A Form That Was Always A Conversation
ABBY PORTAL · CALL SUMMARY
ANSWERED BY ABBY · 2:11 PMYuki Tanabe
(925) 555-0107 · 4 min · New caller
Completed your intake Typeform during the call; every required answer captured.
Form completed
TYPEFORM · RESULTS
| Submitted | Name | Channel | Complete |
|---|
| 2:12 PM | Yuki Tanabe | Phone | 100% |
| 10:44 AM | web visitor | Web | 85% |
| 9:21 AM | web visitor | Web | 100% |
Typeform's whole design is one question at a time, the way a person would ask. Abby's receptionists close the loop: they ask those questions out loud, in your order and your wording, while the caller is on the line.
When the call ends, the response is in your Typeform Results (same fields, same rules honored, same exports), indistinguishable in your workflow from a web response, except this one started with "thanks for calling."
For The Caller Who Would Never Type It
Some of your best prospects won't fill out a web form: they're driving, they're older, they're in a hurry, or they just prefer to talk. They call. Without coverage, that inquiry becomes a voicemail living outside your Typeform world; with Abby answering, a receptionist carries them through the same questions and your dataset stays whole.
Your team keeps one workflow: review Results, follow up from Results, report from Results. No side channel of message slips that never make it into the funnel.
The Right Typeform For The Reason They Called
The caller wants a quote→Your quote-request Typeform is completed on the call
It's a new client inquiry→Your intake Typeform runs, required questions first
They're responding to a campaign→That campaign's Typeform is used, with the source field set
It's about an existing request→No new response is created; the caller is handled per your instructions and your team gets the message
The caller can't finish→Whatever was captured is delivered in the call summary, so nothing is lost
Beyond The Web Form
Lead qualification by phoneThe qualifying flow you built in Typeform runs on the call (budget, timeline, fit), and the lead lands with the answers your scoring needs.
Research and feedback callsPeople who'd abandon a web survey are often happy to answer a friendly voice, and their responses accumulate in the same Results view.
Quote requests, completeEvery question answered before hangup, so your estimate goes out without a second call to fill the gaps.
One report, both channelsSummaries, filters, and exports include phone responses automatically; they're ordinary Typeform entries.
How It Works
1Onboarding maps your Typeform (or several) to call types and turns the questions into your receptionists' script.
2Abby answers around the clock and walks the caller through your questions, one at a time, the way Typeform would.
3The response lands in your Results and flows into any reporting or tools you've connected to Typeform.
FAQs
Does Abby's AI receptionist work with Typeform too?
Yes, calls answered by Abby's AI receptionist and by your human receptionist team both produce Typeform responses the same way, clearly labeled in your call summaries.
Will my Typeform logic be respected?
Yes. Your question order, required fields, and branching are built into the receptionists' script during onboarding, so phone responses follow the same path web responses do.
Can I tell phone responses apart from web ones?
If you want to. A hidden field or dropdown can mark the channel, so your Results filters and exports can split them.
Can Abby change a response someone already submitted?
No. Abby only creates new responses from calls; existing submissions are never edited.
We use several Typeforms. Which one gets filled?
You set the routing. The reason for the call decides which form runs, following the rules you define during onboarding.
Use a tool we haven’t listed?
We build missing integrations for new customers during onboarding, free. Tell us what you run on and we’ll connect it.
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