with a 30-day onboarding period designed to ensure a seamless transition and set you up for long-term success. During this time, our expert team will help you configure your technology, calibrate your account, and tailor your service to match your business needs.
This is more than a test drive—it’s a partnership. We use this time to learn about your business while you get to know your Abby team, so when onboarding ends, your call handling is already dialed in and ready to go.
4. Client Success Team
After your 30-day onboarding period ends and your account is live, our Client Success Team takes over. They’ll be your go-to resource for service customizations, feedback, and account updates. The team works closely with your dedicated receptionist team and stays in sync with your preferences to ensure we’re consistently delivering top-tier service tailored to your business.
5. Abby Human Intelligence
Of course, your experience doesn’t stop once you’re kicked off! We’re dedicated to a call-handling service that gets better every day. That’s where Abby Human Intelligence comes in. We tap into the expertise of your team to provide proactive recommendations for improving your callers’ experiences, instead of waiting until something goes wrong!
All you have to do is accept, accept with edits, or reject the suggestions in the AbbyGo app or the portal. The longer we answer your calls and the more we get to know your business, the better your suggestions and your service gets.
Get Started with Abby Connect
We’re not your average virtual receptionist service. Your team of human receptionists is empowered by AI technology and proven processes to ensure consistent, excellent, and ever-improving experiences. Your dedicated team of 5-10 receptionists will answer, transfer, take messages, schedule appointments, and represent your business—and your callers will love it!
Get started today and turn your phone into a customer-delighting, revenue-generating machine.
