Setmore Integration: Booked by Phone, Details and All
Abby's AI Receptionist answers 24/7 and books callers straight into your Setmore calendar from real availability, with who they are, what they need, and how to reach them attached to the booking. Change requests and cancellations are taken down with the details and relayed to your team. A virtual receptionist for every Setmore business that lives by its calendar.
Booked, With The Why Attached
10:45
Grace C.
11:30
Ines Barros
booked by Abby
12:15
1:00
Marta B.
Ines calls a brow studio on a Tuesday morning: she needs a shaping before a wedding, Saturday if possible, and she's sensitive to wax. Abby's AI Receptionist finds Dana's 11:30 opening in Setmore, books it, and puts the wax note on the appointment as it's made, where Dana will see it.
Saturday morning, Dana isn't working from a mystery name on a calendar. The booking says who Ines is, why she's coming, and what to avoid: the kind of detail a good front desk writes down, from a front desk you didn't have to hire.
Simple On Purpose, Even By Phone
Setmore wins small teams because it stays out of the way: services, staff, hours, book. The integration keeps that shape. There's no new workflow to learn and nothing to maintain. Abby books inside the services and hours you already defined, confirms the details with the caller on the call, and your usual Setmore reminders apply.
You choose what the phone may book. Maybe every service, maybe just consultations; maybe any staff member, maybe only the two who take new clients. Your rules live in Setmore and in your Abby instructions, and a phone booking obeys them exactly as a web booking does. When a caller needs to move or cancel, Abby takes down which appointment and what they'd like instead and relays it to your team right away; you make the change in Setmore. Live US-based receptionists are on the same plan for the calls you want a person to take, and a change request they capture is relayed to your team just the same; booking into Setmore is the AI Receptionist's part.
What We Ask, Where It Books
| From the call | Where it lands in Setmore |
|---|---|
| The caller's name | Customer name on the Setmore booking and customer record |
| Their phone and email | Contact details on the Setmore customer record, created new or matched to the existing one |
| The service they ask for | The matching Setmore service, with the duration you set |
| Who they want to see | That staff member's calendar, or the next available, per your rules |
| The time that works | A real open slot from your live Setmore availability |
| Anything worth knowing | A note on the appointment as Abby books it, in the caller's words |
| A change or a cancellation | Captured with the details and relayed to your team; you update the appointment in Setmore |
Every row lands during the call. The booking your team sees is complete the moment the caller hangs up; the last row is the one your team finishes.
For Teams Of Two To Ten
How It Works
FAQs
Can Abby's AI receptionist book appointments in Setmore?
Can Abby reschedule or cancel a Setmore appointment?
What if the caller already has a Setmore appointment?
Which answering service integrates with Setmore?
What details come with the booking?
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