NexHealth Integration: Booked By Phone, Written Straight Into Your Practice System
Abby's AI Receptionist answers 24/7, offers real openings from your live NexHealth availability, and books the patient in while they're on the line. Because NexHealth sits in front of Dentrix, Eaglesoft, Open Dental, Denticon, and the other systems it connects, the appointment shows up where your team already schedules, and NexHealth sends its usual confirmation and reminders.
Booked In NexHealth, Sitting In Dentrix By 7:51
Greta Halvorsen calls at 7:48 AM, twenty minutes before your office opens, because she leaves on a trip on the 22nd and wants her cleaning done before she goes. Abby's AI Receptionist matches her to her patient record by phone number, checks your live NexHealth availability for hygiene, and offers Thursday at 1:30 PM with Marisa. She takes it.
By 7:51 the appointment is in your Dentrix schedule in operatory 3, NexHealth has texted Greta the confirmation, and "traveling the 22nd" is on the appointment note. Your front desk arrives to a fuller Thursday and a call summary in the Abby portal, not a voicemail to return. Nothing in her chart was opened; Abby worked with the schedule and her contact details.
One Front Door For Dentrix, Eaglesoft, Open Dental, And More
NexHealth's whole purpose is to sit in front of the practice management systems dentists and physicians actually run: Dentrix, Dentrix Enterprise, Eaglesoft, Open Dental, Denticon, Curve, and on the medical side athenahealth, eClinicalWorks, ModMed, and NextGen Office. If your practice already uses NexHealth, Abby books through it, and the appointment lands in whichever system your team lives in, without anyone re-keying it.
Moves and cancellations work the same way: the AI Receptionist finds the patient's upcoming appointment, moves it to an opening they pick or cancels it per your rules, and a short note from the call rides along on the appointment. Onboarding confirms with you which of these your particular practice system supports through NexHealth. Want a person on the line for some calls? Abby's live US-based receptionists are on the same plan to answer, screen, and take messages for your front desk. The virtual receptionist for NexHealth doing the booking, moving, and cancelling is the AI Receptionist, around the clock.
A Practice Day, Written Into The Schedule Call By Call
Before opening, an existing patient calls for a cleaning. The AI Receptionist matches her by phone number, offers real openings from NexHealth, and books Thursday 1:30 PM; the appointment appears in Dentrix and NexHealth texts the confirmation.
A new patient calls while both front-desk staff are checking people in. Abby creates the patient record with name, phone, email, and date of birth and books a new-patient exam at the location she asked for.
Lunch: a patient needs to move Monday's crown seat. The AI Receptionist finds the appointment, offers the openings that exist, and moves it to Wednesday 3:00; NexHealth sends the updated confirmation.
A caller with a toothache asks what's open today. Abby offers the 4:10 opening a cancellation created an hour ago and books it as an emergency exam with "lower left, since Sunday" in the note.
After hours, a patient cancels Friday. The cancellation is recorded per your rules, the time is free for the next caller, and the call summary is in your portal for the morning.
Practices That Schedule Through NexHealth
How It Works
FAQs
Can Abby's AI receptionist book appointments in NexHealth?
Can Abby reschedule or cancel an appointment through NexHealth?
What if the caller already has an appointment booked?
Which AI receptionist or answering service works with NexHealth?
Does this work with Dentrix, Eaglesoft, or Open Dental?
Related Integrations
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