The Abby Way is Our Core

Our mission is to serve as a premium solution for clients’ frontline team, consistently providing unparalleled customer-centric experiences.

Being Committed and Driven to Excellence
  • Have grit, don’t quit

  • Be early, be ready, and be confident

  • Leverage your desire to succeed in everything you do

Always Doing the Right Thing
  • Think of the win-win, be collaborative not competitive

  • Do what’s best so you feel proud, not regretful

  • Practice tone, tact and timing when approaching problems

Having a Growth-Oriented Mindset
  • Personal growth by embracing mistakes and failing forward

  • Company growth by adding value with every interaction

  • Community growth by developing new skills, ideas or habits and teaching others what you’ve learned

Having a Warm, Friendly, Positive Attitude
  • Make your positive attitude contagious

  • Enjoy making someone’s day

  • Give others encouragement, energy and enthusiasm

Taking ownership and going above and beyond
  • Be accountable, don’t blame others and own your part in every situation

  • Know that your contribution to the company matters

  • Be proactive, solution-oriented, and go the extra mile

Being Humble
  • Mutual respect and learning

  • Inclusive Leadership

  • Balanced Confidence

Family Own Virtual Receptionists

How We Got Started

Abby Connect is a family-owned business and while it has changed a lot over 15 years, family is still at it’s core. Our founding family believes that exceptional customer service will ensure clients capture more opportunities and convert more prospects to clients. They also maintain that having tight-knit company culture which emphasizes team building and personal development, will extend into creating a better service for clients.

The Abby Way of Call Answering Services

The Abby Way

We value our culture and encourage communication, growth, and teamwork by using our core values as a guide. We’re professional, reliable, and relatable. Our team knows that connecting and empathizing on a personal level is the foundation for establishing trust and confidence within callers. With this in mind, we invest our time in making sure we embrace the human connection within this world of technology. We are committed to providing incredible experiences to both our team and our clients by using the power of the human connection.

Culture and employee satisfaction are of the utmost importance…

Culture and employee satisfaction are of the utmost importance to us here at Abby Connect. We spend the resources to keep our receptionists happy. In turn, they genuinely deliver a pleasant and sincere experience to your clients.

Nathan Strum, CEO

Nathan Strum CEO of Abby Connect Virtual Receptionist

Nathan Strum

CEO | 16 Years

A Culture Director of Abby Connect Virtual Receptionist

Gail Strum

Culture Director | 16 Years

Abby Way Co-Director Virtual Receptionist

Racquel Pankau

Abby Way Co-Director | 11 Years

VP of Operations of Abby Connect Virtual Receptionist

Marianne Mlechick

VP of Operations | 9 Years

7 Years as Abby Way Co-Director Virtual Receptionist

Marlene Cosain

Abby Way Co-Director | 7 Years

Join Us in Building the Best Receptionist Team in the World

Careers at Abby Connect

Best Virtual Receptionist Team in Abby Connect
Group photo of Abby Connect Virtual Receptionist Team
Building the Best Live Virtual Receptionist Team for Abby
The Best Virtual Receptionist Career
Abby Connect Virtual Receptionist Building Career