Booked against real openingsWhen Abby books through Jane, it's against your live schedule: the right practitioner, the right treatment length, no double-booking.
Hands stay on patientsPhysio, chiro, massage: your practitioners can't reach a phone mid-treatment. Callers still get answered, and booked.
New patients arrive completeName, contact details, what brings them in, preferred practitioner, captured on the call, so the first visit starts prepared.
An Opening In Jane, Filled By Phone
ABBY PORTAL · CALL SUMMARY
ANSWERED BY ABBY · 11:22 AMPriya Raman
(206) 555-0171 · 4 min · New patient
Wanted a massage this week; booked Thursday 2:00 PM · 60 minutes with an RMT taking new patients, checked against live openings.
Booked on the lineNew patient
JANE · THIS WEEK'S SCHEDULE
WED 20
9:00
Physio
Initial
11:00
Chiro
Adjustment
THU 21
10:00
Massage
60 min
2:00
Priya R.
Massage 60
FRI 22
8:30
Physio
Follow-up
✓ Booked by Abby at 11:22 AM · while the caller was on the line
Priya Raman calls at 11:22 wanting a massage this week. The receptionist checks your live Jane availability, offers Thursday at 2:00 with an RMT taking new patients, and books it while Priya is still on the line.
The appointment sits on your schedule like any other (practitioner, treatment, duration) and Jane's own confirmations and reminders take it from there. Your front desk finds a fuller Thursday, not a list of callbacks.
Your Booking Rules, Kept To The Minute
Every clinic runs Jane its own way: which treatments are phone-bookable, which practitioners take new patients, how long an initial assessment runs, what buffer follows it. Abby books inside those rules, exactly the way your own front desk would.
Checking availability to book is the only thing Abby ever reads; charts, notes, and patient files stay yours. New-patient details ride in with the booking, and if your Jane intake forms go out on booking, they go out, no extra step.
Four Bookings Before Lunch
7:41 AM
A caller rings before the clinic opens, hoping for a same-day massage. Abby checks Jane's live openings and books the 9:30 slot a cancellation freed up last night.
9:03 AM
A new patient calls while every practitioner has hands on a table. Abby captures her details, books an initial physio assessment for Thursday, and Jane's intake forms go out as configured.
11:26 AM
A regular needs to move Friday's adjustment. Abby reschedules against real availability: right practitioner, right treatment length, no double-booking.
12:10 PM
Lunch rush: two callers ask about the same opening. Jane's live schedule keeps it honest: the first is booked, the second gets the next real slot.
Hands Busy, Phones Answered
Solo practitionersYou're the clinician and the front desk. Abby answers while you treat, and your Jane schedule fills between appointments without you touching the phone.
Same-day gapsA cancellation opens a slot; the next caller fills it. Live availability means this morning's opening doesn't wait for this evening's callbacks.
Multi-discipline clinicsMassage, physio, chiro under one roof: Abby books the right discipline, practitioner, and appointment length per your Jane setup.
Reschedules without phone tagCallers move appointments in one call, against openings that actually exist, no double handling for your front desk.
How It Works
1Onboarding connects Jane, walks through your booking rules (treatments, lengths, practitioners, buffers) and sets what Abby asks new patients.
2Abby answers in your clinic's name, checks live availability in Jane, and books while the caller is on the line.
3Appointments land on your schedule with details attached; Jane's confirmations, reminders, and intake forms run as you've configured them.
FAQs
Does Abby's virtual receptionist integrate with Jane App?
Yes, Abby books callers directly into Jane against your live availability, following the booking rules you set during onboarding.
How does Abby know my real availability?
Booking through Jane means checking your live schedule as the call happens; that's the only thing Abby reads. Charts, notes, and patient files are never accessed.
Which answering service works with Jane App?
Abby: a Jane App answering service with live, US-based receptionists and an AI receptionist option, built to book appointments, not just take messages.
Can Abby follow my clinic's booking rules?
Yes. Phone-bookable treatments, appointment lengths, buffers, which practitioners take new patients: your Jane setup is the rulebook and Abby books inside it.
What happens with new patients?
Their details are captured on the call and attached to the booking, and if your Jane intake forms are set to send on booking, they go out automatically.
Use a tool we haven’t listed?
We build missing integrations for new customers during onboarding, free. Tell us what you run on and we’ll connect it.
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