Typed fields, not free textPhone numbers in a phone field, status as a single select, the summary in long text: records that behave properly in filters and views.
Fits the base you already runCalls land in a table in your base, so your existing views, groupings, and automations apply from day one.
Assignable from the startEvery call record carries a status your team can work: claim it, progress it, close it.
Every Call Checks Into The Base
ABBY PORTAL · CALL SUMMARY
ANSWERED BY ABBY · 9:12 AMMarcus Bell
(720) 555-0139 · 4 min · New caller
Project inquiry for a kitchen remodel; message taken, callback requested this week.
Message takenCallback requested
AIRTABLE · CALLS TABLE
| Caller | Reason | Status | Created |
|---|
| Marcus Bell | Kitchen remodel inquiry | New | Today 9:12 AM |
| L. Ortiz | Reschedule request | Done | Yesterday |
| T. Nguyen | Pricing question | Done | Yesterday |
A message slip tells you someone called. A record tells you that, plus a status, an owner, a timestamp, and a place in every view your team has built.
Seconds after your receptionist hangs up, the record exists: fields filled, ready to filter, group, and assign like everything else in your base.
Your Views Do The Triage
Group by status and the day's calls sort themselves into worked and waiting. Filter to 'callback promised' and you've got the queue.
Switch to a board and calls move across the pipeline like any other work. A calendar view shows when your phone actually rings.
Because the fields are properly typed, none of this needs setup; it's just Airtable doing what Airtable does, now with your calls in it.
Abby adds records; it never edits or reads the rest of your base. Your tables, views, and automations stay yours.
Call Details, Typed The Airtable Way
| From the call | Where it lands in Airtable |
|---|
| Caller name | Caller · single line text |
| Phone number | Phone · phone number field |
| New or returning caller | Caller type · single select |
| Reason for calling | Reason · long text |
| Conversation summary | Summary · long text |
| Call outcome | Status · single select (New / Callback / Done) |
| Call date & time | Received · created time |
Default field set shown. Onboarding matches it to your base, and you can add your own fields alongside; Abby leaves them untouched.
In The Base, Day To Day
Kanban the callbacksA board view grouped by status turns the day's calls into cards: drag from New to Done as your team works them.
An Interface for the front deskAn Airtable Interface over the calls table gives managers a live picture of volume, owners, and open follow-ups.
Trigger your own automationsYour existing Airtable automations can react to new call records: notify a channel, set a due date, whatever you've built.
Link calls to the workYour team can link a call record to the client or project record it belongs to, so context lives one click away.
How It Works
1Onboarding connects your base and maps call details to the table and fields you choose.
2Abby answers every call per your instructions, screening, messages, and callback promises included.
3A new record appears in your base seconds after hangup, carrying a status your views and automations can pick up.
FAQs
Can a virtual receptionist add records to my Airtable base?
Yes, that's exactly what this integration does. Every call Abby's receptionists answer becomes a record in the table you choose, with typed fields your views can use.
Does Abby read or change anything else in my base?
No. Abby only creates new call records in the table set up during onboarding. Your other tables, records, and automations are never read or modified.
Will my existing Airtable automations fire on these records?
Yes. A call record is a normal Airtable record, so any automation you've built on that table (notifications, due dates, routing) reacts to it like any other.
Do AI-answered calls become records too?
Yes. Calls handled by Abby's AI receptionist land in the same table as calls answered by your human team, labeled so you can tell them apart.
Can I change the fields or add my own?
Yes, the field mapping is set with you during onboarding and adjustable anytime. Fields you add yourself are left alone.
Use a tool we haven’t listed?
We build missing integrations for new customers during onboarding, free. Tell us what you run on and we’ll connect it.
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