ANSWERING SERVICE FOR SMALL BUSINESS
#1 Rated Best Small Business Answering Service
Grow your small business with your own professional, reliable, and personable live receptionist for phone calls and live chat.
Also, the price point is way less than having someone working in my office. It’s been fantastic with them. I get a lot more work done now.
Abby Connect is fantastic. I would refer them to everybody. It has allowed us to work more efficiently in the office.
Unlike other answering services, I never get questions, comments or complaints from clients about who’s answering the phones for us.
After my free trial, I wouldn’t go with anybody else. They always have a great attitude no matter what time of day and having them helps me stay organized.
We tested half a dozen different services before we found Abby Connect. There’s a night and day difference between them and everyone else.
I’m a solo person in here and they’re very vital for my business when I’m not here doing other things for the business.
I love the service. It helped free up a lot of my time. Whenever any of my clients call, they get a friendly person or a friendly voice.
They’re very accommodating and easy to work with. Abby makes it easy for customers to reach us and it presents a good face for our company when people call.
Customer service nowadays is pretty hard to find. That’s what impresses me the most about Abby Connect – how focused they are on customer service.
There’s been a huge reduction in stress for me and it has really helped me to focus on what’s important rather than what’s not important.
They have been the best asset I have added to my business in years. The value is immeasurable. I recommend their services 100%.
I had a different live answering company before and Abby is far better, it’s not even close.
A Team Business Owners Trust and Recommend

Saving Business Owners Time & Money
Our small business answering service comes loaded with services, so that you can focus on building your customer base and growing your small business. No more wasting time focusing on mundane and day-to-day office tasks.
With the money and tiservice for small busineme you save, you can deploy your resources to things that matter the most, like making more money for your business. Opt for our phone answering service for small businesses and notice how quickly your business becomes agile and efficient.
Services Tailored to Your Business
Whether you’re a contractor who needs a live receptionist to create a better customer experience or an HVAC service who needs live chat to improve customer support. Every small business operates in a different context, and our solutions are always tailor-made and customized to each business’ needs. Right from the frequency and timings of the incoming calls received, we can customize the style and content of the calls.
- Service Customers in Both Spanish and English
- Trained on Your Service Offerings
- Obtain Accurate Information on the First Call, Not the Return Call


24/7 Live Answering Service for Calls & Live Chat
Being available is important for improving your business’ customer experience especially in the fast-paced, competitive world we live in.
We want to ensure that you never miss a call or live chat again, which is why we offer custom answering hours. From standard business hours to 24/7/365, our virtual receptionists are answering your calls and live chats when you need them.
Trust Your Calls & Live Chat with the Best
Represent your business right with the most professional and reliable virtual receptionists in the industry. There are plenty of answering service options, but Abby Connect is the best answering service for small businesses.
- All Receptionists Attend Weekly 1-on-1 Meetings
- Success Manager’s & Receptionist Development Leaders Ensure Top Quality
- Our Focus is Non-Stop Customer Care

Abby Connect has been a true gift to me since last tax season. The professionalism and courtesy they extend is well reported by my clients. They have also given me so much more time to complete my work without being interrupted by phone calls. I truly think they have been the best asset I have added to my business in years. The value is immeasurable. I recommend their services 100%.
ANSWERING SERVICE FOR SMALL BUSINESS
Simple Pricing Built for the Small Business
Start When You Are Ready.
No Contracts. Ever.
ANSWERING SERVICE FOR SMALL BUSINESS
Everything You Need to Know About Business Answering Services
No one likes to reach a call center. This is why we only have a small, dedicated team of receptionists answering your calls. You and your callers will become very familiar with the receptionists answering your calls, as they will with you. They soon will truly become an extension of yourself and your business. Each team consists of 5-7 receptionists. The number of teams you are assigned will depend on how long you need us to be available:
- Standard Business Hours – 1 Team
- Extended Hours – 2 Teams
- 24/7 – 3 Teams
If you should decide not to have 24/7 answering, then you can have your phone carrier set to unforward your calls after hours, or set up a custom voicemail system. This voicemail system is included in your services and your options with it are limitless. You can have a single general voicemail box, or many boxes or even a phone tree.
Abby Connect virtual receptionists greet each of your callers with a greeting that is tailored to your wishes for your company. We keep it personal and welcoming. A common greeting may sound like: “Good Morning/Afternoon, thank you for calling ________. How may I assist you?” Another greeting may sound like, “It’s a great day at ____. How may I direct your call?” Regardless, the live call answering greeting is fully up to you and what suits your company best.
Yes, fluently! Many of our receptionists are fully bilingual in English and Spanish, and are able to flawlessly handle your calls in either language. Every team features at least 2 bilingual receptionists who help build trust and confidence with your Spanish-speaking callers from their very first call.