What Does it Mean to be A.I.-Assisted?

Missed calls are expensive and most receptionist services promise 100% live answering. But when the quality, efficiency, and features don’t line up, live answering alone simply isn’t enough.   

Abby Connect isn’t your typical virtual receptionist or answering service.  

We call ourselves A.I.-Assisted Human Receptionists because we’re dedicated teams of real people, utilizing the best technology on the market to provide next-level receptionist services. 

But what does “A.I.-Assisted” mean?  

We care about providing real-human services that are even higher quality than real humans can normally provide. That’s where the A.I., or what we like to call it, Abby Intelligence, comes in.  

We’re turning our real humans into customer-service superhumans with automation, tools, and processes to ensure your callers always get the very best service. Your phones are always answered by real humans who are customer service, call-routing, communication, and problem-solving experts. Your callers always get VIP treatment from real people. But now you (and your receptionist team) get a technological boost that improves consistency, efficiency, and quality. 

Abby Intelligence is where artificial intelligence and human intelligence come together to improve the Abby service by: 

  • Reducing human error 
  • Improving receptionist efficiency 
  • Cutting costs by managing receptionist time 
  • Providing more sophisticated analytics 
  • Proactively improving your call-handling 
  • And more! 

Dedication to Nonstop Innovation 

We’re pushing feature and technology updates faster than any other receptionist company on the market—taking advantage of evolving technology to empower your team in the form of back-end improvements and new features. You can sign up for the Abby Beta Program in your AbbyGo app or Abby Portal to get early access to new features!  

Abby Intelligence Features 

We have an initial feature set that is on the market today, and a long roadmap of innovations to come.  

Abby Human Intelligence 

Our very first Abby Intelligence feature wasn’t artificial at all—it was Abby Human Intelligence! With Abby Human Intelligence (A.H.I.) we tap into the expertise and insights from your dedicated receptionist team to provide proactive optimization recommendations. Nobody knows how to improve your call handling better than the ones executing it. We’ll make proactive recommendations, and all you have to do is select yes, no, or yes with edits—and your service will get better every day! 

A.I.-Powered Call Transcripts 

Sometimes you need access to the details of a call. That’s where A.I.-powered call transcripts come in. You get an automatic play-by-play of the conversation for easy record and reference. A.I. takes human error out of the equation while improving speed and efficiency. 

A.I.-Powered Call Summaries 

Traditionally call summaries have been time-consuming, taking receptionists away from the phones and your callers. With A.A.I. call summaries you get a fast error-free synopsis of every call—empowering you to focus on revenue-generating activities instead of having to comb through call transcripts for quick information. And your receptionists can focus on happy callers instead of taking notes! 

Sentiment Scores (Coming Soon) 

Have you ever wondered how many of your callers are happy? How many are angry? Sentiment scores use A.I. technology to identify keywords in transcripts to let you know, at a glance, the tone of the call. This helps you identify who needs quick callbacks and attention in order to enhance customer service, repair relationships, and reduce potential revenue loss.

Abby Connect’s A.I.-Assisted Human Receptionists 

When we say “A.I.-Assisted” we mean it. With Abby Connect you get the best receptionists powered by better technology—quality guaranteed. And we’re getting better every day.  

If you’re interested in getting access to a dedicated Nevada-based team of 5-10 expert receptionists for a fraction of the cost of a single full-time hire, now’s the time!  

Get started with a 14-day calibration period during which we’ll set up your account and your team will get to know your business. You get VIP service right off the bat with a dedicated Calibration Specialist and access to a Solutions Engineer to help set up and integrate your systems.  

Get Started

Written by

Anna Taylor

Anna Taylor

Anna is an accomplished marketing professional with an MBA and certification in marketing and eight years of experience in the field. More than half of that experience has been focused on customer experience and small business growth, exploring how businesses balance human and technology solutions. Above all, Anna is committed to human-first marketing and business development, ensuring that every initiative is focused on creating meaningful connections with customers and driving long-term growth.