The Best Answering Service for Accountants

Free up your in-office staff with a professional and reliable virtual accounting receptionist service for calls and live chat.

Free 14-Day Trial

They have been the best asset I have added to my business in years. The value is immeasurable. I recommend their services 100%.

James H Owner, CPA Firm

We chose them based on reputation, price, and service offerings. Their attention to detail and timely communication are most impressive.

Leah N Managing Director, Marketing & Design Agency

Having them helped me greatly with being able to provide a higher level of customer service and everybody at Abby Connect has been wonderful.

Dominique S Escrow Fund Director

I’m a solo person in here and they’re very vital for my business when I’m not here doing other things for the business.

Josh C Owner, Legal Document Services

There’s been a huge reduction in stress for me and it has really helped me to focus on what’s important rather than what’s not important.

Chris C CEO, Property Management

Customer service nowadays is pretty hard to find. That’s what impresses me the most about Abby Connect – how focused they are on customer service.

Steve B Manager, Real Estate Business

A Team Accountants Trust and Recommend

Top Answering Services
CLUTCH | 2017-2021
#1 Virtual Receptionists
Top Virtual Receptionist Services
CLUTCH | 2017-2021
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Appointment Scheduling

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Bilingual Receptionists

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Customized Client Intake

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Custom Answering Hours

Dedicated Phone Answering Service for Small Business Receptionist Team

Dedicated Receptionist Team

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Call Announcement & Transfer

Dedicated Phone Answering Service for Small Business Receptionist Team

Dedicated Success Manager

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Voicemail Solutions

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Custom Transfer Tunes

Answer FAQs for Phone Answering Service for Small Business

Answer FAQ's

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Call & Text from App

Unlimited users Phone Answering Service for Small Business Company

Unlimited Users

Call Handling Rules for Phone Answering Service for Small Business

Scheduled Update

Scheduled appointments can mean the difference between a done deal or satisfying customer service, and a doubtful prospect. Your team of virtual accounting receptionists can book appointments using a program that offers integrations with Outlook and Google. Call us for more details on your scheduling options.

Abby Connect helps you deliver exceptional customer service experiences for your Spanish-speaking callers as well. Every virtual accounting receptionist team member features bilingual receptionists who help build trust and confidence with your Spanish-speaking customers from their very first call.

We don’t expect your intake needs to be the same as the next firm. Customize what information we gather, so we can ensure you have everything you need to qualify, prioritize, and assist your clients!

We are always open to greet clients! Your team of receptionists can be available whenever you need them. Whether you require standard business hours, 24/7/365, or somewhere in between, we are here for you and your callers.

No one likes to reach a call center. This is why we only have a small, dedicated team of receptionists answering your calls. You and your callers will become very familiar with the receptionists answering your calls, as they will with you. They soon will truly be an extension of yourself and your team!

Don’t get caught off guard with a call you didn’t want. Your team of receptionists will screen all your calls. We will announce who is calling and why, and you can either accept or decline the call! Never take a call you don’t want!

We take all the hard work out of your phone answering operations. You will have a single person overseeing your Abby Connect account, who you can contact directly, and a Team Lead for your receptionists who help implement changes quickly and ensure your callers are receiving top-quality care.

Prefer voicemails over written message? Not a problem! We offer custom voicemail solutions included in your plan. You can have one general voicemail box, or a box for each staff member. The choice is yours! We also offer voicemail transcription through IBM Watson.

Express yourself and your accounting firm through custom transfer tunes. Want to sound more professional, or more fun? There’s surely a tune that fits you. You can choose one of our default tunes, or bring your own!

Clients and callers typically have questions. When you aren’t available for a call to provide all the details, don’t let your caller get frustrated waiting for answers. Your receptionist team can have information about common questions asked on hand to better help your clients and offer a much better customer experience.

The AbbyGO Mobile App allows you to make and manage your calls from anywhere! With the tap of a button, you can review your calls and receptionist messages in real-time, set your availability and call handling, make free outgoing calls from your business phone line, and send and receive texts. Managing your accounting firm remotely or on-the-go has never been easier.

Your call volume doesn’t dictate your company size. No matter what plan you are on and the size of your company, we can help. There is no limit to the number of team members you can have as contacts on your account and who can receive calls and communications from your receptionist team.

Have the flexibility to schedule multiple one-time or recurring live call handling rules on your account.


Saving Accountants Time & Money

Our answering service for CPAs comes loaded with services, so that you can focus on your clients’ financial documents and growing your accounting firm. No more wasting time focusing on mundane and day-to-day office tasks.

With the money and time you save, you can deploy your resources to things that matter the most, like preparing and maintaining important financial reports. Opt for our answering service for CPAs, and notice how quickly your business becomes agile and efficient.


Services Tailored to Your Firm

Every accounting firm operates in a different context, and our solutions are always tailor-made and customized to each firm’s needs. Right from the frequency and timings of the calls received, we can customize the style and content of the calls.

  • Service Customers in Both Spanish and English
  • Trained on Your Service Offerings
  • Obtain Accurate Information on the First Call, Not the Return Call


24/7 Live Answering Service for Calls & Live Chat

Being available is important for improving your accounting firm’s customer experience especially in the fast-paced, competitive world we live in.

We want to ensure that you never miss a call or live chat again, which is why we offer custom answering hours. From standard business hours to 24/7/365, our virtual receptionists are answering your calls and live chats when you need them.


Trust Your Calls & Live Chat with the Best Live Answering Service

Represent your accounting firm right with the most professional and reliable virtual receptionists in the industry. There are plenty of answering services for CPAs, but Abby Connect is the top-rated answering service for a reason.

  • All Receptionists Attend Weekly 1-on-1 Meetings
  • Success Manager’s & Receptionist Development Leaders Ensure Top Quality
  • Our Focus is Non-Stop Customer Care
“They have been the best asset I have added to my business in years. I recommend their services 100%.”

Abby Connect has been a true gift to me since last tax season. The professionalism and courtesy they extend is well reported by my clients. They have also given me so much more time to complete my work without being interrupted by phone calls. I truly think they have been the best asset I have added to my business in years. The value is immeasurable. I recommend their services 100%.

James H, Owner, CPA Firm
Murieta, CA


Simple Pricing Built for the Accounting Firm

Start When You Are Ready.
No Contracts. Ever.


Everything You Need to Know

How do I receive my messages?

Receive your messages where you want them. We can email them, send them as a text message (SMS) to your phone, and even send them as a pop-up notification to the AbbyGO mobile app.  We can also send them to multiple contacts in your company if you so choose.

What if I’m unavailable to take the call?

That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Psst, we can also transcribe your voicemails and send them directly to your inbox.  Regardless of the method, we’re here to be customized to your business needs.  There are a lot of different options – just ask!

Can you make outbound calls on my behalf?

Need to confirm your appointments for the following workday? Have vital information you need to gather or relay to a client? Abby Connect virtual receptionists can help lighten your load. These calls are billed along with your monthly plan, and use your phone number as the outbound caller-ID. Our receptionists are able to make 8 outbound calls per hour and will respond to you with the outcome of each call.

Is there a long-term contract?

Not at all! Initially, you are able to cancel within the first 30 days without any notice. After those initial 30 days, we do require a 30 day cancellation notice to smoothly transition out of live answering your calls and website chats or messages.

What if I want to adjust my plan?

It’s not a problem to adjust your plan, mid-service. Just give a quick call or email over to your account manager to make the switch. We’ll prorate it for you.