Jane App Integration: Booking Requests Captured While You Treat

Abby's AI Receptionist answers for your clinic when every hand is on a patient, captures each appointment request in full (treatment, practitioner, preferred days and times, new-patient details), and relays it to your front desk, who book it in Jane. A virtual receptionist for Jane clinics, with live US-based receptionists covering the same way, so callers reach a person instead of voicemail.

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Requests arrive ready to bookTreatment, preferred practitioner, the days and times that work, new or returning: your front desk books in Jane from a request that's complete, not a voicemail to decode.

Hands stay on patientsPhysio, chiro, massage: your practitioners can't reach a phone mid-treatment. Callers still reach a person, and their request is waiting when you're free.

New patients, fully introducedName, contact details, what brings them in, preferred practitioner, captured on the first call, so the desk can book and send Jane's intake forms without a callback.

The Booking Request, Written For Your Desk

ABBY PORTAL · CALL SUMMARY

ANSWERED BY ABBY · 11:22 AM

Priya Raman

(206) 555-0171 · 4 min · New patient

Wants a 60-minute massage this week · Thursday or Friday afternoon · no practitioner preference · new-patient details captured for the desk.

Booking requestNew patient

FRONT DESK · BOOKING REQUEST · TO BOOK IN JANE

PatientPriya Raman · new

RequestedMassage · 60 min · Thu/Fri afternoon

PractitionerAny RMT taking new patients

SourcePhone · answered by Abby · 11:22 AM

Next stepBook in Jane · send intake forms

Priya Raman calls at 11:22 wanting a massage this week. Abby's AI Receptionist answers in your clinic's name, asks what a good front desk would ask (60 or 90 minutes, any practitioner preference, which afternoons work, new patient or returning) and captures the answers in Priya's own words.

The request reaches your front desk moments later, in the Abby portal and by the delivery you chose. Whoever is between patients opens Jane, books the Thursday 2:00 that fits, and Jane's own confirmations and intake forms go out the way you've set them up. Priya made one call, and nobody at the clinic left a table to take it.

What Abby Asks, And What It Never Opens

Every clinic runs Jane its own way: which treatments a new patient can start with, which practitioners take new patients, how long an initial assessment runs, what you need to know before someone's first visit. Onboarding turns that into the questions Abby asks, so the request that reaches your desk already fits how you book.

And the boundary is firm. Abby never opens a chart, a treatment note, or a patient file, and never writes into Jane: the request goes to your front desk and your team makes the booking. Prefer a person on the line during clinic hours? Live US-based receptionists follow the same script, and the AI Receptionist can take nights and weekends.

A Jane Clinic's Morning, Call By Call

7:41 AM
A caller rings before the clinic opens, hoping for a same-day massage. Abby's AI Receptionist takes the request (60 minutes, any RMT, this morning if possible) and it's waiting for the desk at open.

8:32 AM
The desk opens Jane, sees last night's cancellation left a 9:30, and calls back to offer it. One request, one booking, no voicemail to decode.

9:03 AM
A new patient calls while every practitioner has hands on a table. Abby captures her details and the reason for the visit; the desk books her initial physio assessment for Thursday in Jane and sends the intake forms.

11:26 AM
A regular needs to move Friday's adjustment. Abby notes which appointment, the times that work instead, and the best number to reach him; the desk moves it in Jane and confirms back.

12:10 PM
Lunch rush: two callers ask about this afternoon. Both requests reach the desk with the times that work; the desk books what's open in Jane and offers the second caller the next real slot.

Hands Busy, Phones Answered

Solo practitionersYou're the clinician and the front desk. Abby answers while you treat, and every booking request is waiting, complete, for the minute between patients when you open Jane.

The caller hoping for todayAbby takes the request and how soon they can come in, and relays it right away, so if a cancellation opened a slot this morning, your desk can offer it before the day fills.

Multi-discipline clinicsMassage, physio, chiro under one roof: Abby asks which, captures the practitioner preference and the reason for the visit, and your desk books the right discipline and appointment length in Jane.

Changes and cancellationsCallers who need to move or cancel reach a person. The request, the appointment they mean, and the new times that work are relayed to your desk, who update Jane and confirm back.

How It Works

Onboarding sets your clinic's script: the treatments and practitioners you offer, what to ask new patients, and how requests reach your front desk.

Abby's AI Receptionist (or a live receptionist) answers in your clinic's name, captures appointment requests and change requests with every detail, and relays them right away.

Your front desk books, moves, or cancels in Jane and confirms with the patient; Jane's confirmations, reminders, and intake forms run as you've configured them.

FAQs

Can Abby's AI receptionist book appointments in Jane App?

Not directly. Jane keeps scheduling inside the clinic, so Abby's AI Receptionist captures the full request (treatment, practitioner, preferred days and times, new-patient details) and relays it to your front desk, who book it in Jane. The caller makes one call and reaches a person instead of voicemail.

Can Abby reschedule or cancel a Jane appointment?

Change and cancellation requests are captured with the details (which appointment, the new times that work, how to reach the patient) and relayed to your front desk, who update Jane and confirm with the patient.

What if the caller already has an appointment?

Abby takes the caller's name, callback number, and question, and relays it to your desk with the details; your team checks Jane and confirms back. Abby never opens the patient's file.

Which answering service works with Jane App?

Abby: an AI receptionist for Jane App and live, US-based receptionists on one plan, so a virtual receptionist for Jane App clinics is a person, the AI, or both: one Jane App answering service, your rules. You choose which calls the AI takes (after hours, overflow) and which reach a person, and both capture booking requests the same way.

What details does Abby collect for a new patient?

Name and contact details, what brings them in, the treatment and length they're asking about, preferred practitioner, and the days and times that work, in the patient's own words. Your desk books in Jane and sends intake forms from a complete request.

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