Virtual Receptionist & Answering Services for Small Businesses
The Best Answering Service for Small Businesses
When you choose our small business answering service, you can simply put your missed call worries to rest.
Also, the price point is way less than having someone working in my office. It’s been fantastic with them. I get a lot more work done now.
Abby Connect is fantastic. I would refer them to everybody. It has allowed us to work more efficiently in the office.
Unlike other answering services, I never get questions, comments or complaints from clients about who’s answering the phones for us.
After my free trial, I wouldn’t go with anybody else. They always have a great attitude no matter what time of day and having them helps me stay organized.
We tested half a dozen different services before we found Abby Connect. There’s a night and day difference between them and everyone else.
I’m a solo person in here and they’re very vital for my business when I’m not here doing other things for the business.
I love the service. It helped free up a lot of my time. Whenever any of my clients call, they get a friendly person or a friendly voice.
They’re very accommodating and easy to work with. Abby makes it easy for customers to reach us and it presents a good face for our company when people call.
Customer service nowadays is pretty hard to find. That’s what impresses me the most about Abby Connect – how focused they are on customer service.
There’s been a huge reduction in stress for me and it has really helped me to focus on what’s important rather than what’s not important.
They have been the best asset I have added to my business in years. The value is immeasurable. I recommend their services 100%.
I had a different live answering company before and Abby is far better, it’s not even close.
Simplify Your Small Business Phone Answering Operations
Customized Client Intake
Custom Answering Hours
Dedicated Receptionist Team
Call Announcement & Transfer
Dedicated Success Manager
Custom Transfer Tunes
Call & Text from App
A scheduled appointment can mean the difference between a done deal or a satisfied client, and a doubtful prospect. Your team can book appointments using a program that offers integrations with Outlook and Google. Call us for more details on your scheduling options.
Abby Connect helps you deliver exceptional customer experiences for your Spanish-speaking callers as well. Every Abby Connect team features bilingual receptionists who help build trust and confidence with your Spanish-speaking customers from their very first call.
We don’t expect your intake needs to be the same as the next company. Customize what information we gather, so we can ensure you have everything you need to qualify, prioritize and assist your clients!
We are always open! Your team of receptionists can be available whenever you need them. Whether you require standard business hours, 24/7/365, or somewhere in between, we are here for you and your callers.
No one likes to reach a call center. This is why we only have a small, dedicated team of receptionists answering your calls. You and your callers will become very familiar with the receptionists answering your calls, as they will with you. They soon will truly be an extension of yourself and your team!
Don’t get caught off guard with a call you didn’t want. Your team of receptionists will screen all your calls. We will announce who is calling and why, and you can either accept or decline the call! Never take a call you don’t want!
We take all the hard work out of your phone answering operations. You will have a single person overseeing your Abby Connect account, who you can contact directly, and a Team Lead for your receptionists who help implement changes quickly and ensure your callers are receiving top-quality care.
Prefer voicemails over written message? Not a problem! We offer custom voicemail solutions included in your plan. You can have one general voicemail box, or a box for each staff member. The choice is yours! We also offer voicemail transcription through IBM Watson.
Express yourself and your company through custom transfer tunes. Want to sound more professional, or more fun? There’s surely a tune that fits you. You can choose one of our default tunes, or bring your own!
Clients and callers typically have questions. When you aren’t available for a call to provide all the details, don’t let your caller get frustrated waiting for answers. Your receptionist team can have information about common questions asked on hand to better help your clients and offer a much better customer experience.
The AbbyGO Mobile App allows you to make and manage your calls from anywhere! With the tap of a button, you can review your calls and receptionist messages in real-time, set your availability and call handling, make free outgoing calls from your business phone line, and send and receive texts. Managing your business remotely or on-the-go has never been easier.
Your call volume doesn’t dictate your company size. No matter what plan you are on and the size of your company, we can help. There is no limit to the number of team members you can have as contacts on your account and who can receive calls and communications from your receptionist team.
Save Your Money, Save Your Time
Our small business receptionist service comes loaded with features, so that you can focus on building your client base, and grow your business. Instead of having to focus on mundane and day-to-day tasks.
With the money and time you save, you can deploy your resources to things that matter the most, like growing your business. The most important characteristic of a successful entrepreneur is their ability to delegate tasks to others, so that they can focus on more critical areas. Opt for our small business answering services, and notice how quickly your business becomes agile and lean.
I’ve received unsolicited compliments on the quality of our receptionist since we started using Abby Connect. And the best part about it is that it gets me untethered from my desk. I can now answer my office phone from literally anywhere. Every time the team at Abby Connect calls, they’re very friendly. Plus, they pronounce my name correctly. They were also helpful in getting me set up and in porting the phone numbers. They are a terrific organization with great customer service. I’m very pleased to be their customer.
Services Tailored for your Business
Every business operates in a different context, and our solutions are always tailor-made and customized to each small business’ need. Right from the frequency and timings of the calls received, we can customize the style and content of the calls too. Behind every custom solution, our professional and friendly service remains the same.
- Service Customers in Both Spanish and English
- Align Your Brand Image with Superb Customer Care
- Obtain Accurate Data on the First Call, Not the Follow-up Return Call
- An Entire Virtual Receptionist Team for Less Than the Cost of a Part-time Assistant!
- Total Call Management Solution for a Small Business
- Don’t Let the Size of Your Business Limit You From Operating Like a Large Business
- Customized Call Screening, Transferring, and Data Capture
- Free Up Your Staff to Focus on Critical Tasks That Drive Your Business
- Delegate Routine Inquiries and Tasks Such as Hours and Directions to Your Business
Super Simple Prices
Frequently Asked Questions
The stereotypical answering service lacks a personal touch. The receptionist will only be able to do absolute basic tasks, such as answer your calls and perhaps cold transfer the caller to you. A virtual receptionist helps you with much more, upholding your company’s image and branding on each call as if the receptionist was right in your office. Your virtual receptionist will answer, screen your calls, transfer your desired calls, take down messages, and interact with your caller as you specify. The real difference between a typical answering service and a virtual receptionist like Abby Connect is that you can trust that the frontline of your business is in well-trained hands.
Yes, fluently! Many of our receptionists are fully bilingual in English and Spanish, and are able to flawlessly handle your calls in either language. Every team features at least 2 bilingual receptionists who help build trust and confidence with your Spanish-speaking callers from their very first call.
With pleasure! During your chosen service hours, one of our wonderful virtual receptionists will answer each and every call in a sparkling, lively and inviting tone.
All of our receptionists work right here in our Las Vegas, NV office. We do not outsource nor hire* work-from-home receptionists whose security, reliability, and quality may be compromised. The Abby Way is built upon a strong culture, community, support and training.
*Of course, we have back-up plans to help us operate in case of emergency. Although we were deemed an essential business during the COVID-19 crisis, a few of our receptionists had to work from home due to health concerns. We were able to transition some of our team into this temporary situation without any interruption to our services, and have since reorganized our office physically and operationally to allow us to practice safe social distancing while we work. Abby’s receptionists will be 100% operating from our office again on 6/8/2020.
Abby Connect virtual receptionists greet each of your callers with a greeting that is tailored to your wishes for your company. We keep it personal and welcoming. A common greeting may sound like: “Good Morning/Afternoon, thank you for calling ________. How may I assist you?” Another greeting may sound like, “It’s a great day at ____. How may I direct your call?” Regardless, the live call answering greeting is fully up to you and what suits your company best.