Answering Service for Accountants & CPAs
Let Abby handle your calls so you can do your best work.
Never Miss a Call from a Client or Prospect
Tax season, audits, client meetings: accountants and CPAs are constantly balancing high-stakes responsibilities. But missed calls from clients or new leads can cost you credibility and revenue.
With Abby, you get a dedicated receptionist team that understands the demands of an accounting practice. Whether it’s answering tax questions, screening prospects, or scheduling consultations, Abby ensures every call is answered quickly and professionally.
Maintain your reputation, grow your client base, and free up time to focus on billable work. See how one service works three ways below.
ABBY'S SERVICE
Abby’s Service, Three Ways
One service, set up your way. Start with Human Receptionist Service, AI, or both together, and change the mix anytime.
Human + AI
Each call is handled by a human or AI based on the call type or your instructions, so every caller reaches the right kind of help.
Human or AI, by Call Type or Your Rules
Seamless Handoff on the Same Call
Stretch Your Plan Further With AI
Human Receptionist
Live, professional receptionists, backed by 20 years of answering experience.
US-Based, In-House, Dedicated Receptionist Team
Custom Answering Hours Including 24/7 Answering
Caller insights with portal and app
AI Receptionist
24/7 AI receptionist delivering conversational, personalized caller experiences.
Natural, Human-like Conversations
Self-Serve Controls & Ongoing Support
Always Improving With Human Quality Assurance
Client Success Stories
Saved Time, Gained Focus During Tax Season
PRICING
STARTER
BEST FOR
Small offices catching overflow or after-hours calls
essential
BEST FOR
A solid baseline for most small businesses
PROFESSIONAL
BEST FOR
Growing teams that need full-time coverage
Most Popular
Growth
BEST FOR
High-volume coverage with support and bulk savings
ENTERPRISE
Need more than the Growth Plan?
We build custom plans fit for your business needs.
BEST FOR
Higher call volumes and tailored workflows beyond Growth
Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
No Setup Fee
•
Free Trial On Every Plan
•
24/7 Coverage
•
Human Quality Assurance
•
20+ Year Reputation
•
1,000+ Integrations
•
US-Based
•
Month-To-Month
•
No Setup Fee
•
Free Trial On Every Plan
•
24/7 Coverage
•
Human Quality Assurance
•
20+ Year Reputation
•
1,000+ Integrations
•
US-Based
•
Month-To-Month
•
THE HUMAN + AI ADVANTAGE
How Abby Minutes Work
Usage on every plan is measured in Abby Minutes, which cover both Human and AI answering. Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
Human Answering
1 Abby Minute = 1 minute
AI Answering
1 Abby Minute = 2 minutes
goes 2× further
Human + AI Answering
ON THE SAME CALL
The AI portion bills at the AI rate, the human portion at the human rate.
Example of Abby Minutes: Professional Plan
Abby minutes cover both Human and AI answering. The more you use AI, the further your plan will stretch.
ALL HUMAN
200
minutes answered
200 Human Minutes
A MIX OF BOTH
300
minutes answered
100 Human Minutes + 200 AI Minutes
ALL AI
400
minutes answered
400 AI Minutes
U.S.-Based Answering Service
for Accountants & CPA Firms
Unlike services that outsource calls overseas, Abby Connect’s receptionists are all based in the U.S., at our Las Vegas headquarters. That means your clients speak with native English speakers who understand the professional tone and attention to detail that accounting demands.
Our team is familiar with the expectations of financial professionals, and trained to reflect the accuracy, discretion, and trustworthiness your clients rely on. With Abby, every call is an opportunity to build confidence in your brand, and deliver service that keeps clients coming back year after year.
Suite of Customizable Solutions for Accounting Professionals
We offer a comprehensive suite of solutions tailored to the needs of CPAs and accounting firms: Live Human Receptionist service and AI Receptionist, all supported by our AbbyGO App and the my.Abby.com web portal.
Live Human Receptionist
AI Receptionist
ABBY INTEGRATIONS
Abby Integrations for Accountants & CPAs
Never Miss a Client Opportunity Again
Missed calls can mean missed revenue, especially during tax season or quarterly deadlines. With Abby’s dedicated receptionist team, every client inquiry is answered promptly, professionally, and with care. Whether it’s a new lead, a returning client, or a last-minute appointment, Abby ensures nothing slips through the cracks.
Maximize your billable hours, improve client satisfaction, and grow your accounting practice. Get started with Abby today!
Abby has served over 6,200 businesses, including many in the accounting industry, with a 95%+ client satisfaction rating.
Did you know…?
Due to interruptions, professionals lose up to
hour daily
TESTIMONIALS
Give Your Business an Edge with Abby Call Data
Streamline communications and grow your business with ease.
Caller activity logs
AI-generated call summaries
Dedicated Call Handling Experts
for Accountants & CPA Firms
Tax season doesn’t keep business hours, and neither should your answering service. Abby’s professional receptionists provide reliable call handling support after hours, on weekends, and even holidays, ensuring that your firm is always available when clients need you most.
Our receptionists aren’t just message takers. They’re trained experts who understand the demands of accounting practices. They screen potential clients, handle scheduling, gather intake information, and provide answers to frequently asked questions, all while maintaining the professionalism and confidentiality your industry requires.
By reducing interruptions and helping manage call flow, Abby empowers you and your team to stay focused, productive, and stress-free during even the busiest times of the year.
FAQS
Does Abby provide answering services for accountants and CPAs?
Can Abby handle calls during tax season or outside regular business hours?
Does Abby offer integrations with accounting software?
Can Abby help with client intake and appointment scheduling?
Definitely. Our receptionists can complete client intake forms, schedule appointments via tools like Calendly, and route important inquiries to the right person, so you stay focused on billable work instead of phone interruptions.
What are your pricing options for accounting practices?
Never Miss a Client Opportunity Again
Don’t let missed calls cost you billable hours or valued clients. For accountants and CPAs, every call can mean a new client, a time-sensitive question, or an opportunity to build trust. With Abby’s dedicated receptionist team, powered by both live professionals and AI,every inquiry is handled with professionalism, accuracy, and care.
We screen leads, manage appointments, and ensure your client communications stay seamless and stress-free. Focus on the financials. Let Abby take care of the calls. Get started today!