Property Management Answering Service for Property Managers and Landlords
Let Abby answer while you are at a showing, an inspection or a walk-through.
Finally, an answering service built for property management. Abby’s U.S.-based Human Receptionists and AI Receptionist answer every tenant, prospect, owner and vendor call in your company’s name, 24/7, book the showing, log the maintenance request, escalate the emergency to the right person and send you the details within minutes. One plan, Human Receptionists or the AI Receptionist or both, from $164 a month with a free trial and no setup fee.
Never Miss a Tenant or Owner Call Again
Property management happens in the field: showings, move-in inspections, vendor visits and owner meetings, with a phone that cannot be answered. The calls that come in meanwhile are the ones that matter: a renter asking about a vacancy, a tenant with water coming through the ceiling, an owner who wants an update. Abby answers in your company’s name, handles each call the way you specify and sends everything to you and your systems within minutes.
What Is a Property Management Answering Service?
A property management answering service answers your office phone when you and your team cannot: during showings and inspections, over lunch, after hours, on weekends and on the holiday weekend when the heat goes out. Receptionists answer in your company name, follow your instructions for each type of caller, and pass along the details the way you want them: a text, an email, a ticket in your maintenance queue or a live transfer.
For a property management company the calls fall into a few patterns: prospective renters asking about availability, rent and pet policy; tenants reporting a leak, a lockout or a broken appliance; owners asking for an update on their units; vendors confirming a visit; and the solicitors in between. A property management answering service is set up around those call types, with your emergency rules, your on-call rotation and your leasing calendar, so every call is handled the way you would handle it yourself.
Abby’s version is one service used three ways. U.S.-based Human Receptionists who all work in Abby’s Las Vegas office, an AI Receptionist that answers instantly at any hour, or both on the same plan, with a handoff from the AI to a person whenever a caller needs one. You choose how each call type is answered and can change the mix at any time. Abby has answered calls for small businesses for more than 20 years, and that experience trains the AI Receptionist too.
Six Advantages of a Property Management Answering Service
Maintenance emergencies reach the right person, not voicemail
You define what counts as an emergency (no heat, an active water leak, a lockout, a gas smell) and who gets the call at what hour. Abby follows that rule on every call, 24/7, patches the emergency through to your on-call technician or vendor, and takes a complete message for everything else, so a burst pipe at 2 a.m. is handled and a dripping faucet waits for the morning.
Leasing calls answered live, 24/7
A prospective renter who reaches voicemail applies for the next listing. Abby answers questions about availability, rent, deposits and pet policy from the details you provide, captures the caller’s contact information and move-in date, and books the showing. Human Receptionists book through Calendly; the AI Receptionist books directly into hundreds of scheduling platforms.
Maintenance requests logged with the details your technicians need
Abby captures the unit, the issue, the best contact number and whether the tenant grants entry, then delivers the request to your maintenance queue by text or email, to your on-call technician, or straight into the systems you connect. Nothing is lost between the call and the work order.
Owners and vendors handled the way you specify
Owner calls can be transferred live or messaged within minutes; vendors confirming a visit get the information they need; solicitors are screened out. You set the rules for each caller type, and your dedicated team follows them on every call.
Evenings, weekends and holidays included, with no upcharge
Heat fails on the coldest night of the year and renters call after work. Abby’s 24/7 coverage is a configuration, not an add-on: nights, weekends and holidays carry no after-hours upcharge, and you decide whether those hours go to Human Receptionists, to the AI Receptionist, or to both. See after-hours and overflow answering.
Your CRM, calendar and maintenance queue, updated for you
Abby connects to HubSpot, Salesforce, Zoho CRM, Google Calendar, Slack, QuickBooks Online and more than 1,000 tools in total, so a leasing lead lands in your pipeline and a maintenance request reaches your team where they work, not in an inbox you check after the last showing. Browse all integrations.
Virtual Property Management Receptionists: Human, AI, or Both
A virtual property management receptionist is a trained receptionist who answers your company’s calls remotely, in your business name, following your instructions. With Abby you choose who that receptionist is for each type of call.
Human Receptionists. Real people, all working in Abby’s Las Vegas office (none from home), trained on your call handling instructions and supervised in real time. They are the right choice for the calls where judgment and reassurance matter: a tenant standing in a flooded kitchen, an owner deciding whether to renew your management agreement, an applicant comparing two properties.
The AI Receptionist. Answers instantly at any hour, captures the unit and the issue, answers questions about availability, rent and office hours, books showings directly into your scheduling platform, and hands the call to a Human Receptionist whenever a caller asks for one or your rules say so. A minute with the AI Receptionist uses half an Abby Minute, so AI-handled calls make the same plan go twice as far.
Both. Most property management companies run a mix: Human Receptionists on business-hours leasing and owner calls, the AI Receptionist on overnight and high-volume calls, and a handoff on the same call whenever it matters. It is one subscription, measured in Abby Minutes, and you can change the mix at any time without changing plans.
| Human Receptionists | AI Receptionist | Both | |
|---|---|---|---|
| Best for | Leasing conversations, owner calls, emergencies, upset tenants | After-hours coverage, high call volumes, availability and rent questions, showing requests, maintenance intake | Instant answers on routine calls, a person on the calls that keep tenants and owners |
| Cost per minute | One Abby Minute | Half an Abby Minute | Each portion at its own rate |
| Change the mix | Any time, no plan change | Any time, no plan change | Any time, no plan change |
How Abby Handles the Calls a Property Management Company Gets
Property management phones ring around the clock. Abby answers all of them in your company’s name and handles each the way you specify.
- Leasing inquiries: answer questions about availability, rent, deposits and pet policy from the details you provide, capture the caller’s contact information and move-in date, and book the showing into your calendar.
- Maintenance requests: capture the unit, the issue, the best contact and entry permission, then deliver the request to your maintenance queue, your on-call technician or the system you connect.
- Emergencies: you define what counts as an emergency (no heat, an active water leak, a lockout, a gas smell) and who gets the call at what hour; Abby escalates exactly that way, 24/7, with no after-hours upcharge.
- Owners and investors: messages taken and delivered within minutes, or transferred live when you want them.
- Vendors, contractors and solicitors: visit confirmations passed along, sales calls screened out, never transferred unless you say otherwise.
Spanish-speaking tenants and applicants are answered in Spanish on every plan, and every call is logged with a summary, a recording and a transcript in the AbbyGO app and portal. Abby answers for real estate agents and brokerages the same way; read what property managers and real estate teams say about Abby.
ABBY'S SERVICE
Abby’s Service, Three Ways
One service, set up your way. Start with Human Receptionist Service, AI, or both together, and change the mix anytime.
Human + AI
Each call is handled by a human or AI based on the call type or your instructions, so every caller reaches the right kind of help.
Human or AI, by Call Type or Your Rules
Seamless Handoff on the Same Call
Stretch Your Plan Further With AI
Human Receptionist
Live, professional receptionists, backed by 20 years of answering experience.
US-Based, In-House, Dedicated Receptionist Team
Custom Answering Hours Including 24/7 Answering
Caller insights with portal and app
AI Receptionist
24/7 AI receptionist delivering conversational, personalized caller experiences.
Natural, Human-like Conversations
Self-Serve Controls & Ongoing Support
Always Improving With Human Quality Assurance
Client Success Stories
A Property Management CEO on Abby: “Made a Huge Difference”
“Abby Connect now handles our sales calls, and it’s made a huge difference. I’m less stressed, more focused, and I know every call is answered with professionalism and a great attitude. It’s been one of the best customer experiences I’ve had.”
PRICING
STARTER
BEST FOR
Small offices catching overflow or after-hours calls
essential
BEST FOR
A solid baseline for most small businesses
PROFESSIONAL
BEST FOR
Growing teams that need full-time coverage
Most Popular
Growth
BEST FOR
High-volume coverage with support and bulk savings
ENTERPRISE
Need more than the Growth Plan?
We build custom plans fit for your business needs.
BEST FOR
Higher call volumes and tailored workflows beyond Growth
Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
No Setup Fee
•
Free Trial On Every Plan
•
24/7 Coverage
•
Human Quality Assurance
•
20+ Year Reputation
•
1,000+ Integrations
•
US-Based
•
Month-To-Month
•
No Setup Fee
•
Free Trial On Every Plan
•
24/7 Coverage
•
Human Quality Assurance
•
20+ Year Reputation
•
1,000+ Integrations
•
US-Based
•
Month-To-Month
•
THE HUMAN + AI ADVANTAGE
How Abby Minutes Work
Usage on every plan is measured in Abby Minutes, which cover both Human and AI answering. Overage is billed at your plan's Abby Minute rate. You can move up a plan at any time.
Human Answering
1 Abby Minute = 1 minute
AI Answering
1 Abby Minute = 2 minutes
goes 2× further
Human + AI Answering
ON THE SAME CALL
The AI portion bills at the AI rate, the human portion at the human rate.
Example of Abby Minutes: Professional Plan
Abby minutes cover both Human and AI answering. The more you use AI, the further your plan will stretch.
ALL HUMAN
200
minutes answered
200 Human Minutes
A MIX OF BOTH
300
minutes answered
100 Human Minutes + 200 AI Minutes
ALL AI
400
minutes answered
400 AI Minutes
U.S.-Based Answering Service
for Property Managers and Landlords
Unlike services that route calls overseas or to receptionists working from home, every one of Abby’s receptionists works in our Las Vegas office. That means real-time supervision and coaching, consistent call quality, and a team that trains together on your instructions, so the receptionist who answers a no-heat call at midnight knows your emergency rule, your on-call rotation and which owners get a live transfer. You get a dedicated team that learns your properties, your process and your voice, plus a Client Success Manager who keeps your call handling current as your portfolio grows.
Suite of Customizable Solutions for Property Management Companies
Abby offers one service used three ways for property managers and landlords: U.S.-based Human Receptionists, the AI Receptionist, or both on the same plan.
Live Human Receptionist
AI Receptionist
ABBY INTEGRATIONS
Abby Integrations for Property Management
For more than 20 years, Abby has helped small businesses keep calls, messages and appointments in one place. Our integrations connect your caller data with the CRM, calendar, messaging and accounting tools property management companies already use, so a leasing lead lands in your pipeline and a maintenance request reaches your team with the call notes attached.
Never Miss a Leasing Call Again
Don’t let a missed call become someone else’s tenant.
For property managers, every call is an applicant, a maintenance request or an owner who needs an answer. With Abby, every one of them is answered in your company’s name, handled the way you specify and delivered to you within minutes. Get started with a free trial today.
Abby has served over 6,200 businesses, including property management companies and real estate teams.
Abby by the numbers
A minute with the AI Receptionist uses half an Abby Minute, so AI-handled calls make the same plan go
TESTIMONIALS
Give Your Property Management Business an Edge with Abby Call Data
See every leasing call, maintenance request and owner call in one place.
Abby’s caller intelligence tools show property managers and owners exactly what is happening on the phone, in the AbbyGO app and the web portal:
Dedicated Call Handling Experts
for Property Management Companies
Tenants call when the heat fails at midnight and applicants call on their lunch break. Abby’s receptionists answer 24/7, following the instructions your Client Success Manager sets up with you: which callers to escalate, which to book, which to transfer live and which to screen out. Every call ends with a summary in your inbox, a recording and a transcript in the AbbyGO app, and the lead or the request in the tools your team already uses. Your dedicated team learns your properties and your process, and you can change any instruction at any time.
FAQS
What does a property management answering service do?
A property management answering service answers your company’s calls in your name when you cannot: during showings and inspections, after hours and on weekends. Abby’s receptionists answer leasing inquiries from the details you provide, log maintenance requests with the unit and the issue, escalate emergencies to your on-call technician, take owner and vendor messages, screen out solicitations, transfer urgent calls live and deliver every message within minutes by text, email or straight into the systems you connect.
Can Abby escalate maintenance emergencies to my on-call technician?
Yes. You define what counts as an emergency (no heat, an active water leak, a lockout, a gas smell) and who is on call at what hour, and Abby follows that rule on every call, 24/7. Emergencies are transferred live or paged to the technician or vendor you name, and everything else becomes a message for the morning. Nights, weekends and holidays carry no after-hours upcharge.
Can Abby answer leasing calls and book showings?
Yes. Receptionists answer questions about availability, rent, deposits and pet policy from the details you provide, capture the caller’s contact information and move-in date, and book the showing. Human Receptionists book appointments through Calendly, and the AI Receptionist books directly into hundreds of scheduling platforms, so the applicant gets a confirmed time on the first call.
How are maintenance requests delivered to my team?
Abby captures the unit, the issue, the best contact number and whether the tenant grants entry, then delivers the request the way you specify: by text or email to your maintenance queue, to your on-call technician, or into the tools you connect, such as HubSpot, Salesforce, Zoho CRM and Slack. Every call also keeps a recording, a transcript and a summary in the AbbyGO app and portal.
How does call data reach my property management software?
Abby has no native connector for property management platforms. What Abby delivers natively goes to the CRM, calendar and messaging tools in the integrations catalog (HubSpot, Salesforce, Zoho CRM, Google Calendar, Calendly, Slack and QuickBooks Online) and, for everything else, by text and email: a maintenance request arrives as a message your team enters into the platform, and the Zapier integration can pass call details to tools that accept them. Your Client Success Manager will confirm the route that fits your setup.
How much does a property management answering service cost?
Abby plans start at $164 a month for 50 Abby Minutes (Starter), then $329 for 100 (Essential), $599 for 200 (Professional) and $1,380 for 500 (Growth), with Enterprise plans on request. A minute with a Human Receptionist uses one Abby Minute and a minute with the AI Receptionist uses half, so AI-handled calls stretch the same plan twice as far. Every plan is month-to-month with a free trial and no setup fee. See plans and pricing.
Is after-hours and weekend answering extra?
No. Nights, weekends and holidays are included on every plan with no upcharge. You decide whether those hours are answered by Human Receptionists, by the AI Receptionist, or by both.
Can I use the AI Receptionist for some calls and Human Receptionists for others?
Yes. Abby is one subscription used three ways: just Human Receptionists, just the AI Receptionist, or a mix you can change at any time. Many property management companies route business-hours leasing and owner calls to Human Receptionists and overnight or high-volume calls to the AI Receptionist, with a handoff to a person on the same call whenever a caller needs one.
Do you answer calls in Spanish?
Yes. Bilingual English and Spanish answering is included on every plan, for both Human Receptionists and the AI Receptionist, so Spanish-speaking tenants and applicants are answered in their language at no extra cost.
Can Abby answer for every property in my portfolio?
Yes. Your call handling instructions can cover every property you manage: which units are available, which vendors are approved, which owner gets a live transfer and what counts as an emergency at each building. Abby’s receptionists follow the instructions you set, and you can change any of them at any time through your Client Success Manager.
Do I keep my phone number?
Yes. You forward your existing office number to Abby and keep it. Forwarding can be changed or switched off at any time, so nothing about your number, your signs or your listings changes.
Further reading on property management answering services
Never Miss a Tenant or Owner Call Again
Don’t let missed calls turn into vacancies and unhappy owners. For property managers and landlords, every call is an applicant, a maintenance request or an owner who needs an answer now, and Abby answers every one of them in your company’s name, 24/7. Get started with a free trial today.