Tagged the moment they callNew callers become Keap contacts carrying the tags your Campaign Builder automations trigger on. No manual entry, no forgotten leads.
Your sequences do the follow-upWelcome emails, nurture messages, task assignments: whatever you've built runs on phone leads exactly as it does on web leads.
A record of every conversationEach call leaves a note on the contact: who called, what they wanted, and what was promised.
Tagged At Hello
ABBY PORTAL · CALL SUMMARY
ANSWERED BY ABBY · 10:12 AMLena Kowalski
(512) 555-0164 · 3 min · New caller
Asked about class pricing and weekday availability; wants the details by email before choosing a start date.
Pricing questionEmail requested
KEAP · CONTACT
ContactLena Kowalski
Phone(512) 555-0164
TagNew Phone Lead · Abby
NoteCall summary attached · 10:15 AM
CampaignWelcome Sequence · running
TaskSend pricing guide · due today
Lena Kowalski calls about your studio's pricing at 10:12 on a Tuesday, mid-session for you. Abby answers as your front desk, captures what she's looking for, and asks the questions you scripted.
She lands in Keap as a contact tagged New Phone Lead. That tag is the tripwire: your welcome sequence sends her the pricing guide, and a follow-up task with her details shows up on your list. You built the automation once; the phone now feeds it.
Follow-Up That Starts Before You're Free
Keap's whole promise is follow-up that doesn't depend on memory. The weak spot is the phone: a call you take on a ladder or between appointments never makes it into the system. Abby closes that hole. Every call is answered by a receptionist, and every caller is entered, tagged, and noted in Keap.
Tags are the language Keap automation speaks, so onboarding sets them with you: one for new leads, one for quote requests, whatever your campaigns key on. From then on, a phone call starts the same follow-up your web forms do.
The Contact Record Your Campaigns Read
1The contactName, phone, and email when the caller shares one: a real record, not a message slip.
2The tagThe one your Campaign Builder listens for: 'New Phone Lead', 'Quote Request', or whatever you've named it. Set with you at onboarding.
3The sourceHow they found you, in the field your reports use, so phone leads stop showing up as unknowns.
4The noteA summary of the conversation: what they asked, what they were told, and what happens next.
5The taskWhen a callback was promised, a follow-up task lands with the details, due when you told us it should be.
For The Owner Wearing Every Hat
Answered while you deliver the workYou're with a client; Abby answers in your business's name, and the caller is in Keap (tagged and in a sequence) before you're free.
Quote requests that don't go coldPricing questions are captured with the details you need, and the quote-follow-up campaign you built starts on its own.
Repeat customers, noted not lostCallers you already know are handled per your instructions, and the conversation is added to their contact record instead of a text to your cell.
Nights and weekends coveredAfter-hours calls are answered 24/7: every conversation tagged, noted, and queued for your morning.
How It Works
1Onboarding connects Keap and maps the tags and sources your campaigns already use.
2Abby answers your calls 24/7 in your business's name, following your instructions.
3Each caller lands in Keap tagged and noted, and Campaign Builder takes it from there.
FAQs
Which answering service works with Keap?
Abby, natively. Our receptionists answer your calls, and each caller lands in Keap as a tagged contact with a note. No connector apps in the middle.
Does Abby's virtual receptionist trigger my Keap campaigns?
Contacts arrive carrying the tags you choose at onboarding, and any campaign that triggers on those tags runs exactly as it does today.
I still call it Infusionsoft. Same thing?
Same platform. Keap is the current name for Infusionsoft, and the integration works with current Keap plans. Onboarding confirms your setup.
Can Abby's AI receptionist handle overnight calls?
Yes, pair live receptionists by day with the AI receptionist option overnight. Callers are answered either way, and everything lands in Keap the same.
What if a caller is already in my Keap list?
Tell us how you'd like repeat callers handled. Abby follows your instructions, and the conversation is logged as a note so their record stays complete.
Use a tool we haven’t listed?
We build missing integrations for new customers during onboarding, free. Tell us what you run on and we’ll connect it.
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