Zanda Integration: First Appointments Booked Before Your Doors Open

Dmitri Volkov calls at 7:20 on a Monday morning, on the way to work, because his GP suggested he talk to someone and he'd rather not put it off again. The AI Receptionist asks what you've told us to ask new clients, checks your live Zanda schedule for the psychologists taking new clients at your Northside location, and offers Wednesday at 5:00 PM with Dr. Anika Rao. He takes it. Abby creates Dmitri's client profile, books the appointment on Dr. Rao's calendar, and adds "referred by GP, prefers after-work times" to the appointment notes.

Zanda sends its usual confirmation and reminders, the same ones your daytime bookings get, so Dmitri has a time, a place, and a reminder scheduled before your practice manager has unlocked the door. On the Zanda calendar, Wednesday 5:00 PM shows exactly what it should: a first appointment, a practitioner, a location, and a client profile behind it.

The following week Dmitri's shift changes. He calls, Abby finds his appointment in Zanda by name, checks Dr. Rao's schedule for open times later in the week, and moves it. Zanda's confirmation and reminder update along with it, so nothing reminds him of a session that no longer exists. A client who needs to cancel is cancelled per your cancellation policy with the reason recorded; a client who wants to check the time hears it read back. Anything Abby can't do inside Zanda for you, it captures in full and relays to your team.

Abby's AI Receptionist takes these calls 24/7, in English or Spanish, however many ring at once, and it's the one booking, moving, and cancelling in Zanda. Live, US-based receptionists are on the same plan to answer, screen, and take messages by day, or to take a warm transfer whenever the AI decides a caller needs a person. What none of them touch: treatment notes, letters, invoices, or files. Abby books appointments and updates contact details; the clinical record is yours alone.