Checkfront Integration: Live Inventory, Booked on the Call

Ximena Ortega calls at 12:20 on a Sunday. Six friends, one afternoon, and a question: any tandem kayaks left for two o'clock? Abby's AI Receptionist checks your live Checkfront inventory for the 2:00 PM slot and answers with the truth: four tandems available. She books three. The booking is made in Checkfront while she's still on the line, with a note that two in the group have never paddled.

In Checkfront, that's a booking with its own code against the Tandem Kayak item for 2:00 PM, quantity three, Ximena created as a customer, the note where your dock staff will read it, and one tandem still showing available for whoever calls next. Ximena got the launch time, meeting point, and what to bring confirmed on the call; your usual confirmation emails and reminders apply.

Checkfront doesn't change the date on an existing booking, so neither does Abby. A guest who needs Monday's launch instead of Sunday's is offered Monday's real availability; the AI Receptionist cancels the Sunday booking, creates the Monday one, and reads both back, so the guest leaves the call with a new booking code and no confusion. Outright cancellations follow the cancellation rules you set, and the inventory frees up right away.

Existing bookings are found by the phone number or email the guest booked with, so "I think it's under my husband's number" still works. Every booking, lookup, cancellation, and rebook inside Checkfront is done by the AI Receptionist, the virtual receptionist for Checkfront that works from your live inventory. Abby's live US-based receptionists still answer for you on the calls you'd rather a person take: they greet guests in your name, screen, take messages, and capture the request in full for your team.