Revolutionizing the Customer Experience for Medical Practices

Eliminate administrative burden so you can focus on what matters most: the patient.

The Leader in Virtual Receptionist Features

No matter where you go you will not find a virtual receptionist service that offers this many features. Our focus is to provide the best possible customer experience, we are always updating existing features and delivering new features!

Dedicated Receptionist Team

Your assigned receptionist team truly becomes an extension of your business.

Custom Answering Hours

From standard business hours to 24/7/365, we are here for your callers at all times.

Seamless Integrations

Customized Client Intake

We gather what you need to qualify, prioritize & assist your callers.

Dedicated Success Manager

Your immediate point of contact that oversees your account and ensures top quality.

Appointment Scheduling

We can book appointments using a tool that integrates with Outlook & Google.

Call Announcement & Transfer

Don’t take a call you didn’t want -- we screen and announce all your calls.

Bilingual Receptionists

We deliver exceptional customer experiences for your Spanish-speaking callers.

Voicemail Solutions

Prefer voicemails over written messages? We offer custom voicemail solutions.

Custom Transfer Tunes

Express yourself and your company through default and custom transfer tunes.

Answer FAQs

Our receptionists use your information to answer caller’s common questions.

Call & Text from App

Manage your calls from anywhere with the AbbyGO mobile app.

Unlimited Users

No limit to the number of team members you can have as contacts on your account.

Scheduled Updates

Have the flexibility to schedule multiple one-time or recurring live call handling rules on your account.

Call Blocking

Stop unwanted callers from reaching you, block persistent spammers or simply just to conserve more of your receptionist minutes.

Dedicated Receptionist Team

Your assigned receptionist team truly becomes an extension of your business.

Custom Answering Hours

From standard business hours to 24/7/365, we are here for your callers at all times.

Seamless Integrations

Customized Client Intake

We gather what you need to qualify, prioritize & assist your callers.

Dedicated Success Manager

Your immediate point of contact that oversees your account and ensures top quality.

Appointment Scheduling

We can book appointments using a tool that integrates with Outlook & Google.

Call Announcement & Transfer

Don’t take a call you didn’t want -- we screen and announce all your calls.

Bilingual Receptionists

We deliver exceptional customer experiences for your Spanish-speaking callers.

Voicemail Solutions

Prefer voicemails over written messages? We offer custom voicemail solutions.

Custom Transfer Tunes

Express yourself and your company through default and custom transfer tunes.

Answer FAQs

Our receptionists use your information to answer caller’s common questions.

Call & Text from App

Manage your calls from anywhere with the AbbyGO mobile app.

Unlimited Users

No limit to the number of team members you can have as contacts on your account.

Scheduled Updates

Have the flexibility to schedule multiple one-time or recurring live call handling rules on your account.

Call Blocking

Stop unwanted callers from reaching you, block persistent spammers or simply just to conserve more of your receptionist minutes.

4.8 stars

on Clutch and Consumer Affairs

#1 rated

virtual receptionist service by Consumer Affairs

4,419+

small businesses happily served

Your Patients Can Call or Chat for Immediate Assistance

Live Receptionist

Generate more revenue with #1 rated virtual receptionist service that answers every call.

  • Dedicated Receptionist Team
  • Custom Answering Hours
  • Customized Client Intake
  • Dedicated Success Manager
  • Call Announcement & Transfer

Live Chat

Put the human back in the conversation and make meaningful connections with your website visitors.

  • Chat to Call
  • Automated Greetings
  • Pre Chat Form
  • Post Chat Survey
  • 24/7 Support

 

Save Medical Offices Time & Money


Our HIPAA-compliant medical office answering service comes loaded with industry-specific services so that you can focus on what matters most, caring for your patients. Let our expert receptionist team handle your patient intake and day-to-day tasks so you can focus on growing your practice.

With the money and time you save, you can deploy your resources to things that matter the most, like treating patients and maintaining their health and happiness. Opt for our medical answering service and notice how quickly your office becomes agile and efficient.

 

Services Tailored to Your Medical Office


Every physician’s office operates in a different context, and our solutions are always tailor-made and customized to each office’s needs. Right from the frequency and timings of the calls received, we can customize the style and content of the calls.

  • Service Customers in Both Spanish and English
  • Ensure Compliance with HIPAA Standards and Laws
  • Trained on Your Service Offerings
  • Obtain Accurate Information on the First Call, Not the Return Call

 

24/7 Live Answering Service Solution


Don’t let your patients hang up and call your competitors. Being available is critical to improving your medical office’s customer experience, especially in the fast-paced, competitive world in which we live.

We want to ensure that you never miss a call again, which is why we offer custom answering hours. From standard business hours to 24/7/365, our virtual receptionists answer your calls live when you and your callers need us.

 

Trust Your Calls to Receptionists That Care


Represent your physician’s office right with the most expertly trained and professional receptionists in the medical industry. Your patients are our patients; let Abby take the call to ensure the best service possible.

  • All Receptionists Attend Weekly 1-on-1 Meetings
  • Success Manager’s & Receptionist Development Leaders Ensure Top Quality
  • Our Focus is Non-Stop Customer Care

HIPAA-COMPLIANT MEDICAL OFFICE ANSWERING SERVICE

Simple Pricing Plans Built for any Medical Office

I own a dental practice and we use Abby Connect as a solution to my receptionist not being able to answer the phone.

Kambiz G Dentist & Practice Owner

Without Abby Connect, we would be losing these people to other dental offices. Now, we’re able to retain them.

Mark D Dentist & Practice Owner

I’ve tried other answering services in the past. Some were bad. Some were good, but Abby Connect is by far the best.

John P Chiropractor & Practice Owner

A Team Doctors Trust and Recommend

HIPAA Compliant
Offering Fully Compliant Answering Services
#1 Virtual Receptionists
CONSUMER AFFAIRS | 2016-2021
Top Answering Services
CLUTCH | 2017-2021

Highly Trained Receptionist Teams

  • abby connect jazmin featured staff icon
  • abby connect david featured staff icon
  • abby connect mariah featured staff icon
  • abby connect melissa featured staff icon
Jazmin Abby Connect Featured Receptionist

Meet Jazmin

Receptionist | 3 years

Our resident artist, Jazmin, is a friendly and fun receptionist who loves working for Abby Connect because of our amazing management team.

  • Fluent in Both Spanish & English
  • Loves Drawing, Painting, Dancing & Cooking
  • Creates Online Video Make-up Tutorials
Meet the Team
David Abby Connect Featured Receptionist

Meet David

Receptionist | 1 years

Our favorite New Yorker, this Brooklyn-born receptionist is good-humored, thoughtful, and smart as a whip.

  • Loves Making Funny Videos
  • His Favorite Movie is Home Alone
  • Survived the Cyclone Roller Coaster on Coney Island
Meet the Team
Mariah Abby Connect Featured Receptionist

Meet Mariah

Talent Acquisition Specialist | 3 years

Our Talent Acquisition Specialist and singer, Mariah, loves the Abby Culture and helping grow our team.

  • Born and Raised In Las Vegas
  • Was In Choir For 8 Years
  • Favorite Superhero: Her Mom
Meet the Team
Melissa Abby Connect Featured Receptionist

Meet Melissa

Answering Expert | 4 years

A Las Vegas girl, who once lived in Sweden, Melissa loves the work environment at Abby Connect and is a social butterfly.

  • Fluent in Both Spanish and English
  • Enjoys Working with Lawyers
  • Loves Karaoke, Traveling, and Hidden Coffee Shops
Meet the Team

MEDICAL OFFICE ANSWERING SERVICE

Everything You Need to Know About Medical Answering Services

What are your hours?

Abby Connect is available whenever you need us. Our standard package includes live answering anytime between the hours of 5am-9pm PST weekdays, and 6am-6pm PST on weekends. If you need answering beyond those hours, no problem! We offer 24/7/365 as an add on.

How do I receive my messages?

Receive your messages where you want them. We can email them, send them as a text message (SMS) to your phone, and even send them as a pop-up notification to the AbbyGO mobile app.  We can also send them to multiple contacts in your company if you so choose.

Can I have my calls recorded?

We have revamped our call recording capabilities! Everyone now has the option to add call recordings to their account. This feature does require (by law) a quick message to callers that the call will be recorded. To activate call recording, reach out to your account manager or email abby@abbyconnect.com.

What if I’m unavailable to take the call?

That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Psst, we can also transcribe your voicemails and send them directly to your inbox.  Regardless of the method, we’re here to be customized to your business needs.  There are a lot of different options – just ask!

Do you have a mobile app? Where can I manage my account?

Yes, with the AbbyGO Mobile App, you will be able to manage your business calls and update your receptionist team as to your availability and call routing on-the-go. Our app also lets you call and text from your business phone, check your minute usage, and update your payment methods. For all other settings, our online Account Portal can be accessed from any computer or mobile device to review more details from your account including call logs, call recordings, messages logs, contacts, invoices, and more.

Can your virtual receptionists submit information to my CRM?

Abby Connect can send messages about your calls and caller information via email, text message, and AbbyGO mobile app. We customize your intake process and make sure we collect everything you need. We can also send that information directly into some CRMs directly or through our Abby Connect Zapier Integration. Review our Integrations and speak to your contact at Abby Connect for more information.

Are my calls outsourced to an overseas call center?

Never! All of our virtual receptionists operate out of the USA, with 99.9% based at our company headquarters in Las Vegas, Nevada.