A 1 minute 53 second video from the Abby Connect office has passed 3 million views across Instagram and YouTube since it was posted on August 24. In it, the team plays the “shake hands with” game: each prompt names a type of coworker, from the person who somehow gets away with leaving early to the personality hire, and the room has to agree on who it is. The first answer is the company’s CEO. “Where’s Nathan? He’s not here.”
“We did not set out to make an ad. Someone read the prompts, the team pointed at each other, and it turned out a few million people wanted to see what a real office looks like. That is who picks up when a small business forwards its calls to us: real people with desks, coffee cups and opinions about who orders the most Uber Eats. Our AI Receptionist now works right alongside them, and it learned the job from them.”
Nathan Strum, CEO, Abby Connect
Are You Hiring?
The comments landed on one question more than any other: are you hiring? The people in the video are the receptionists and support staff who answer the phone for over 6,200 businesses. Anyone interested in working at Abby can follow the company on LinkedIn, where open roles are posted.
Watch the Video
The video, the full list of prompts, and a short introduction to the team are on the Abby Connect video page. It is also on Instagram and YouTube.
About Abby Connect
Abby Connect answers the phone for small businesses with U.S.-based human receptionists and an AI Receptionist, 24/7, under one subscription. Businesses choose how each call is handled: human, AI, or both, and can change the mix at any time. Abby has answered calls for small businesses for more than 20 years, and every plan includes a free trial. Media inquiries: abby.com/resources/media-inquiries.
