Also, the price point is way less than having someone working in my office. It’s been fantastic with them. I get a lot more work done now.
Abby Connect is fantastic. I would refer them to everybody. It has allowed us to work more efficiently in the office.
Unlike other answering services, I never get questions, comments or complaints from clients about who’s answering the phones for us.
After my free trial, I wouldn’t go with anybody else. They always have a great attitude no matter what time of day and having them helps me stay organized.
We tested half a dozen different services before we found Abby Connect. There’s a night and day difference between them and everyone else.
I’m a solo person in here and they’re very vital for my business when I’m not here doing other things for the business.
I love the service. It helped free up a lot of my time. Whenever any of my clients call, they get a friendly person or a friendly voice.
They’re very accommodating and easy to work with. Abby makes it easy for customers to reach us and it presents a good face for our company when people call.
Customer service nowadays is pretty hard to find. That’s what impresses me the most about Abby Connect – how focused they are on customer service.
There’s been a huge reduction in stress for me and it has really helped me to focus on what’s important rather than what’s not important.
They have been the best asset I have added to my business in years. The value is immeasurable. I recommend their services 100%.
I had a different live answering company before and Abby is far better, it’s not even close.
A Team Business Owners Trust and Recommend
Customized Client Intake
Custom Answering Hours
Dedicated Receptionist Team
Call Announcement & Transfer
Dedicated Success Manager
Custom Transfer Tunes
Call & Text from App
A scheduled appointment can mean the difference between a done deal or a satisfied client, and a doubtful prospect. Your team can book appointments using a program that offers integrations with Outlook and Google. Call us for more details on your scheduling options.
You can also review on call answering service for small business and have better customer service.
Abby Connect helps you deliver exceptional customer experiences for your Spanish-speaking callers as well. Every Abby Connect team features bilingual receptionists who help build trust and confidence with your Spanish-speaking customers from their very first call.
We don’t expect your intake needs to be the same as the next company. Customize what information we gather, so we can ensure you have everything you need to qualify, prioritize and assist your clients!
We are always open! Your team of receptionists can be available whenever you need them. Whether you require standard business hours, 24/7/365, or somewhere in between, we are here for you and your callers.
No one likes to reach a call center. This is why we only have a small, dedicated team of receptionists answering your calls. You and your callers will become very familiar with the receptionists answering your calls, as they will with you. They soon will truly be an extension of yourself and your team!
Don’t get caught off guard with a call you didn’t want. Your team of receptionists will screen all your calls. We will announce who is calling and why, and you can either accept or decline the call! Never take a call you don’t want!
We take all the hard work out of your phone answering operations. You will have a single person overseeing your Abby Connect account, who you can contact directly, and a Team Lead for your receptionists who help implement changes quickly and ensure your callers are receiving top-quality care.
Prefer voicemails over written message? Not a problem! We offer custom voicemail solutions included in your plan. You can have one general voicemail box, or a box for each staff member. The choice is yours! We also offer voicemail transcription through IBM Watson.
Express yourself and your company through custom transfer tunes. Want to sound more professional, or more fun? There’s surely a tune that fits you. You can choose one of our default tunes, or bring your own!
Clients and callers typically have questions. When you aren’t available for a call to provide all the details, don’t let your caller get frustrated waiting for answers. Your receptionist team can have information about common questions asked on hand to better help your clients and offer a much better customer experience.
The AbbyGO Mobile App allows you to make and manage your calls from anywhere! With the tap of a button, you can review your calls and receptionist messages in real-time, set your availability and call handling, make free outgoing calls from your business phone line, and send and receive texts. Managing your business remotely or on-the-go has never been easier.
Your call volume doesn’t dictate your company size. No matter what plan you are on and the size of your company, we can help. There is no limit to the number of team members you can have as contacts on your account and who can receive calls and communications from your receptionist team.
Have the flexibility to schedule multiple one-time or recurring live call handling rules on your account.
Saving Business Owners Time & Money
Our answering service for small business comes loaded with services, so that you can focus on building your customer base and growing your small business. No more wasting time to focus on mundane and day-to-day office tasks.
With the money and time you save, you can deploy your resources to things that matter the most, like making more money for your business. Opt for our phone answering service for small business and notice how quickly your business becomes agile and efficient.
Services Tailored to Your Business
Whether you’re a contractor who needs a live receptionist to create a better customer experience or an HVAC service who needs live chat to improve customer support. Every small business operates in a different context, and our solutions are always tailor-made and customized to each business’ needs. Right from the frequency and timings of the calls received, we can customize the style and content of the calls.
- Service Customers in Both Spanish and English
- Trained on Your Service Offerings
- Obtain Accurate Information on the First Call, Not the Return Call
24/7 Live Answering Service for Calls & Live Chat
Being available is important for improving your business’ customer experience especially in the fast-paced, competitive world we live in.
We want to ensure that you never miss a call or live chat again, which is why we offer custom answering hours. From standard business hours to 24/7/365, our virtual receptionists are answering your calls and live chats when you need them.
Trust Your Calls & Live Chat with the Best
Represent your business right with the most professional and reliable virtual receptionists in the industry. There are plenty of answering service options, but Abby Connect is the best answering service for small businesses.
- All Receptionists Attend Weekly 1-on-1 Meetings
- Success Manager’s & Receptionist Development Leaders Ensure Top Quality
- Our Focus is Non-Stop Customer Care
Abby Connect has been a true gift to me since last tax season. The professionalism and courtesy they extend is well reported by my clients. They have also given me so much more time to complete my work without being interrupted by phone calls. I truly think they have been the best asset I have added to my business in years. The value is immeasurable. I recommend their services 100%.
ANSWERING SERVICE FOR SMALL BUSINESS
Simple Pricing Built for the Small Business
Start When You Are Ready.
No Contracts. Ever.
ANSWERING SERVICE FOR SMALL BUSINESS
Everything You Need to Know About Business Answering Services
With pleasure! During your chosen service hours, one of our wonderful virtual receptionists will answer each and every call in a sparkling, lively and inviting tone.
No one likes to reach a call center. This is why we only have a small, dedicated team of receptionists answering your calls. You and your callers will become very familiar with the receptionists answering your calls, as they will with you. They soon will truly become an extension of yourself and your business. Each team consists of 5-7 receptionists. The number of teams you are assigned will depend on how long you need us to be available:
- Standard Business Hours – 1 Team
- Extended Hours – 2 Teams
- 24/7 – 3 Teams
If you should decide not to have 24/7 answering, then you can have your phone carrier set to unforward your calls after hours, or set up a custom voicemail system. This voicemail system is included in your services and your options with it are limitless. You can have a single general voicemail box, or many boxes or even a phone tree.
Abby Connect virtual receptionists greet each of your callers with a greeting that is tailored to your wishes for your company. We keep it personal and welcoming. A common greeting may sound like: “Good Morning/Afternoon, thank you for calling ________. How may I assist you?” Another greeting may sound like, “It’s a great day at ____. How may I direct your call?” Regardless, the live call answering greeting is fully up to you and what suits your company best.
Yes, fluently! Many of our receptionists are fully bilingual in English and Spanish, and are able to flawlessly handle your calls in either language. Every team features at least 2 bilingual receptionists who help build trust and confidence with your Spanish-speaking callers from their very first call.